Customer Service Manager
Resume:
Adam Greenfield
Largo, Florida
******************@*****.***
An experienced Business Manager who successfully oversaw and supervised a company's activities and employees and kept employees aligned with the companies’ mission, goals and objectives.
CORE COMPETENCIES
Customer Service
Marketing Strategy
Interpersonal Relationships
Talent Acquisition and Training
Budget Management
Team Building
Multi-Task
Leadership/Supervision
Problem Solving
Management and Administration
Event Planning
Purchasing
DUTIES AND RESPONSIBILITIES
Oversee the activities of workers; hire, train and evaluate new employees; and ensure that a company or department is on track to meet its financial goals
Develop and implement budgets, prepare reports for senior management and ensure the department complies with company policies
Ensure workers have the resources to complete their work
Direct team or group leaders, who then oversee the scheduling and output of workers
Assess the performance of the department or company against the business’s goals and plans
Perform human resource activities, such as performance evaluations, hiring and discipline for employees in their department
Motivate workers through incentives and positive feedback and provide evaluations that help struggling employees improve their work
Actively coordinate department meetings, progress against targets and performance.
Oversee compliance with defined department procedures.
Monitor markets trends, predict customer demand.
Use independent judgment to develop strategies and recommendations for product direction.
Attend and actively participate in meetings to review items and strategies.
Provide creative and innovative solutions to projects.
EXPERIENCE
Heroes Haven Comics – Tampa, FL Nov 2009 – Jul 2017
Owner / Operator
Best New York Pizza – Tampa, FL Jun 2005 – Nov 2013
Manager
EDUCATION
S.U.N.Y. Brockport – Brockport, NY
BS in Business Administration
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