Customer Service Manager

Amy S. Ref

**** ******** **** **** #*** Raleigh, North Carolina 27609

Phone: 480-***-**** Email: *********@*****.***

Professional Summary

As an experienced customer relations professional, organizational manager, business and marketing professional, I am passionate about utilizing my talents to be a part of a successful team and organization.

Experience

The S. Development Company, Paradise Valley AZ 3/2007-3/2017

As a personal executive assistant to the owner and president of this property development company, my primary responsibilities are managing multiple luxury real estate and commercial properties. This includes planning of special events at each property, marketing the properties for exclusive events, successful execution of project management.

In addition, I maintain all of the day-to-day business operations, financial responsibilities including analyzing budget expenses, reconciling monthly financial reports, analyze and prepare year end reports for annual taxes, p&l statements, change in balance sheets, account receivables/payables, maintain an annual directory for all vendors, client relationships, organize monthly, quarterly meetings with any necessary follow up and assuring that the clients needs are met with exceptional customer service quality.

Fendi / Saks Fifth Avenue, Scottsdale AZ 10/2005-3/2007

As the Assistant Manager, I helped execute the opening of the store while marketing the brand to the local community. I worked closely with area vendors to help promote our merchandise and build business partnerships. In addition, my leadership, customer relations and marketing experience exceeded corporate expectations.

Room and Board, Denver CO 9/1995 –11/1998

As the Manager of Sales, I supervised a staff of 30 where we worked in a team environment assuring the expectations of the stores one hundred million dollar sales. My responsibilities included motivating my team through professional training and a positive work environment along with providing analytical reports, setting store expectations and making sure each staff member was successful in their position meeting individually set benchmarks.

Adrienne Vittadini, Beverly Hills CA / San Francisco CA 7/1988 – 9/1995

I joined the Adrienne Vittadini team as a sales associate and quickly made my mark there by being the number one sales associate throughout the corporation of 25 store locations. I was promoted to Assistant Manager in Beverly Hills and then promoted 2 years later as the Store Manager at the location in San Francisco.

Education

University of Arizona, Tucson AZ 8/1984-5/1988

Bachelor of Arts and Science, 1988

Skills

Exceptional interpersonal communication

Outstanding customer service standards

Strong marketing, managerial and business skill set

Excellent client development and relations builder

Professional driven in organizational management, problem solving and resolution

Hobbies/Interests

Cooking, Reading, Travel and Wellness

Professional References Available Upon Request

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