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Customer Service Manager

Location:
Largo, FL
Posted:
October 11, 2017

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Resume:

Adam Greenfield

Largo, Florida

813-***-****

ac2pl8@r.postjobfree.com

An experienced Business Manager who successfully oversaw and supervised a company's activities and employees and kept employees aligned with the companies’ mission, goals and objectives.

CORE COMPETENCIES

Customer Service

Marketing Strategy

Interpersonal Relationships

Talent Acquisition and Training

Budget Management

Team Building

Multi-Task

Leadership/Supervision

Problem Solving

Management and Administration

Event Planning

Purchasing

DUTIES AND RESPONSIBILITIES

Oversee the activities of workers; hire, train and evaluate new employees; and ensure that a company or department is on track to meet its financial goals

Develop and implement budgets, prepare reports for senior management and ensure the department complies with company policies

Ensure workers have the resources to complete their work

Direct team or group leaders, who then oversee the scheduling and output of workers

Assess the performance of the department or company against the business’s goals and plans

Perform human resource activities, such as performance evaluations, hiring and discipline for employees in their department

Motivate workers through incentives and positive feedback and provide evaluations that help struggling employees improve their work

Actively coordinate department meetings, progress against targets and performance.

Oversee compliance with defined department procedures.

Monitor markets trends, predict customer demand.

Use independent judgment to develop strategies and recommendations for product direction.

Attend and actively participate in meetings to review items and strategies.

Provide creative and innovative solutions to projects.

EXPERIENCE

Heroes Haven Comics – Tampa, FL Nov 2009 – Jul 2017

Owner / Operator

Best New York Pizza – Tampa, FL Jun 2005 – Nov 2013

Manager

EDUCATION

S.U.N.Y. Brockport – Brockport, NY

BS in Business Administration



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