Manager Human Resource
Resume:
Jeff Hughes
Newnan, GA *****
************@*****.***
Work History:
Spent the last 10 years with The Home Depot holding roles with increasing responsibility.
Senior Manager- Associate Services 4/2016- Present The Home Depot
•Leads team of Salaried Managers in providing guidance and support for cases in Workplace Violence/ Threats of Violence for the entire THD enterprise.
•Provides training and support throughout THD enterprise regarding Workplace Violence, Employee Assistance Program, and Drug testing program.
•Helped set policy for workplace violence incidents as well as drug free workplace policies.
•Responsible for development and performance of three Salaried Managers, leading to the promotion of one of the managers.
•Provides guidance on the interpretation and consistent application of Company policies, programs and initiatives to Regional and Divisional leaders throughout the enterprise.
•Works closing with Directors and Operators throughout the Company providing guidance and support on employment decisions.
•Represents HR in corporate wide initiatives. Conducts training classes on HR issues and associate orientations. Drives and executes company HR initiatives.
Senior Manager Associate Advice and Counsel Group (AACG) October 2013- April 2016 The Home Depot
•Led teams of eighteen Investigators in providing associate relations support to The Home Depot field partners and stores throughout all three Divisions of the Company.
•Increased resolution of cases by two full days.
•Created a quality assurance program that drove consistency throughout the team.
•Responsible for development and performance of eighteen Salaried Managers.
•Provided direction and guidance to store leaders and AACG Managers on employment issues/trends and associate relations needs to ensure they are creating and maintaining a positive associate relations environment
•Provided guidance on the interpretation and consistent application of Company policies, programs and initiatives
•Led initiatives that improved efficiency and effectiveness within the AACG
•Identified breaches of culture/values that affect workplace.
•Investigated associate relations issues and collaborated with managers for resolution.
•Analyzed turnover to identify trends and develop retention strategies.
•Ensured adherence to company policy, procedure and employment law.
Senior Manager- Human Resource Service Center May 2012- October 2013 The Home Depot
•Led the Inquiry Center department through partnership with the Director to oversee Tier II of the HRSC specializing in escalated cases involving leaves of absences, statutory compliance, benefits, etc...
•Responsible for development and performance of Fifty-Three (53) hourly associates and Five (5) Salaried Supervisors.
•Provided leadership for the company's Leaves of Absences, including process design and improvement and communication.
•Led the execution processes company-wide regarding a wide range of topics.
•Provided consultative support to HR partners to ensure flawless execution.
•Provided counsel and leadership coaching in the performance management process and the execution of associate development plans. Ensured managers are developing associate development plans and are consistently following up on those game plans.
Lead Manager Associate Advice and Counsel Group January 2011- May 2012 The Home Depot
•Provided direction and guidance to store leaders and Managers on employment issues/trends and associate relations needs to ensure they are creating and maintaining a positive associate relations environment
•Provided guidance on the interpretation and consistent application of Company policies, programs and initiatives
•Partnered with Medical Health Management, Legal, and HRSC with respect to investigations and other associate relations matters
•Assisted AACG Sr. Managers with conducting routine case audits to ensure the fair and consistent application of Company policies and practices, programs and initiatives.
•Provided support in managing, resolving and partnering with the Workplace Violence team on workplace violence matters
•Recommended and conducts training for AACG Managers on training initiatives related to Company process and procedures, associate relations, and other pertinent categories.
•Provided assistance to AACG Senior Managers with reviewing AACG Manager performance trends to ensure fairness and consistency
•Provided assistance pertaining to projects or AACG initiatives
•Counseled and coached management on business decisions related to personnel issues, leadership and management effectiveness.
Manager Associate Advice and Counsel March 2010- January 2011 The Home Depot
•Resolved general associate relations issues. Gathered information for investigations.
•Provided guidance on the interpretation and consistent application of Company policies, programs and initiatives for over 1900 stores
•Partnered with Medical Health Management, Legal, and Care Solutions with respect to investigations and other associate relations matters
•Assisted field partners with the handling of critical and sensitive cases and ensured effective resolution
•Took 1st ever AACG phone call
Human Resource Manager February 2007- March 2010 The Home Depot
•Provided HR support to 10 stores within District
•Ensured The Home Depot values and Standard Operating Procedures were understood and practiced
•Collaborated with management to recruit for exempt and non-exempt positions. Sourced candidates, screened resumes, arranged interview team schedules, ensured compliance to all company policy and procedure (e.g. pre-employment screening, offer letters, etc.). Planned and participated in job fairs and attended college career fairs to support new hires.
•Followed up on all associate training to ensure participation. Conducted new associate orientation. Conducted management development training in HR related areas (interviewing, coaching, conflict resolution, etc…)
•Collaborated with management to identify back up and emerging talent and the creation of development plans; followed up on development plans for identified candidates; analyzed diversity and took action to increase the diversity of the candidate pool.
•Advised management on organization structure changes and decisions. Provided tools (climate surveys, town hall meetings, etc…) to drive cultural change.
Human Resource Generalist April 2000- February 2007 Southside JVA (DBA- McDonald’s)
•Responsible for providing HR support for 17 locations
•Responsible for creating training and consistency for entire organization
•Graduated from Hamburger University/ Won 2005 People Excellence Award
General Manager February 1998- March 2000 Cracker Barrel
•Managed over 110 associates and managers
•Responsible for driving consistency and processes of the company
•Responsible for driving sales and driving personal growth of all employees
Education Clayton College and State University Graduated 1999
Bachelor of Business Administration
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