Quality Manager
Resume:
R I C H A R D A. H A Y N E S
*** ******* *****, **********, ******* 36066
*****************@*****.***
S U M M A R Y O F Q U A L I F I C A T I O N S
A dedicated professional Quality Control Manager and Production Supervisor, with numerous years of leadership abilities. I met and exceeded goals, ensuring quality and efficiency standards were met. As a Production Supervisor and Quality Manager, at USA Industries, I was instrumental in reducing field warranty costs by 70 percent. This was a continuous savings of 2 million dollars annually. At Hyundai, as a Quality Manager. I lead the Quality Team, responsible for improving our paint finish quality. By continuous communication and feedback to Production Management, my team effectively stopped all poor-quality units, from shipping. I ensured production and manufacturing lines performed efficiently. I facilitated communications between Quality Management and Production Management. Any Cell, Machine or Line that stalls for any reason, I immediately investigated and resolved the issue. I escalated all issues needing maintenance or Tool & Die. I create trend analysis for down time and communicated this information to all management, via, email, text or verbal.
This experience includes:
Excellent communication and organizational skills
Facilitated proactive solutions by collection and analyzing quality data
Ensured employer’s product met acceptable quality standards
Used reports to communicate quality issues, via email and continuous communication with production teams
Devised procedures to inspect and report quality control issues
Monitored all operations that effect quality
Supervised and guided team members, technicians and staff
Five years’ experience with Kronos Payroll Software, Micro Soft Word, Excel, GQMS, SAP, Q Performance, and all Quality Department software
P R O F E S S I O N A L E X P E R I E N C E
QUALITY CONTROL MANAGER April 2004 – February 2017
Hyundai Motor Manufacturing of Alabama, Montgomery, Alabama
Group Leader in General Assembly for six months, then transferred to Body Shop as a Line Supervisor for four and half years
Solicited external sub-contractors to provide prints from Korea. High regards were given on persistence and acquisition of prints
Supervised team members to ensure quality was met, per company standards
Ensured product met quality and efficiently standards set by company policies
Instructed, directed, and evaluated employees
Developed, inspected, and implemented policies and procedures to quality control review
Operated company’s software programs to report quality issues
Engineered systems to improve the manufacturing process to ensure higher quality product
Reported all issues to Production Management to ensure immediate action before product shipped
Halted production lines if quality issues were extensive
P R O F F E S S I O N A L E X P E R I E N C E (continued)
SHIPPING SUPERVISOR April 2001 – March 2004
Jim Bishop Cabinet, Montgomery, Alabama
Improved quality by forty percent, in a six-month period
Reorganized shipping methods, to improve the quality of orders being shipped
Supervised and lead twenty subordinates, during acquisition and loading of all orders
Improved logistic procedures and trained subordinates and superiors on innovative methods
Collaborated with warehouse, purchasing and other managers to optimize process
Ensured compliance of legal regulations and company policy
FABRICATION SUPERVISOR August 1999 – April 2001
USA Industries, Prattville, Alabama
Supervised, instructed, and enforced all team members for use of jigs for parts
Approved specifications before product was shipped
Enforced safety rules through ongoing communication and meetings
Ensured all work is carried out to quality and specification requirements and all documentation is completed on time
Ensured sufficient task analysis were completed to carry work out safely
Prevented mass production before signing off on initial parts, ensuring parts had to match jig
QUALITY INSPECTOR March 1993 – July 1999
Continental Eagle, Prattville, Alabama
Built machinery in Assembly for 2.5 years and promoted to Quality Inspector
Enhanced and made changes to the quality of product
Improved and enhanced engineering blue prints
Significantly reduced field cost and defects
Relined company policies to ISO 9001 Specifications
Used the following for the construction of cotton gin machinery: Micrometers, calipers, calculations with trigonometry, algebraic equations, bore, fixed, and length gauges, dye testing, protractor, Brinell hardness tester for metal
After being discharged from the US Marine Corps. I worked diverse July 1984 – March 1993
jobs in construction, until I was hired, at Continental Eagle.
Forward Observer July 1980 – July 1984
United States Marine Corp
Served as Regimental Representative to American Ambassador of Togo. Selection was due to outstanding performance.
Awards Earned: United States Marine Commendation Medal, Sea Duty in War Zone Ribbon, promoted three times meritoriously, Rifle Marksmanship Expert Metal; awarded on four separate occasions.
Honorable Discharge Received
E D U C A T I O N
Auburn University, Full time student for three years. Studied Mechanical Engineering, 114 hours accumulated
Lackland High School, San Antonio, Texas, graduated.
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