Customer Service Administrative Assistant

DINA FAHMY

** *** *** *****, ***** Brunswick, NJ 08902

P: 732-***-****

*********@*****.***

Although my educational background was in Political Science and English Literature, I had different work experiences in different fields. I am committed to delivering the highest quality performance I can offer. Dedicated, professional and responsible are some of the qualities I will bring to any job.

Highlights

Microsoft Office proficiency, Excel spreadsheets-meticulous attention to detail. Self-directed, resourceful, professional and mature. Energetic, dedicated and can multi-task. Proofreading of different materials. Plan meetings and report writing. Fluent in English, French and Arabic. Able to work independently and within a team.

Experience

ADMINISTRATIVE ASSISTANT 1/05/17 to 2/10/17 PAYCHEX INC. PISCATAWAY, NJ

Performed general administrative duties for department as required (i.e. filing faxing emailing making copies). Provided secretarial support to department staff members by preparing and typing correspondence and documents (i.e. memos presentations etc.). Maintained information reviews for accuracy, record all changes and generated reports for managerial review and approval.

CUSTOMER SERVICE REPRESENTATIVE 10/09/2016 TO 10/15/2016

NORTH AMERICAN RISK MANAGEMENT RED BANK, NJ

Handled insurance claims for victims of Hurricane Mathew in Florida. Worked on a program called Cube to coordinate with claims adjustors to be able to review and approve claims plus redirect calls/request accordingly to different branches of the company.

ADMINISTRATIVE ASSISTANT 09/2004 to 05/2012

CROWN MISR CAIRO, EGYPT

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Planned travel arrangements for executives and staff. Wrote reports and correspondence from dictation and handwritten notes. Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company's senior director. Managed daily office operations and maintenance of equipment. Dealt with financial statements for company offices and shipment coordination with warehouse deliveries.

Education

Bachelor of Arts: POLITICAL SCIENCE 1997

THE AMERICAN UNIVERSITY IN CAIRO Cairo, EGYPT