Customer Service Medical Assistant

Cynthia E. Askew *** Watt Rogers Rd

Email: ********@*****.*** Pelzer, SC 29669

Home Phone: 864-***-**** Cell: 864-***-****

Attn: Hiring Manager

Re: Available opportunities

Dear Prospective Employer,

I would like to thank you for taking time out of your busy day to review my qualifications for any open positions that align themselves with my skill set. I would have to categorize myself as a “true” knowledge seeker as I have a thirst and an aptitude for learning new things. I have a strong work ethic, a great attitude with an outgoing and pleasing personality. I can make the most out of any situation and believe that I would be a strong candidate for any opportunities you might have available. Employing someone who is always willing to put in extra effort can make all the difference in the world.

I am a very motivated professional who posses’ a broad, but well rounded set of skills that would benefit any company. I have experience and qualifications in Healthcare (CMA, certification currently expired), administrative duties, customer service, purchasing/procurement as well as Marketing. I would welcome the opportunity to meet with you to discuss how my experience, qualifications and desire to help, could benefit your organization. I look forward to speaking with you.

Sincerely,

Cynthia Askew

Cynthia E. Askew

113 Watt Rogers Rd

Pelzer, SC 29669

864-***-**** (Home) or 864-***-**** (Cell)

Email: ********@*****.***

Special interest and talents:

*Singing

*Horseback riding

*Crafting

*Animal & Equine rescue

*Youth ministry

Favorite quote:

Every person with whom I interact today will be affected to some degree by me. I may be able to persuade them, however slightly or significantly, to be kinder, happier, and more serene. And if I happen to succeed in tipping the scales in the right direction, then I have made a positive difference in the world.

-Frederick Douglas

Objective:

Savvy results-oriented candidate is wishing to secure a position in a reputable professional office, which promotes and strives to achieve a caring and compassionate team atmosphere; where continued development and enhancement of my current and future abilities and skills can be utilized and expanded for future growth.

Skills:

Excellent written, organization and verbal communication skills, attention to detail as well as a commitment for team and organizational success.

Strong work ethic along with interpersonal and analytical talents.

Natural ability to teach and lead peers to achieve maximum performance.

Natural ability to prioritize multiple projects on tight deadlines.

Proficient computer skills in Microsoft word applications (word, excel, PowerPoint and Outlook).

Proficient in all office machinery, i.e., computers, fax machines, copiers, 10-key calculator.

Proficient in EMR, having worked with Compusystems, Allscripts, Medi-span, Cerner and Powerworks.

Basic knowledge of ICD-9 and ICD-10 coding procedures.

CPR, AED and BLS certified

Working knowledge of MRP and ERP systems.

Professional Experience:

*Purchasing/Procurement, Buyer/Planner, Senior Asset Manager (pg 3)

*Supervisor/Team Lead (pg 1)

*CMA (Certified Medical Assistant – certification currently expired) (pg 1&2)

*Call Center Specialist (pg 2)

*Marketing Programs Specialist (pg 3)

*Receptionist, admin/clerical (pg 1&2, CMA)

*Automotive warranty administrator (pg 3)

*Customer Service Manager (10+ yrs)

Employment History:

Supervisor/Team Lead, Medicare claims processing for Aetna Advantage Program

Concentrix Corporation, Greenville, SC November, 2015 to April, 2016

Responsible for 27 processors and daily assignment of claims

Supervised the submission, adjustment and resubmission of claims

Oversaw claims processing and payments to third-party providers

Monitor charges and verified correct payment of claims

Assisted processors in procedures of adjusting and resubmitting adjudicated claims, following current healthcare industry regulations and policies

Effectively administered 1:1 coaching’s necessary for strengthening and honing of the claims process

Effectively created and maintained a “Team” atmosphere among processors for steady growth in weekly production numbers despite challenges

Certified Medical Assistant

Easley Internal Medicine, Easley, SC August, 2014 to September, 2015

Responsible for daily intake of patients, documentation of vital signs and verifying pt history in patient’s electronic chart.

Page 2

Proficient in daily performance of venipuncture and finger sticks for testing.

Assisted physician during procedures, performed CLEA waived ambulatory tests and prepared specimens for laboratory testing.

Proficient in the administration of EKG testing during office visits if instructed by physician.

Distributed adult medication, including drawing and administration of injections or via samples, and effectively recorded in patient’s electronic chart.

Demonstrated ability to work in a high patient volume setting.

Effectively managed patient referrals and authorizations.

Cross trained with front office staff to answer phone lines, check in patients, make appointments and accept payment’s

Certified Medical Assistant

Anmed Neurology Consultants, Anderson, SC April, 2013 to December, 2013

Responsible for daily intake of patients, documentation of vital signs and verifying pt history in patients electronic or paper chart.

