Manager Management

BLAIR D. BASS

**** ***** ***** **, **********, NC 27455 704-***-**** *******@*******.***

https://www.linkedin.com/in/blairbass

EXECUTIVE PROFILE

Accomplished Operations Executive and Consultant with extensive experience in healthcare claim operations, manufacturing, distribution and supply chain operations, and business systems integrations. An experienced and driven complex problem solver with a proven track record of operational innovation and improvement, domestic and international personnel management, and business development across various global industries. A respected leader that encourages employee development through coaching and mentoring to drive individual and corporate success.

Skill Highlights:

• Business Development

• Leadership and Employee

Development

• Project Management

• Operational Cost Reduction

and Control

• Supply Chain Management

• Inventory Forecasting and

Management

• Automation Design and

Implementation

• Productivity Improvement

• Quality Improvement

• Lean Hands On Champion

• Process Analysis, Design

and Improvement

• Account Management

• Strategic Planning and

Budgeting

• Six Sigma Hands On

Champion

PROFESSIONAL EXPERIENCE

Charles Aris, Inc., Greensboro, NC Jan 2017 – Sep 2017 Practice Leader – Aerospace & Defense

Charles Aris Inc. (CAI) is an international executive search firm that has fulfilled corporate recruiting needs since 1969. Charles Aris Inc. knows how to quickly identify and deliver world-class leaders who are qualified, available and interested in enhancing your organization. Clients choose and return to Charles Aris for our expertise, execution, focus on cultural fit and pinpoint deliverables. That's why Charles Aris is trusted by organizations around the world, from Fortune 500 companies and private equity firms to start-ups.

• Closed $254k in billable fees in first 6 months

• Specifically recognized by client in Net Promoter Score (NPS) feedback on first search assignment UnitedHealthcare, Greensboro, NC Apr 2010 – Aug 2016 Vice-President, Operations

Led claims operations with responsibility for 850+ onshore employees and 600+ offshore employees. Led operations including E&I Appeals and Grievances, Specialty Benefits (Dental/Vision) Appeals and Grievances, Inquiry Resolution Rework Unit, Specialty Operations (Accumulator Source of Truth functions), Employer and Individual (E&I) Member Rework Operations, TRACR (Check recovery operations), Interest Reduction Team, Rework Reduction Team, National Regional Mail Operations, and Network Repricing Operations.

• Earned the 2012 UnitedHealthcare Innovation Award for leading the development of new productivity work tool that improved quality and reduced 75+ full time equivalents (FTEs).

• Reduced $17M interest spend in one year – 1st leader in over 10 years to exceed goal on interest reduction.

• Improved operational costs by $24M+ through process improvements, productivity improvements and rework reduction efforts.

Blair D. Bass 704-***-**** Page 2 of 2

• Improved employee engagement scores from 61% positive rating to 82% positive rating with a 98% participation rate by improving the tools and training for employees while creating an environment of trust and value for all employees.

• Managed claim operations for Employee and Individual (E&I), Medicare and Retirement (M&R) and Community and State (C&S) markets. Markets also included National Self-funded Accounts, Employer/Broker accounts and public sector accounts. ABEAM Consulting, Dallas, TX Apr 1997 – Apr 2010

Principal/Vice-President

Led efforts in sales and marketing, business development, supply chain management, manufacturing operations, inventory management, procurement, project management and finance with a team of 20 direct reports. Profit and Loss (P&L) accountability for $20 million division. Accountable for pre-sales support including product demonstrations, proposal creation, contract creation and contract negotiations including companies such as Northrop Grumman, Lockheed Martin, CarSound Automotive and Flowserve.

• Accomplished the largest one-time contract sale in North America operations.

• Implemented Enterprise Resource Planning (ERP) systems for 18 multi-million dollar, multi- national organizations.

• Subject Matter Expert in manufacturing operations, master scheduling and forecasting, inventory management, cost accounting, production management, procurement, Lean Manufacturing and Six Sigma processes, sales and customer service.

• Designed, led full life cycle development and implemented multiple custom software development projects.

• Infor/Baan LS ERP Software

• Product Demos and Pre-sales Support, Training

• Expert Level: Baan ERP Manufacturing, Baan ERP Distributions, Baan ERP Projects, Infor LN Order Management, Infor LN Manufacturing, Infor LN Projects

• Intermediate Level: Baan Financials, Baan ERP Services, Infor LN Services

• IFS ERP Software

• Product Demos and Pre-Sales Support, Training

• Expert Level: IFS Engineering, IFS Projects, IFS Manufacturing, IFS Supply Chain

• Intermediate Level: IFS Sales & Service, Quality Management, Document Management

• SAP ERP Software Project/Program Manager

• Other Consulting Experiences and Expertise: B2B & B2C Portal IT Life Cycle Design and Implementation; Time & Attendance System IT Life Cycle Design and Implementation; Cost Estimating System IT Life Cycle Design and Implementation; Six Sigma Methodologies; Lean Manufacturing Methodologies; APICS Education, Methodologies and Training; ERP Executive Level Education; Mergers & Acquisition Support; IT Outsourcing Management; Executive Coaching and Consulting; Agile Life Cycle Management; Business Process Design ADDITIONAL RELEVANT EXPERIENCE

Ferguson Enterprises, Newport News, VA 1986 – 1997 Corporate Project Manager 1995 - 1997

During the last two years with Ferguson Enterprises led efforts in business process re-engineering and Enterprise Resource Planning (ERP) system evaluation and selection.

• Developed a new shared services division to consolidate all purchasing into regional purchasing centers resulting in $10m savings.

• Re-designed the material planning philosophy and processes for all material planning and management.

• Multiple other roles and responsibilities with Ferguson Enterprises including Satellite Branch Manager for two years and Operations and Purchasing Manager for four years. Branch Manager 1993 - 1995

Procurement and Operations Manager 1988 - 1993

Corporate IT Project Manager 1987 - 1988

Management Trainee 1986 - 1987

BOARD of DIRECTORS

FinHealth, Inc. – Jan 2017 -

EDUCATION

Bachelor of Arts - Political Science

Furman University, Greenville, SC

PROFESSIONAL DEVELOPMENT

Wharton Business School Executive Development Program – 2012 UnitedHealthcare Executive Development Program – 2012 Leadership Emotional Intelligence – 2015

COMMUNITY LEADERSHIP

Board of Directors - American Red Cross - Greensboro, NC

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