Manager Service

CATHERINE LABADIE

****.*******@*******.***

Cell: 587-***-****

Languages

-Spoken and written languages: French and English

Technical skills

Computer Knowledge: Micros Opera (POS), Property Manager, Book It, Adeco,Time & Attendance, Microsoft Excel, Microsoft Word, Outlook, Internet explorer, Jonas and Maître D’(Restaurant software)

Work Experience

Banquet Supervisor (part-time) Since June 3rd 2013

Palliser, Fairmont, Calgary

Supervise the Banquet team in all aspects of the department and ensure service standards are followed. Liaising with clients, ensuring all function contract details are adhered and followed. Help maintain productivity levels and work under the established levels.

Dining Room Server June 15rd 2013-July 1st 2015

Bow Valley Club, Calgary

Prepares room for dining or for special banquet event. Serving In a great manner members. Responds to additional patron requirements by inquiring of needs; observing dining process.

Cavell’s Restaurant Supervisor 2012-2013

Jasper Park Lodge, Fairmont, Alberta

Supporting my Manager with the day-to-day administration task such as payroll, reservations, planning special event and by ensuring service is always professional, engaging and standards are followed. Provide direct and effective F&B operation activities of the outlet, in leading departmental meeting, by ensuring revenue is maximized and labour expense are in control. I had the chance to be restaurant manager interim for 6 weeks.

In Room Dining Supervisor 2011-2012

Jasper Park Lodge, Fairmont, Alberta

Supervise the In room dining team, train colleagues and ensure that standards are followed. Ensure a clean and safe work environment.

Address guest concerns; react quickly and in a professional way. Assume full responsibility in the absence of the department head.

IRD Cashier 2010-2011

Jasper Park Lodge, Fairmont, Alberta

Consistently offer an engaging and professional service. Make sure of quality and accuracy of set up and deliver orders in a timely manner. Handling guest inquiries and complaints, assisting the guest in menu planning for special amenities

Follow outlet procedure, service standards and safety policies.

Cost Control 2007-2010

CLUB MED Punta Cana & Columbus Isle

Responsible for, conducting all inventories and providing useful and clear tools for controlling the food, bar and upkeep cost. Performing research and analysis on inventory inaccuracies.

Assist the different department to achieve all action plan and fallowing the recommendations. Assist all services for budget control and support the financial manager.

Food & Beverage Assistant Manager 2006-2007

CLUB MED Turks and Caicos

Relieving the F&B manager during his day off, assist the managers for kitchen & buffet, restaurant and bar during busy time.

Taking care of invoices, inventories and stocks. Maintain clean and orderly food and beverage facilities at all time. Manages purchase orders, including collecting, and processing. Verifying the expiration dates of products received while respecting all rules and regulations of HACCP.

Chef de partie 2003-2006

CLUB MED Paradise Island, Crested Butte, Punta Cana & Turks and Caicos

Working as a part of a multicultural team, from prepping to cooking international cuisine and presenting on the buffet. Responsible of the employees on the floor.

Chef de Partie 2000-2003

Cochon Dingue Maguire, Restaurant

Perform various operations related to preparing and serving meal in the highest regard of quality standards established to satisfy the customers. Controlling the delivery of all merchandise

Cook / Cashier 1997-2000

Burger King Canardière

Participate of all tasks in the kitchen. Give a professional service to all costumers.

Education

Food and Beverage Hotel Service Management Diploma 2004

Cégep Limoilou

High School Diploma 1996

Séminaire Saint-François, Saint-Augustin de Desmaures

Partial list of courses followed

Purchasing and supply management

Food and health safety process (HACCP)

Principles management of dining room and bars

Human resources management

Implications / Realizations

Part of AHSA, certificated H&S (2011) CMAS Scuba Dive Certificate (2010)

Promo Serve (2010) Royal Navy Sea Cadets (1991-1997)

Part of the Health and Safety Committee at JPL (2010-2013)

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