Galen Mattice Home - 615-***-**** Cell - 615-***-****

**** ******** **. *******, ** 37013 ac2pld@r.postjobfree.com

Professional Profile

Self-motivated Technical Support Representative with over 30 years’ experience. Willing and able to learn new systems and adapt with changing corporate environments.

Excellent problem-solving abilities

Proficiency in TCP/IP protocols

Testing/verification skills

Excellent diagnostic skills

System backups

Hardware and software support

Dell, & Lexmark Certified Technician

Corporate computer upgrades/deployment

Validation of computer server racks

Experience in Windows 7, 8 & 10

Experience repairing HP, Dell, & Compaq laptops & desktops

System upgrades

Experience with MS Office, Symantec/Norton products

POS Installation

Professional Accomplishments

Computer Technician, EMR Technician, Install Technician

Repair of laptop and desktop computers.

POS Installation, Corporate computer upgrades/deployment.

Setup and Installation of Konica Minolta laser printers.

Premises Technician/Communications Tech II

Proficient in connecting computers wirelessly and hard wired to network via TCP/IP

Installing and troubleshooting of TV, Internet and phone services

Failure Analysis Engineer

Debugged test software for testing of 6 different Dell motherboard platforms.

Determine cause of failure of Dell desktop motherboards.

Engineering Technician

Documented trained personnel and set up 10 repair lines for processing returns of HP net servers, business computers and business ink jet printers.

Networked over 50 diskless clients and computers for the testing of net servers and computers.

Senior Customer Support Engineer

Supported 3 UNIX based computer systems used by Bell South for directory assistance, reacting to outages and hardware failures within 1 hour.

Work History

Validation Technician Fedex Supply Chain 04/14 – 10/2/17

Install Technician

Computer Technician

Computer Technician

NovaCopy, Nashville, TN

Various Contract Work

Worldwide Tech Services

08/13 – 11/13

11/12 – 08/13

4/12 - 8/12

Computer Techniician

Select Staffing, Smyrna, TN

2/10 – 3/10

Premises Technician

A T & T, Madison, TN

2/09 – 11/09

EMR Technician

T A Staffing, Lebanon, TN

2/08 – 8/08

Failure Analysis Engineer

H T Staffing, Austin, TX

10/05 – 8/07

Communication Tech II

Comcast, Nashville, TN

6/04 – 10/05

Engineering Technician

Solectron Global Services, LaVergne, TN

8/01 – 12/03

Senior Customer Support Engineer

Nortel Networks, Nashville, TN

9/96 – 3/01

Education

Systems administration/maintenance training on UNIX based computer systems

Nortel Networks, Rochester, NY

2000

Vocational Electronics Diploma

We Mo Co Occupational School, Spencerport, NY

1975

High School Diploma

Hilton Central High School, Hilton, NY

1974

Personal Accomplishments

Building & repairing computer systems since 1987

Ran computer bulletin board system from 1988 – 1992 Networked with FidoNet

Set up personal home server for file sharing, serving web page and email

References

References are available upon request.

Contact this candidate