Developer Service
Resume:
Summary:
•*+ Years of experience in working with Salesforce CRM platform and Enterprise Data Warehouse Application as Developer & Administrator/ Business analyst using Force.com, Apex and Visual Force, other web tools, implementing software solutions.
•Proficient in dealing with the functionalities related to the Sales Cloud and Service Cloud
•Interact with Technical Leads and Business Analyst to design better strategies based on the requirements of the business.
•Involved in the configuration implementation of Salesforce.com
•Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visual force pages, Web Service to achieve complex business functionalities
•Experienced in developing reports and dashboards, maintaining documentation on processes, configuration, and controls and training the end users
•Experienced in working with the stakeholders and also interacting with the end users in deploying the new functionalities
•Experienced in troubleshooting the day- to- day administrative activities
•Excellent knowledge & working experience on Scrum Agile & Waterfall Methodology.
•Experience with Version Controlling of Code through Bit Bucket and GITHUB
•Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visual force, Force.com IDE, SOQL, SOSL
•Hands on experience on Salesforce Lightning
•Experienced in interacting with end users and also training them in day to day technical activities of the salesforce application
•Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules
•Implemented security and sharing rules at object, field and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
•In-depth implementation and domain knowledge in areas like Lead Management, Account & Contact Management, Opportunity and Pipeline Management, Forecasting, & Activity Management.
•Experience on translating business process into schema design including object creations and establishing lookup and master detail relation ships
•Working closely with Business Analysts/Product Owners in creating complex Reports and dashboards for Business
• Performed Integration of SFDC with external Web Service API's.
•Experienced in Data Integration from Traditional Applications to Salesforce Using REST/SOAP API
•Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements
•Well versed with analyzing company processes, translating business workflows into accurate Salesforce.com workflows and configuring Salesforce.com to meet business needs.
•Experience in Code Deployments from Sandbox to another Environment by Eclipse IDE and Change Set.
•Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders and report extractions to various formats. Design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers and various other components as per the client and application requirement
•Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows
•Experienced in preparation and review of unit test cases.
•Monitor functional and integration test execution on Salesforce CRM,
•Excellent communication and inter-personal skills, accustomed to work in both large and small team environments
•Experience in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes
Technical Skills:
Salesforce Technologies
Salesforce CRM,, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S-Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.
Salesforce Tools
Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Production)
Methodologies
Agile-SCRUM, Waterfall, RUP, UML, Business and Data Modeling
Testing Tools
JIRA, Silk Central
Scripting
CSS, JQuery, Java Script, AJAX, Shell scripting
ERP & CRM Systems
Salesforce.com, Manhattan DOM
Education: Bachelor of Technology, JNTUH
Master of Science in Computer Science (MSCS), NYIT
PROFESSIONAL EXPERIENCE
Project:
Client: Verizon Telematics, Atlanta GA July 2015 - Present
Role: Salesforce CRM Developer
Verizon Telematics main goal is to track the vehicles and provide the data to their fleet managers. I as a CRM developer worked on multiple projects like CPQ (Configure-Price-Quote)- Callidus Cloud which helps the customers to give the appropriate price quote, Order Automation which helps the internal users to automatically enter the order from the Salesforce opportunities by customizing the standard objects using functional customizations(Apex triggers) and also on FSA (Field Service Automation), which allows the installation companies to assign the vehicles to the installation coordinators and complete the installation services
Responsibilities:
Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
Built apex classes implementing SOQL statements within Eclipse to manage interaction with the database.
Designed Custom Objects and developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Worked on Validation Rules, Workflows and Approval Processes.
Created and Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
Used Data Loader for insert, update, and import, export of data from Salesforce.com objects.
Configured modules to handle Case & Entitlements, Quote & Pricing.
Evaluated how Lightning works for the organization and the business processes managed with Salesforce.
Built Apps with the Lightning Components using JavaScript API.
Handling Custom Events in the Lightning Component Framework.
Created and Debugged Lightning Components, building with Lightning App Builder and Visual force with the new Lightning Design System.
Worked With Controllers on Salesforce1 Lightning Components.
Resolved the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
Involved in the Implementation of QA testing Process, and involved in documentation of Test Scenarios, Test Cases, and Test Scripts for Various Applications.
Used the sandbox for testing and migrated the code to the deployment instance after testing.
Used JIRA agile tool to manage and update issues.
Environment: Saleforce.com Platform, Oracle Field Service Cloud, Lightning Framework, Scribe, JIRA, Eclipse IDE Plug-in, CPQ, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflows & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Chatter .
Client: Toys ‘R’ US, Wayne, NJ
Role: Salesforce Developer/ Business Analyst July 2014- June 2015
The main objective of the project was to replace the existing CRM application with Salesforce CRM system. This is a re-engineering project with the goal to make the whole customer relationship management easy and seamless using Salesforce.com services. As a SFDC developer, I worked on creating new Apex Classes, Triggers & providing field level/profile level securities
Responsibilities:
•Coordinated with the business to understand the business and structure and resolve the issues.
•Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Business Analyst in the organization.
• Interacted with sales team and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC).
•Used eclipse Force.com toolkit for creating Apex classes and Apex Triggers.
•Worked on lightning component and its features.
•Pre-Deployment, Deployment and Post-Deployment activities in Production.
•Responsible for achieving 90-100% Code Coverage for Apex Triggers, Apex Classes, Controller Classes by creating Test Classes.
•Assisted the Product Owner in prioritizing the User Stories, Epics, Features
•Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead
•Established a Traceability matrix to keep track of various requirements and ensuring that each requirement was developed and tested
•Performed GAP ANALYSIS between the “AS-IS” model of the legacy system and “TO-BE” model to identify the project gaps
•Worked in Administration, Configuration, implementation and support of and salesforce applications.
• As part of maintenance project prepared knowledge shared document for future reference.
•As part of enhancement worked on classes, triggers, visual force pages, Java Script.
•Collectively worked with the salesforce architects for designing the application using the salesforce portal.
•Provided security at different levels in salesforce instances.
•Faced the challenging experiences in dealing with multiple tasks and meeting the deadlines.
•Analyzing the code and making respective modification.
•Documented the every ticket resolution process for future reference.
•Interacted with the users to provide necessary access required for training purposes.
•Create complex workflows and Approval processes.
•Implemented Data segregation through Record Types and Field level security.
•Developed and maintained validation rules and custom workflow.
•Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, and dependent pick lists, and complex page layouts.
•Developed and maintained custom Reports and Dashboards.
•Tested thoroughly and deployed to production.
•Deployed code to production using change sets.
•Used ANT tool to migrate from Dev to QA.
•Coordinated with the offshore team to improve the overall process of resolving issues.
Environment: Saleforce.com platform, Apex Language, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7
Client: Wachovia Bank/Wells Fargo Sept 2012- June 2014
Role: Salesforce Application Developer/ Admin
Wachovia bank (merged with Wells Fargo) is a diversified banking; financial that provides a broad range of financial operations. The project, Retail Banking Customer Management Portal Systems (RBPS) consisted of developing a comprehensive online banking system to allow the users to effectively manage accounts. The application allowed the users to track the accounts, view statements and utilize check free electronic billing services. The redesigned system made self-service activities more user-friendly and provided simpler and swifter navigation and seamless integration of various money management functions.
Responsibilities:
•An Agile Scrum methodology was processed for daily stand up meeting with team members to know the current progress of the project and raise the issue if any.
•Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
•Worked with the user group and performed detailed analysis of business and technical requirements and implemented the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
•Designed and developed Visual force Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
•Worked with various salesforce.com objects like Accounts, Contacts, Leads, Cases, Contracts, Reports, and Dashboards.
•Worked on setting up the Service console, Adding Objects to the console and how they should display tabs on the Console.
•Adding fields to the Highlight panel in the console.
•Worked on Setting up email to case functionality and Web to case functionality.
•Enabled service console to users.
•Implemented third party CTI services for users to make calls and log call information's. Enabled CTI to the users.
•Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
•Developed many custom Reports using the Internal Report Builder according to the need of the organization.
•Packaged and deployed the code developed in the Dev Sandbox to the Stage Sandbox and the Production sandbox.
•Worked on Validation Rules, Workflows, Approval Processes, page layouts, Components
•Created many Email and Mail Merge Templates
•Involved in doing the mail merge for different standard and custom objects.
•Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application
•Interacted with core team for the development and testing of the code
Environment: Saleforce.com platform, Apex, Visual force, SOSL, SOQL, Salesforce.com Data Loader, Service Console, Workflows Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Web Services, Sandbox, Rally or CA Technologies(Agile Tool).
Client: Trilogic Software Solutions Hyderabad, India Dec 2011- August 2012
Role: Jr. Java Developer
The system facilitates the school's administrators to manage schools, build curriculums and generate reports, help teachers to prepare course syllabus and learning activities, and enable students to take assignments and study online.
Responsibilities:
•Involved in architecture, design and development of a secure, scalable, high volume transaction J2EE based education application used by school districts.
•Participate in full-life cycle development
•Business logic and data layer components were developed using EJBs and deployed in the Application Server.
•XML is used to exchange data between web browser and web server and between web server and application server.
•Configuration feature of Struts was used in the system.
•XML is used to generate HTML code in which JavaScript is embedded.
•Servlets, JSP, JNDI and other J2EE technology were used in the system.
•Also helped to maintain the lab
Environment: Java 1.4, J2EE, Spring MVC, Hibernate, JMS, JSF, HTML, CSS, JSP, JavaScript, Ajax, JUNIT, RAD, WebLogic, Linux.
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