Assisted all nursing staff with managing the flow of patients and material required for patient care in a high patient volume area.

Distributed adult medication (via samples) including the drawing and administration of injections.

Effectively demonstrated the ability, under direct physician supervision, the preparing of Botox injections for patient administration.

Cross trained with front office staff to answer phone lines, check in patients, make appointments and accept payments.

Certified Medical Assistant

Cornerstone Family Medicine, Anderson, SC November, 2011 to February, 2013

Responsible for daily intake of patients, documentation of vital signs and verifying pt history in patient’s electronic chart.

Proficient in daily performance of venipuncture and finger sticks for testing.

Assisted physician during procedures, performed CLEA waived ambulatory tests and prepared specimens for laboratory testing.

Proficient in the administration of EKG testing during office visits if instructed by physician.

Distributed adult medication, including drawing and administration of injections or via samples, and effectively recorded in patient’s electronic chart.

Demonstrated ability to work in a high patient volume setting.

Effectively managed patient referrals and authorizations.

Call Center Specialist

UMG, Greenville Hospital System, Greenville, SC December, 2009 to March, 2011

Knowledgeable and proficient in all operator positions: Switchboard, code related calls, Physician answering services and hospital patient information.

Processed calls efficiently and timely, as the next call could be a life-threatening situation which must be handled the same as a 911 dispatcher would respond.

Ability to work in any operator position and move from job to job as deemed necessary.

All calls answered with a friendly, knowledgeable and professional greeting.

Page 3

Marketing Programs Specialist

Synnex Corporation Greenville, SC August, 2005 to March, 2009

Lead marketing specialist for HP storage and supplies lines with a managed budget of over $4 million fiscally.

Implemented, managed and executed, all marketing activities and responsible for reporting ROI, supplied proof of performance and reconciled all billable activities through Synnex.

Presented monthly and quarterly reviews of business standings and upcoming planning strategies.

Created and launched new marketing programs for dedicated lines as well as combined Hewlett Packard complimentary products.

Built and managed all proposals and plans against accrued and incremental funding.

Traveled to trade shows, reseller events, trainings and promotions as lead representative for assigned lines.

Automotive Warranty Administrator

Acura & Infiniti Dealership, Greenville, SC March, 2004 to August, 2005

Daily preparation and submission of automotive warranty claims for both Acura and Infiniti dealerships.

Matched technician diagnosis for coding on the infinity warranty system.

Processed weekly reconciliation of outstanding payments against filed claims.

Processed weekly defective parts return to manufacturer.

Cross trained to back up cashier/receptionist and parts counter when needed.

Purchasing/Procurement, Buyer/Planner, Supply chain management

Gates/Arrow Distributing, Greenville, SC June 1993, to May, 2002

Procured materials from approved suppliers that support organizational goals.

Analyzed, forecasted and managed demand of product based on sales orders, historical purchase patterns and customer and sales team input (ERP/MRP applications).

Collaborate with sales, operations, and product management to validate customer demands.

Managed product information by “SKU” including up to date description, retail, channel and reseller costs.

Daily monitoring of inventory levels as well as product shipment schedules to ensure on time shipment and delivery of product.

Assisted in price management and terms and delivery to accomplish best price.

Utilized sound purchasing procedures in a professional manner to achieve organization goals.

Acted as a semi-technical liaison between sales and their end customer for product questions, updates etc.

Education:

Southern Wesleyan University

Greenville campus, Greenville, SC May 2002, to December, 2004

Associates Degree in Business Administration with concentrations in Marketing (Degree Achieved).

Southern Wesleyan University

Greenville campus, Greenville, SC December 2004, to June, 2006

Bachelors Degree in Business Administration (BSBA) course completed, degree not obtained due to a 14 credit shortfall at the end of the program. (Degree not obtained).

Page 4

Greenville Technical College (Buck Mickel Center) Medical Assisting

Greenville campus, Greenville, SC January 2010, to December, 2010

Medical Assisting Program – B0A873, course completed.

AAMA/CMA certified (certification ID# 2434284, expires 5/2016)

Greenville Technical College (Buck Mickel Center) Medical Terminology

Greenville campus, Greenville, SC June 2009, to July, 2009

Introduction to Medical Terminology – B0A605, course completed certificate achieved.

Other Experience: 17 combined years in Distribution

Company Longevity – one company, many names

1989 – 1993 Gates/FA, purchased by Arrow Electronics of New York

1993 – 2002 Gates/Arrow, purchased by Synnex Corp

2005 – 2009 Synnex Corp

References

References are available on request.

Contact this candidate