Project Customer Service

Ankita Soni

*** * ** ****** ****, Apt # *** Sunnyvale, CA 94087 Mobile: 630-***-**** Email: *********@*****.***

Results driven professional in pursuit of a challenging position where I can utilize my knowledge of business change needs, assess impact of those changes, capture, analyze and document those requirements and support the communication and delivery of those requirements with relevant stakeholders & in turn enhance my skills & competency. I have experience working in a Supply Chain, Fulfillment Logistics and Warehouse operations.

PROFESSIONAL EXPERIENCE

Cisco San Jose, CA

Business Analyst August-2017 – Present

As a part of a IT Events and Video Streaming team working in the Live environment of Cisco TV and Video Streaming called REV with the Business partner VBrick. Working in an Agile Environment.

Responsible for documenting all processes and procedure for Video on Demand

Meeting with various groups within the team and SME’s to understand what their day to day and create Documents

Collaborating with business partners and cross-functional teams and supporting system documentation

Communicating necessary changes and development to stakeholders in meetings

Providing operational support for existing and new projects

Preparing technical manuals, policy terms and conditions, and meeting minutes

Interpreting stakeholders business needs and translating them into actual practice

Collecting and evaluating information gathered from various sources

Coordinate with business analysts, product owners, developers, and clients using Agile (Scrum) Methodology.

Prepare business requirements documents (BRDs), functional requirements specifications (FRDs), Project Requirements Document (PRD), and define project plans and Use cases.

Conduct QA and UAT test via Manual and Automation Testing. Executed Functional, Regression and Integration testing.

Sprint Review, Daily Scrum Meeting and Weekly Read out Meetings.

Creating Reports in Smartsheet (Incident Report, Status Report)

Environment: Agile Methodology, JIRA, SQL, MS Outlook, MS Power Point, MS Word, MS Excel, UML, MS Visio, Box, Smartsheets

Pacific Gas & Electricity (PG&E) San Francisco, CA

Business Analyst May-2017 – July-2017

As a part of the IT and Business Technology team working for the Integration of the SAP with the Primavera (P6) through Maxavera. The Primary Goal is Integration of SAP to create project scheduling in Primavera.

Functioned as a primary bridge between the business, operations, and the technical team throughout the project cycle on Agile.

Conducted Joint Application Development (JAD) sessions with Subject Matter Experts to identify business rules, functional and non-functional requirements

Conduct business process Gap Analysis between To-Be design and SAP standard Business Processes and make recommendations for Process Improvements

Translate business requirements into SAP functional requirements and create Functional Design Specifications and Use Cases.

Created WBS with Milestones, Project and PM Order Templates in Different Environments.

Solve application and configuration issues and collaborate with other BSA's to ensure end-to-end business process integration

QA and UAT Testing, develop SAP User Procedures, Training Curriculum and conduct Training Sessions for all levels of end users for UAT Testing

Interpret business needs and integrate them into systems programs

Prepare training manuals for employees and writing functional specifications

Develop and implement business and system process development

Maintain detailed documentation of project files.

Training the end users and preparing end user training material

Created Configuration Documents for Project System and for New Order Types

Environment: Agile, SAP, SQL, MS Outlook, MS Power Point, MS Word, MS Excel, UML, MS Visio, SharePoint.

Becton Dickinson & Company (BD) Vernon Hills, Illinois

Business Analyst / Business Metrics Analytics Feb 2016 – Dec 2016

As part of the fulfilment logistics team, primary goal is to oversee enhancement of Care Logix application 2.0 to 2.1 and 2.2 application used for Delivery Exception in Supply Chain Management and Warehouse Operations.

Responsibilities

Develop, quantify and evaluate the transformation of internal and external information into business intelligence to support the strategic objectives of the sales organization and drive operational excellence.

Gather requirements and prepare FRD for Care Logix 2.1 and 2.2 Integration with SAP through Middleware. Also, jointly prepare SOP for Operations team.

Support activities for Care Logix 2.0 and 2.1 and Pick up Request for Delivery Exceptions created by Customer Service Representatives.

Joint Application Development meeting with the Client & Business User to gather requirements.

Handle all Care Logix Issues and create User Profiles.

Extract Data from SAP for LIKP and LIPS files for Order Header and Material Lines Information and send it to developer every day.

Data and Technology Management (Data Acquisition, Mining, Analysis, Data Integrity Management, Data Analytics, Metrics Management and Reporting).

Prepare reports for Inbound Delivery Exception and Line Count for Dashboard of Care Logix 2.1 and Capacity Report, Daily Space Report for different DCs by using advanced Excel.

Translate and interpret functional requirements documentation for medium projects.

Develop solutions for the organization's core application systems and support interfacing systems.

Assist in system/applications integrations. Perform design reviews and Process Improvements.

Gather user requirements and direct developers for practical deliverables.

Perform testing for QA and UAT as well as Manual Testing Executed Functional, Regression and Integration testing.

Train Care Logix application end-users.

