Quality Analyst
Resume:
Michael Hollaway
**** ******* **. ** ********, GA 30064
404-***-**** • ***************@*****.***
Looking for an interesting position with a growing company.
Key Qualifications
● Proficient in most Microsoft Office programs.
● Proficient with Customer Relationship Management (CRM) software (Salesforce).
● Proficient with most applications in Warehouse Management Software (WMS) (Red Prairie).
● Data Analysis.
● Ability to work under pressure.
● Time management.
● Self-Motivation.
● Leadership.
● Teamwork.
● Conflict Resolution.
● Data Entry Specialist.
Tyco/Johnson Controls
Quality Analyst
● Drive vendor conformance to JCI Inbound supplier I conformance requirements.
● Subject matter expert for data extraction & analysis from various ERP & data collection tools.
● Devise best practices for quality metrics measurement systems to drive towards process & conformance excellence within L&D network.
● Quality data extraction, data analysis, ad-hoc reports & regular KPI metrics generation including supplier & customer scorecard metrics for management review presentations & publication to JCI intranet.
● Customer complaint coordinator utilized salesforce.com to review, assign and ensure timely execution of investigation all customer complaints globally and support the drive for process improvement efforts to eliminate customer complaint cause.
● Handled 50+ emails per day addressing customer complaints.
● Maintained huge database for addressing customer complaints. Chief Specialty Packaging
Custom Packaging Lead
● Examined contents and compared with records, such as manifests, invoices and orders, to verify accuracy of incoming and outgoing shipment.
● Was instrumental in pulling orders for shipment, also for getting product to production floor.
● Delivered and routed materials to departments, using work devices, such as handtruck, conveyor and sorting bins.
● Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
● Conferred and corresponded with establishment representatives to rectify problems, such as damages, shortages and nonconformance to specifications.
● Prepared documents, such as work orders, bills of lading and shipping orders to route materials.
● Determined shipping method for materials, using knowledge of shipping procedures, routes and rates.
● Recorded shipment data, such as weight, charges, space availability and damages and discrepancies, for reporting, accounting and record keeping purposes.
● Structured and maintained a system of racks filled with customer's product.
● Weighed packages and typed Fedex or UPS labels and shipped product to customer. May 1998
● Used BarCom a warehouse management system in which you print tags for products,scan them into rack locations, and also ship them out.
● Drove a sit down lift to load trucks with product to be shipped.
● Drove a stand up lift to put products in locations with in the rack
● system.
● Kept inventory on all material that came in the door and also
● receiving records.
● Kept product separated by Lot Code so the production floor could trace what they were using.
● Managed 2 to 3 people at a time directing them what to pull for orders that needed to be packed out and also for orders that needed to be shipped.
Education
High School Diploma
Seneca High School
References
● Dwayne O’Doherty 678-***-****
● LeWayne Smith 586-***-****
● Greg Edwards 770-***-****
● Elijah Curtis 334-***-****
● Tez Casteel 678-***-****
● Kirsten Heady 678-***-****
● Marc Mosley 678-***-****
Contact this candidate