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Manager Customer Service

Location:
Syracuse, NY, 13219
Posted:
October 12, 2017

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Resume:

John Butz

*** ********* *** ********, *** York 13219 315-***-**** ac2p7s@r.postjobfree.com

PROFESSIONAL ATTRIBUTES

- Union Environments - Risk & Inventory Management Control

- Warehouse MIS & Regulatory Compliance - Vendor Sourcing & Negotiating

- Process Improvements - Human Resources Management

- Supply Chain Logistics - P&L Management

-Team Building & Staff Management - Customer Relations & Satisfaction

EXPERIENCE

ANHEUSER BUSH/SEASONAL & WEEKEND WARRIOR ASSOCIATE - 5/2016-Current

DISTRIBUTION CENTERS DIRECTOR - January 2014 – March 2016

DSI SYSTEMS INC

● Drove productivity through staff empowerment decreasing operating costs by 2% yearly.

● Led productivity improvements reducing combined shrink from .0075% of dollars shipped to 0.0025% yearly.

● Managed quality assurance reinforcing clarity, consistency, and responsiveness within the RMA process.

● Created OSHA training programs and ISO style SOPS driving procedural consistency.

● Built strategic relationships with freight vendors improving the 3PL processes maximizing value.

● Instituted capacity planning driving process improvements achieving package fulfillment increase from 25 per hr.

to 34 per hr. concentrating on the 2pm to 4pm time period.

● Responsible for operational site visits measuring CIP results, setting expectations, enforcing corporate policy

and OSHA compliance in the 5 regional warehouses.

● With full P&L management developed cost control procedures, slashed suppliers, redefined equipment

maintenance saving $90k.

● Identified KPI’s allowing cross functional team development increasing associate job ownership leading to

implementation of bonus program.

● Downsized 3 warehouses reducing annual expenses by 20%.

REGIONAL DISTRIBUTION MANGER - December 2001 – January 2014

DSI SYSTEMS INC

● Managed Distribution, Customer Service and Transportation for the NE Region shipping $ 1.5 million monthly.

● Re-implemented MIS systems ensuring accuracy reducing inventory loss to .0003% of dollars shipped.

● Concentrated on conflict resolution and personnel development increasing productivity by 15%.

● Negotiated freight tariffs providing lowest cost shipping prior to 3PL involvement.

● Proficient with Great Plains (Microsoft Dynamics GP) ERP software along with Salesforce.

● Reorganized Returns Department reducing idle dollars by 30% ensuring timely resolution of customer problems.

● Developed and instituted safety training program and procedures per OSHA guidelines for the warehouse.

● Developed a needs assessment profile reducing employee turnover and layoff through specific performance metrics.

● Created monthly shipping volume goals for the unit and worked closely with sales to help achieve those goals.

● Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.

● Worked directly with on-site LTL Carriers to ensure on time pickup of shipments.

● Built a collaborative team environment through communication, diversity, team goals and focus.

● Managed equipment and facility maintenance and monitored supplies as per budget.

John Butz 315-***-**** ac2p7s@r.postjobfree.com

WAREHOUSE MANAGER – January 1999 – July 2001

GLUNDAL COLOR

● Supervised 30,000 sq. ft. facility with a 1 million dollar inventory.

● Managed realignment of personnel, and work schedules achieving on-time and below budget shipments.

● Facilitated team building between pressmen, and bindery personnel to eliminate production bottlenecks.

● Created employee handbook; and codified job and OSHA guideline descriptions for warehouse and bindery staff.

● Developed and implemented hazardous material and safety training for warehouse employees.

● Managed carrier performance with monthly pricing analysis ensuring lowest cost carrier with best service.

● Brokered tariff negotiations with LTL carriers resulting in 20% reduction in shipment costs.

● Extensive use of LTL, UPS, FedEx, export and full truck shipments for U.S. and international distribution.

REGIONAL DIRECTOR OF OPERATIONS – May 1994 – June 1998

DOYLE BUILDING SERVICES

● Conceived, designed, and implemented cost effective programs and strategic planning requirements with respect to

facility operations and maintenance saving a client on average 10%.

● Devised industry specific OSHA operational workflow, compliance and safety programs.

● Participated in union contract negotiations, mediated all grievances and initiated dispute resolution procedures.

● Participated in the ISO certification process and incorporated ISO-9000 series requirements into recruitment,

training, survey and quality assurance programs.

● Created and introduced multifaceted training program encompassing sexual harassment, affirmative action, and

ADA policies focusing on individual contributions and accountability linked to a clarified performance evaluation

system with components for management development and succession planning.

● Created and installed organization and systems infrastructure along with budget planning and account

implementation to manage the rapid growth of the division from start-up to $3 million in sales.

● Trained and oversaw the HR representative and actively managed 4 supervisors, 40 non-union and 60 union

employees

● Managed vendor relations, negotiated product pricing, and maintained analysis program to measure cost,

performance, service, and quality.

FRANCISCAN PHARMACY / NURSING HOME REPRESENTATIVE 12/1992-5/1994

RAINBOW RENT TO OWN / SALES & WAREHOUSE MANAGER 6/1987-5/1992

WENDY’S INTERNATIONAL / TRAINING STORE MANAGER 5/1983-6/1987

EDUCATION

St John Fisher College BA in Political Science with Business Minor

University of Notre Dame Political Science



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