Customer Service Assistant
Resume:
Kendra Webber
Aurora, CO, **013
******.*********@*****.***
I am seeking a position that will further enhance my customer service/clinical skills while broadening my administrative and communicative skills.
PROFESSIONAL EXPERIENCE
ST. ANDREWS VILLAGE AURORA, CO
Therapy Clerk May-2017Present
Checking in/out patients
Insurance verification
Obtaining prior authorizations
Scheduling appointments
Submitting information for referrals
Answering calls/ collect copays
UNIVERSITY HOSPITAL AURORA, CO
Switchboard Operator May 2017-Present
Answer all incoming calls
Transfer call to appropriate location
Answer emergency calls
Provide patient information
ZYNEX MEDICAL Littleton, CO Customer Service Rep/Claims December 2015 – May 2016
Liaison between patients, payers and Zynex
Maintain physician and insurance companies of patient health status
Provide technical support to patients and consumers
Verification of insurance benefits
Enter, update and verification of patient information
Advise patients with and explanation of benefits (EOB)
XEROX Aurora, CO
Pharmacy Tech December 2014 – June 2015
Obtain prior authorization for prescribed medications
Processed test claims
Troubleshoot rejection codes
Communicate with physician offices
Process new cases and orders
THE MEDICAL CENTER OF AURORA Aurora, CO
Patient Care Tech(PCT)/CNA May 2014 – October 2015
Obtain vital signs
Assist with activities of daily living (ADL’s)
Record intake and output of daily fluids
Assist nurses with assessments of patients
Transport patients
Use of electronic medical record for data
CRAIG HOSPITAL ENGLEWOOD, CO
Rehab Tech September 2011 – January 2013
Assist patients with active and passive range of motion (ROM)
Provide education to patients regarding treatments and activities
Obtain vital signs
Assist with activities of daily living (ADL’s)
Provide additional treatment per physician orders (dressings, colostomy care, catheter care, etc.)
BROOKDALE SENIOR LIVING Denver, CO
Lead caregiver/CNA/QMAP October 2010 – August 2011
Administer prescribed medications to patients
Order medication from pharmacies
Obtain vital signs
Respond to patient emergencies
Provide catheter care per physician orders
Assist with activities of daily living (ADL’s)
TOTAL LONG TERM CARE Aurora, CO
Certified Nurse Assistant (CNA)/Receptionist November 2008 – December 2010
Provide education to patients regarding treatments and activities
Assist with activities of daily living (ADL’s)
Provide additional treatment per physician orders (dressings, colostomy care, catheter care, etc.)
Schedule appointments for patients
Transfer calls to appropriate departments
Check visitors and patients in and out of facility
HOLLY HEIGHTS NURSING CENTER Denver, CO
Certified Nurse Assistant (CNA) December 2007 – November 2008
Assist patients with active and passive range of motion (ROM)
Provide education to patients regarding treatments and activities
Obtain vital signs
Assist with activities of daily living (ADL’s)
Provide additional treatment per physician orders (dressings, colostomy care, catheter care, etc.)
EDUCATION
CONCORDE INSTITUTE Aurora, CO
Dental Assistant-December 2006
Anne Rose School of Nursing Thornton, CO
Nursing Assistant-November 2007
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