Environment: ORACLE, SAP, MS Outlook, MS Power Point, MS Excel, UML, MS Visio, Red Prairie, SharePoint.

Pearson Education Glen View, Illinois

Business Analyst July 2015 – Dec 2015

Primary goal was to gather requirements for HigherEd Web Channel Project, migrate over 1K+ pages to a new platform for a Dec 2015 launch. The Project was based on Web Content Management

Responsibilities

Responsible for multiple E-commerce projects, including Requirement Traceability, Analysis, Tracking and Reporting defects. (Clinical, Assessments, Hello – Q and HigherEd Web Channels).

Coordinate with business analysts, product owners, developers, and clients using Agile (Scrum) Methodology.

Prepare business requirements documents (BRDs), functional requirements specifications (FRDs), Project Requirements Document (PRD), and define project plans and Use cases.

Conduct QA and UAT test via Manual and Automation Testing. Executed Functional, Regression and Integration testing.

Document defects found in testing and report issues and bugs to development team.

Generate JIRA reports for defect management status and overall test execution status.

Elicit requirements from multiple business stakeholders and recognize the business’s needs and the implications of change.

Participate in weekly meeting with the management team and provide updates and suggestions.

Identify, propose and implement changes to SDLC when and where required.

Analyse FRD's and requirement documents to mitigate gaps and overlaps.

Participate and interact with customers to understand business needs, identify the best solution, and architect the processes to meet the needs.

Log defects using JIRA & Excel, maintain defect documents and test data.

Assess testing processes, create and implement testing strategies in UAT phase.

Create pages using Adobe Experience Manger.

Conduct Joint Application Development (JAD) sessions with Subject Matter Experts to identify business rules, functional and non-functional requirements.

Create test cases for requirements.

Train on IOS and Android Technology.

Create pages in Adobe Experience Manager.

Environment: ORACLE, SQL Developer, SharePoint, MS Power Point, MS Excel, UML, MS Visio, Selenium IDE, AEM (Adobe Experience Manager), JIRA, CSR, Google Spreadsheets, Google Docs

The Hershey Company Hershey, PA

Business Analyst Jan 2015 – June 2015

Primary goal was to build a solution to create QR Code for Hershey chocolate products to share information about nutritional value when customer scans the QR Code.

Responsibilities

•Gather user requirements and direct developers for practical deliverables.

•Conduct JAD sessions between end users and development team.

•Coordinate with the software architects & developers to ensure applications conform to customer requirements.

•Follow UML based methods using Microsoft Visio to create, Use Cases, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.

•Participate in Testing and Evaluation of projects at established integration points to assess progress and identify key functionality issues.

•Track UAT issues/bugs and prepare reports.

•Act as contact point for all stakeholders.

•Take approvals from business owners for business requirements.

•Document monthly status reports for enhancement and modification requests for the development team to assist in efficient tracking and monitoring of open issues of the project utilizing Sales Force.

•Engage with Business teams to understand the reporting needs and work with development team to document business requirements into Functional Specification Document (FRD) utilized by development team for constructing business applications.

•Act as lead to coordinate testing, ensure Test Cases (UAT, system, performance, and regression) are executed and testing results were documented properly.

Environment: ORACLE SQL Developer, sales force, SharePoint, MS Power Point, MS Excel, UML, PowerBuilder, System Analysis, Testing Strategies, MS Visio

Insync Consultants Pvt. Ltd. Baroda, India

Business Analyst Aug 2011- Aug 2014

Insync Consultants is a well-known company providing IT solutions to home users, small and medium business enterprises and various corporate clients, in regard to software and hardware solutions.

Responsibilities

Functioned as a primary bridge between the business, operations, and the technical team throughout the project cycle on Agile.

Conducted Joint Application Development (JAD) sessions with Subject Matter Experts to identify business rules, functional and non-functional requirements

Responsible for defining Functional Requirement Specifications following the Agile methodology using HP Quality Center

Solid Experience in management of requirements throughout the Software Development Life Cycle (SDLC);

Excellent oral communications skills and writing skills in preparing business requirements documents (BRDs), functional requirements specifications(FRDs)

Created As- Is Business process and activity diagrams using MS Visio to outline the “To-Be” screens and “To-Be” processes

Participated in daily Scrum and bi-weekly project status meetings

Conducted requirement walkthroughs with developers and QA team to help them understand the requirements and proactively identified feasibility issues

Involved in creating test cases using HP Quality Center and participated in manual testing

Maintained traceability matrix between requirements and test cases using HP Quality Center

Used Rational Clear Quest to report and prioritize defects

Conducted bug triage with QA and Development team to go over the defects

Created release notes to support monthly releases.

EDUCATION/CERTIFICATIONS

Business Analyst Certification

Digital Marketing Certification

Scrum Certification

M.B.A (Management) - Vinayaka Missions Univ., Salem, Tamil Nadu

M.Com. (Marketing Management) - M.S. Univ., Vadodara, Gujarat, India

B.Com. (Finance) - M.S. Univ., Vadodara, Gujarat, India

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