Customer Service Administrative Assistant

Danaca R. Fraunberger

*** ***** ***** § Joshua, TX 76058 § ' 817-***-**** § * *********@*****.***

Office Support / Administrative Assistant / Secretarial / Clerical

Versatile, energetic, and results-driven individual with excellent qualifications to support a diversity of functions involving administrative assistance, office and clerical support, customer service, and other day-to-day business activities. Skilled at working effectively independently and as part of a team in fast-paced environments to complete assigned projects and tasks while adhering to deadlines and performance expectations. Self-motivated individual with strong interpersonal skills to establish productive working relationships with team members and management.

Summary of Qualifications

Enthusiastic, resourceful, and accountable individual with a reputation for exceeding expectations and goals.

Quick learner highly skilled at mastering new tasks and job responsibilities to produce valuable contributions.

Focused with meticulous attention to details coupled with excellent decision-making skills and a positive attitude.

Strong reputation for reliability and accountability and for maintaining a high level of professionalism at all times.

Areas of Strength

§ Administrative/Office Functions § Managing Calendars/Scheduling § Human Resource Job Functions

§ Professional/Positive Demeanor § Phone/In-Person Communication § Maintaining Records and Files

§ Applications/Software/Systems § Strong Work Ethic/Team Player § Highly Reliable and Dependable

§ Management/Executive Support § Sales/Business/Financial Reports § Handling / Resolving Problems

Professional Experience

Department / Administrative Specialist, Albertsons / Tom Thumb Division, Cleburne, TX 2012 – Present

Held responsible for demonstrating focus, attention-to-detail, and strong organization and communication skills while supporting a diversity of administrative and specialized department support activities and functions. Fully accountable for completing key tasks/responsibilities accurately, thoroughly, and with a strong sense of urgency.

Use business/industry knowledge to complete weekly ad formatting and corrections, sales estimates and actuals, and financial reports, create new items, maintain existing items, and support promotions and other daily needs.

Complete duties with minimal supervision/direction, handle time sensitive information appropriately, establish priorities and manage daily workflow, and ensure the timely completion of projects, tasks, and responsibilities.

Provided management support for front end processes including training, scheduling, and managing employees, handling cash drawers and bookkeeping operations, maintaining inventory, and resolving customer issues.

Display excellent organizational, time management, and multi-tasking skills with ability to prioritize tasks while using strong interpersonal, communication, and teamwork abilities to meet/exceed performance expectations.

Accurately maintain files, documents, systems, and records to provide highly reliable information quickly and use strong communication skills and decision-making abilities to respond effectively to daily business needs.

Additional Experience: Shift Supervisor, Red Lobster, Duncanville, TX (2009 – 2011)

Education

General Education Diploma / GED, State of Texas – Certificate of High School Equivalency, Arlington, TX

Military: HR Specialist, United States Army – Airborne / Air Assault School, Tacoma, WA (2005 – 2007)

Computer / Skills: Microsoft Office (Word/Excel/PowerPoint/Access), Microsoft Project, eEmpact, QuickBooks, 1WorldSync, SIMS, IVIE, Rapid Remark, DemandTec, Business Tracker, GOLD, Unicru/Kronos, Typing, Data Entry, Reports, Correspondence, Information Research, Databases, Records/Files, PCs/Windows Applications

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