Project Manager Microsoft Office
Resume:
CHARLENE COOK
*******@*****.***
PROFESSIONAL STRENGTHS
Motivated self-starter who is also a cooperative team player, with excellent ability to effectively communicate with diverse individuals and groups. I have the necessary experience to handle multiple tasks in high-pressure environments while maintaining my focus and composure in any given situation. Extremely skilled in managing all facets of documentation in relation to multiple projects. PROFESSIONAL SUMMARY
Performance-driven, dedicated, reliable professional with more than twenty years’ experience in the support and project coordination profession. Strong problem solving, planning, controlling, coordinating, and administrative skills.
Recognized for my dedication, and hard work, surpassing expectations and going the extra mile to get the job done. Proven track record of success managing multiple concurrent projects in face paced environments. Strong team building skills to help maintain and build relationships. EXPERIENCE
Project Manager Crew 2 3/2017 - Present
Central point of contact and liaison for company customers/vendors regarding home improvement projects. Coordination with multiple teams to meet project goals, timeline, and budgets. Approves vendor invoices for payments, and negotiated pricing. Coordinates change orders and manages any escalations. Managed several concurrent projects with accuracy and detail to meet all project requirements.
Project Coordinator Outset Group 9/09 – 2/17
• Coordinated more than 100 projects during my time with The Outset Group.
Several Telecom/IT related Projects including VOIP conversions, and proprietary software implementations
• Resource allocation with vendor management and logistics.
• Scheduling, reporting, and managing multiple areas of projects directly below the project manager.
• Reported developments to Project Manager, and PMO as well as SGO
• Scheduling and facilitating project meetings while capturing notes, assessing risks and action items to be addressed
• Vendor management, and other project tasks as assigned by Project or Program Manager
• Maintained all record keeping on a customized software program
• Created Pivot Tables/Charts for documenting project progress
• Monitored timelines and flagged potential issues to be addressed
• Assisted in field training scheduling, coordination, recording and editing.
• Conducted and documented weekly status review for upper management
• Prepared all the materials, scheduling, and logistics for all project management trainings
• Maintained communication with teams
• Served as the lead recruiter for hiring Project managers for various projects and consulting engagements.
(Employment Gaps: After retiring from the San Diego PD, I obtain postsecondary training in project coordination to expand on my career)
Dispatcher San Diego PD 1981-2007
Dispatch Shift Supervisor PRN: Staff of 20 dispatchers. (Train new staff on policies, procedures and scope) Highly recognized throughout my career earning several awards/commendations for call volume, call quality and call handling and commitment to my work SKILLS & PROFICIENCIES
Windows Operating Systems
Microsoft Office Suite (Excel; Pivot Tables and Charts, Word, PPT, Outlook, Skype for Business)
SharePoint Database Management
QuickBooks (AP/AR)
Exceptional Verbal & Written Communication
EDUCATION
B.A 1977 Grossomont College GPA 3.50
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