Customer Service Microsoft Office

Kianga Mansel

**** ***** **** ** ***** Charleston, SC, 29406 843-***-****

************@*****.***

Objective

Objective line goes here.

Experience

Gateway Academy November 2016 to

Present

Childcare Provider

Responsibilities

● Leading teacher

● Maintain great relationships with the parents

● Ensure all safety codes are followed

● Work to make sure DSS codes are followed

● Create and follow lesson plans

● Work with infant to school ages

Kiddie U August 2016 to November 2016

Preschool Teacher

Responsibilities

● Lead preschool teacher

● Floated from classroom to classroom

● Worked with 1 to 4 years

● Created and followed lesson plans

● Used Zoo-phonics and Handwriting Without Tears to teach curriculum

● Resolved issues with children by using redirection and Montessori techniques Motel 6 July 2016 to October

2016

GSR

Responsibilities

● Answered and transferred phone calls

● Resolved guest issues

● Used Studio 6 to check guest in and out

● Worked 1st, 2nd, and 3rd shifts

● Confirmed Reservations

● Contacted medallia

● Made courtesy calls

● Worked Night Audit

● Assembled paper work and checked for errors made during the day shifts

● Contacted house keeping and maintenance to resolve issues

● Filled out the pass down log at the end of the day

● Trained a number of employees

● Kept a presentable and well organized front desk

● Faxed information for guess and Motel

● Printed and copied information

● Made early morning coffee

● Worked closely with traveling GM and GM to ensure that things were running smoothly

Pawleys Island’s Montessori School January 2016 to May 2016

Intern

Responsibilities

● Cared for children in a calm manner as requested

● Helped to maintain crowd control over children in classrooms while remaining calm

● Provided lunch for children and made sure that they remained seated while eating lunch

● Helped to efficiently put toddlers to sleep during nap time

● Ensured that all children followed the Montessori playground rules to uphold playground safety

● Helped to maintain a clean atmosphere for children weekly

● Worked closely with the Director to master and utilize the Montessori concept Aramark September 2012 to May 2016

Crew Member/Administration Assistant

Responsibilities

● Handle financial transactions by working on cash register and cashing out at the end of the shift

● Followed health codes and maintain cleanliness

● Worked as a team to accomplish goals and serve effectively

● Trained newcomers so that they would efficiently be able to work in the cafe setting

● Handled food in the deli, grill, and salad bar area

● Worked closely with supervisor to check inventory and schedule food deliveries

● Keyed in paper work data in Aramark's database to collectively transfer data over to corporate

● Made sure environment was friendly

● Professionally answered office phone

WII/ Global Woman's Leadership/ National Crime Prevention August 2013 to December 2013

Intern

Responsibilities

● Answered phone calls and transferred them over to whomever the call was directed

● Assembled packets for McGruff conventions to help spread awareness against bullying

● Maintained a clean and neat desk space

● Attended business meetings to help discuss what can be done to help better the company

● Used Microsoft office to edit website and enter data into spread sheets

● Edited Manual before it could be published

● Spoke with professionals daily to see what could be done to help improve business nature and to give a helping hand when needed

Nubian Designs September 2008 to August

2014

Receptionist

Responsibilities

● Met with and Greeted different clients

● Booked appointments and consultations online with the Vagaro scheduling system

● Quickly and effectively solved customer's challenges when on phone calls and in person.

● Maintain quality control/satisfaction of records

● Organized and ensured that the reception area was in a tidy condition

● Answered phones and ensured that each client's needs were met

● Persuaded callers to get services done at the Nubian Design hair establishment

● Assisted walk-ins by making sure that their needs were met and questions were answered

● Made decisions on who would best serve the client and then proceeded in scheduling their appointment

● Ran errands and kept inventory for the owner

● Handled transactions that dealt with clients purchasing products and different companies who sold products to the business

● Upheld knowledge about products

● Sold products to clients.

Education

Coastal Carolina University August 2011 to May

2016

Conway SC

Bachelors

R.B. Stall High School August 2009 to May 2011

North Charleston

Diploma

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