Management Project

Emily Chau

**** ****** ***. *******, ** ***** Cell 818-***-**** *******@*****.***

Candidate Summary: -

Emily has over 10 years of Identity and Access Management experience.

Has done B.A. in Business Accounting

While working with Bank of America she has administered 38 in-house developed IAM applications and 2 external web based applications, GNMA Portal, and Investor Web sites for FHLMC, FNMA, GNMA and NGSE.

Has Worked closely with management to identify process improvement, documenting, implementing and monitoring of new processes.

Expertise in Sharepoint, MS Outlooks, Window, Visio, MS Excel, Word, MS Access

Has understanding of Role Based Access Control System.

Has end to end project management skills included requirement gathering, building rapport the end users, UAT, and provided valuable guidance to end users.

Has worked closely between business clients and IT members.

Has maintained excellent communication with business users for highly effective technology solutions delivered according to the business requirements throughout her career.

Education: -

B.A. in Business Accounting

Proficient in: IBM AS400 iSeries, Client server and ODBC, FoxPro, Lotus Note, MS Outlooks, Window 2000 & XP, Visio, MS Excel, Word, MS Access, SHAREPOINT

Sr. System Analyst 2016 – Mar 2017

Union Bank IAM (Identity Access Management)

Process approved User Access Requests forms to provide/remove access various applications

Assist with the processing of daily and weekly terminations

Perform certification and support special projects when require

Maintain and apply expertise in servers, desktop operating systems (windows, Mainframe, active directory)

Understand Role Based Access Control System

Design, implement and collaborate on a range of information security metrics and performance reports

Recertification controls to ensure provisioning & deprovisioning are accurate

Remediated all access file folders for Branches

Provisioning, Deprovisioning, Recertification controls

Review revocation requests for 3rd party vendors

Sr. Project/System Analyst 2000 - 2015

Bank of America

Administered 38 in-house developed IAM applications and 2 external web based applications

Performed daily administer tasks include creating, modifying & removing user accounts for both internal and external users for network, AS400, Lotus Notes, VPN and business partners

Ensured Investor compliance standards and procedures cooperated with internal/external auditors

Supported business process including routine ad-hoc data requests, investor reporting, data transmission

Identified and reconciled transactions to ensure accurate financial reports to Investors

Worked closely with management to identify process improvement, documenting, implementing and monitoring of new processes

Maintained the integrity of the Wire and Check Systems by conducting regular audits, streamline processes, increasing data integrity and providing valuable guidance to end users

Extracted and compiled information, data mapping and conversion system data to financial reports

End to end project management included requirement gathering, building rapport the end users, UAT, and provided valuable guidance to end users.

Defined and document Business requirements work closely between business clients and IT members

Maintained excellent communication with business users for highly effective technology solutions delivered according to the business requirements

Ensured timely issue resolution and maintained flow charts, workflow, cross-functional diagrams, etc. document current proposed hardware/software configuration and applications

Gathered and interpreted financial information effectively from data into meaningful and concise analysis while considering a broad range of interdependent issues

Assisted and researched data mapping to corporate IT Department for new project

Defined scope & business functional requirements, developed cost analysis, participated in testing & implementation activities ensuring adherence to requirements & achievement of the desire outcomes

System Analyst 1996 – 2000 Countrywide Home Loans

Responsible for administering IAM applications & provided internal/external users access

Processed new hire and provided appropriated access & purchased software licenses as needed

Responsible of monthly reconciliation & analysis of high volume investors P&I/T&I activity accounts

Ad-hoc monthly reports for Investors FHLMC, FNMA, GNMA and NGSE

Worked closely with management for process improvement, documenting, and monitoring of new processes

Created and ran queries to generate monthly financial report for senior management

Ensured compliance, prepared quarterly reports for use by internal/external auditors

Created and Maintained database to track Investor Master Maintenance Systems

Responsible for internal and external group ad hoc data reporting requests

Achievements: -

Spotlight Award – Countrywide Home Loans 199

Achievement Award – Countrywide Home Loans 2000

FASTER Bronze Certification 2005

Global Recognition – Bank of America 2014

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