Manager Project
Resume:
Mathew Koshy **********@*****.***
Stafford, Texas 77477
Objective:
Seeking employment with a leading corporation that will allow me to use my education and experience to further gain vital exposure necessary in a rapidly changing industry.
Education:
University of Texas at Arlington Arlington, TX
Bachelor of Business Administration in Marketing
1999 Graduate of Computer Learning Center Houston, TX
Network Engineering and Management Technical Degree
Experience:
4/2012 – 10/2016 Implementation Project Manager UniFocus Carrollton, TX
-Project management through the entire life cycle that included planning, forecasting, scheduling, budgeting, operations analysis and deliverables. Provide management consulting in a client facing environment to leading corporations world-wide, concentrating on labor management and controlling labor costs against budgeted hours. Conducting an analysis process that includes reviewing current work flow and tasks and implement change by improving current productivity and efficiency. Produce project plans for the implementation process. Manage the project across internal teams and external stakeholders. Manage milestone checklist, burndown sheets and adjustments for project hours in man-weeks for team projects. Work alongside data conversion to optimize outcomes, ensuring proper data validation processes and documentation. Implement labor management technology (SaaS) and conduct staff development through proper training and change management process. Strong problem solving, delegation and troubleshooting skills with the ability to exercise mature judgment. Worked with various systems from JIRA, Salesforce, SharePoint, Oracle, Kronos, ADP, and Ceridian.
9/2005 – 10/2010 Front Office Manager Rosewood Crescent Hotel Dallas, TX
-Overseeing daily functions and administering duties of Front Desk, PBX, Concierge, Bell Staff and Valet services. Directly responsible for managing a staff of 25-30 employees at AAA Four-Diamond hotel. Monitor all VIPs and their requests. Clientele of the hotel included professional sports teams and entertainers as well. Demonstrate an ability to lead by example. Abilities to inspire, train, and develop people for promotion. Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment. Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing policies, procedures, and productivity standards. Analyzes and makes recommendations to management, expressing loss potential in operationally understandable terms, identifying causes and suggesting remedies in a supportive manner. Ability to use strong analytical skills and also driven by a meticulous attention to detail. Proven leadership skills in maintaining established service standards. Instill a calm, organized approach in all situations. Do whatever is necessary to resolve situation to guest's satisfaction. Primary operating system is Fidelio.
9/2003 – 6/2005 Front Office Manager Hilton Garden Inn Irving, TX
-Administering daily operating functions of the hotel, overseeing and delegating employee duties, and resolving guest conflicts. Directly responsible for managing a staff of 15-18 employees. Accomplish department objectives by managing staff; planning and evaluating department activities. Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment. Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Establish strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options. Primary operating system is System 21 – On Q.
3/2000 - 5/2002 Technical Support Southwest Securities, Inc Dallas, TX
-Helpdesk, networking, and troubleshooting. Primarily administering security software and resolving IP address conflicts. Experience with NT 4.0 and Windows 2000 and CSS software. Good organizational skills and responsible for training and supervising other employees.
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