Manager Program

STEVEN C. HORINEK

**** ****** ****., **** ***** Beach

239-***-**** ************@*****.***

Objective

I am seeking customer facing position on Fort Myers Beach, such as sales associate / clerk, front desk clerk, driver or similar positions interacting with customers on a daily basis

CORE COMPETENCIES

Excellent computer skills

Customer Relations

Project Management

P & L Responsibility / Budgeting

Consulting

C-suite communications and interactions

Financial Systems support

RFP and SOW development and Negotiations

System Development & Support

EDUCATION & TRAINING

Bachelor’s Degree, Computer Science with a Minor in Finance / Business, Angelo State University

PROFESSIONAL EXPERIENCE

KForce / Liberty Power, Fort Lauderdale, FL August 2016 – May 2017

Program Manager

Managed the documentation and requirements gathering for a centralized source of customer contract information

XEROX GLOBAL SYSTEMS (Formally ACS), Fort Myers, FL October 2012 – June 2016

Program Manager

Directed the conversion and deployment of an AP workflow system processing over 120,000 invoices monthly, and managed all related status updates, issue resolution, and scope changes.

AIR-TEKK, Fort Myers, FL January 2010– September 2012

Product Development (self-employed)

Developed new and innovative protective motorcycle and Jet Ski system that instantly removes rain and water from protective eye wear.

Patent # 9,657,988 B1

ACS / GE, Fort Myers, FL June 2007 – December 2009

Program Manager / Independent Consultant

Supervised 5 project managers overseeing the conversion of GE’s AP system from a legacy mainframe to GE’s internal Oracle system, which was completed on time and on budget. Acted as the point of contact and escalation for the GE Governance Team. Revamped and implemented updated SDLC, change management, and SLA reporting processes.

COMFORCARE SENIOR SERVICES, Fort Myers, FL October 2005– May 2007

Owner / Operator

Successfully launched new business providing caregivers to senior citizens in their homes to assist with daily living activities.

Grew business to $600K in revenues prior to selling 2007.

MDS (Life Labs) / IBM, Toronto, ON November 2001–October 2005

Director – IT Services / Project Delivery Executive

Oversaw multiple areas / departments including communications (voice & data networks), systems and application support, IT operations, service desk and end-user support. Supported Lab Information Systems (LIS) throughout North America and call center (inbound/outbound calls) providing critical medical results to physicians and hospitals. Managed staff of 40 direct reports and 40 indirect reports, and an operating budget of $7M. Revamped and improved problem / incident and change management processes to improve the organizations’ effectiveness.

KPMG CONSULTING, Denver, CO September 2000– April 2001

Senior Manager

Established an operations and support organization to operate and maintain OSS/BSS applications for Telecom clients within the managed service practice.

Established a data center infrastructure, including policies, procedures, and service levels to support OSS/BSS applications.

Member of the sales team that presented the service offering to potential clients.

ICG Communications, Denver, CO 5/99 – 5/00

VP – IT Support Services

Directed all internal IT development and support for an emerging and fast growing telecom company

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