Manager Staff
Resume:
Andrea L. Giano
York, PA ****3
Cell 717-***-****
Email: ********@*******.***
Objective To obtain a professional position in the Human Service field where my
Leadership and work experiences would benefit management and enhance the agency operations.
Professional History
October 2012-present
Conewago Place/Firetree, Ltd.
Facility Director
Recruit, hire and onboard staff for fifty-five in-patient drug and alcohol clients. Currently manage 35+ direct reports.
Maintain and update policies and procedures to keep the facility and staff in compliance with DOH, DOC, ACA, MCO’s and DDAP standards.
Complete daily, weekly, monthly and quarterly audits for each client.
Develop the program annual report, plans of correction, and revise program procedures as needed.
December 2006-July 2012
Children’s Home of York/The Girls’ Center
Program Supervisor
Led and supported 20+ professional level mental health care workers.
Provided mentoring to traumatized adolescent females residing in a 24 hour care residential treatment facility (CHOY).
Worked directly with HR to recruit, hire, train, and evaluate staff.
Provided HR revised job analysis/descriptions for staff.
Assisted HR in creating an employee retention plan including revised performance reviews, employee performance improvement plans, and performance reviews.
Developed the annual budget, as well as the program annual operating plan.
February 2003-December 2006
Community Progress Council, Inc./Head Start of York County
Family and Community Partnership Manager
Oversaw family workers and home-based visitors in the Head Start program.
Recruited and enrolled new families.
Conducted bi-monthly meetings to provide training to staff.
Reviewed and adjusted caseloads for personnel.
Analyzed and reported annual statistical data to ensure ongoing Federal Government funding
March 1999-September2002
Philhaven Behavioral Healthcare, Harrisburg, PA
Clubhouse Director
Provided leadership and administrative support for the Clubhouse Program.
Managed day to day operations including supervision of staff, financial management and overall program development.
Recruited and hired staff.
Developed the operational and capital budget.
August 1996-March 1999
National Center on Institutions and Alternatives, York, PA
Operations Manager
October 1993-October 1999
Community Services Alternatives/CSG, Lancaster, PA
Residential Advisor
October 1989-October 1993
Community Services Group, Mountville, PA
M/R Advisor
Education: Bachelor of Arts, Psychology, Millersville University, May 1991
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