Manager Customer Service

Thomas Edward Knudsen

*** *. **********, ****** ** 66062

Personal Email: ac2p7m@r.postjobfree.com: Home Phone 913-***-****, Cell 913-***-****

Operations Management/Project Management/Lean Management

Qualification Highlights:

Operations management experience – 28 years managing plants as a plant manager, production manager, and production supervisor, where I helped reduce overtime, increased production output, and improved quality. Created lean manufacturing environments, DFT environments, and Six Sigma environments in plants. Proven record in gaining greater efficiencies from existing resources.

Project Management experience - Responsible for driving the prioritization of engineering and service projects relating to the optimization of UX for 12 different sites. Develop UX variance project deck and project execution across corresponding segment of repair sites. Support Life Cycle Cost efforts with cost data, variance trending, cost-out idea generation, and project execution where applicable. Set and maintain standards of products for 12 sites. Communicate to senior leadership UX variance performance and main drivers of variances.

Proven quality assurance experience – 28 years’ experience working in a variety of leadership roles in manufacturing environments developing efficient, safe, and quality effective operations. Employed analytical techniques to assess productivity and identified opportunities to improve systems and processes. Created work cell teams to empower employees to succeed.

Customer Focused – Worked directly with customers and 3rd party sites to resolve problems, increase satisfaction, reduce complaints, and increase efficiencies between the customer and producing organizations.

Strong communication and interpersonal skills – Skilled in building effective teams to maximize results and relate back to senior leadership. I believe a businesses strongest asset is its people and we as managers need to make it our job to empower our employees to succeed. My diverse background experiences have helped me develop strong communication skills, problem solving skills, financial management and customer service skills.

Certificates of Achievement

Six Sigma Certified (Greenbelt) – G.E. Transportation (2014)

LDC (Leadership Development Course) – G.E. Transportation (2014)

BUILDING ESSENTIAL LEADERSHIP SKILLS (BELS) - G.E Transportation (2013)

EFFECTIVE COACHING SKILLS – G.E. Transportation (2013)

HIRING THE RIGHT PEOPLE – G.E. Transportation (2013)

Personnel Relations Leadership (PRL) – G.E. Transportation (2010)

DFT Certified Supervisor 11/15/2007 - Weather Shield MFG, Inc., Medford, WI

Six Sigma Certified (Greenbelt) 2/4/2007 – Kansas City, KS

Global 8-D Problem-Solving & Root Cause Analysis, Corrective Actions, and Countermeasures – Metcalf Training Group, Michigan 2005

Q1 Quality Program – Ford Manufacturing, Clay Como, MO 2005

OSHA Compliance Course & OSHA Forklift Safety Program – American Safety Training, Inc. Charlotte, NC 2000.

General Industry Forklift – Train the Trainer Charlotte, NC 2000

Principles of Lean Manufacturing 101 – Mid American Manufacturing Tech. Center, Wichita, KS 2000

Employment History

GE Transportation Kansas City, MO 2015 – Present

Senior Manufacturing Projects & Initiatives Manager

GE Transportation Erie, PA & Kansas City MO 2012 – 2015

UX Cost Leader/Project Manager/Program Manager

GE Transportation Kansas City, MO 2010 - 2012

Flow Leader/Compliance Officer

Heckert Systems, Kansas City, MO 2009 – 2010

Production Manager

Weather Shield MFG, Inc., Medford, WI 2007 – 2009

Production Supervisor

SPC TelEquip, Kansas City, KS 2006 – 2007

Production Manager

Aerotek, (Visteon) Kansas City, MO 2003 – 2006

Quality Engineer/Production Supervisor

QualServ Corp. Kansas City, MO 2002 – 2003

Plant Manager

ThyssenKrupp Access, Grandview, MO 2001 – 2002

Production Manager

Great Bend Mfg., Great Bend, KS 1999 – 2001

Production Manager

Trail King, Green Pond, AL 1998 – 1999

Plant Supervisor

Lozier Inc. Omaha, NE 1988 – 1998

Production Supervisor, QA Tech, Welder, Machine Operator

U.S. Air Force, Offutt Air Force Base, Omaha, NE 1985 – 1988

Transportation Division

Education

Ashworth Community College

Business Management

Metro Community College

Accounting

West Harrison High School

General Studies

Mondamin IA, 1985

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