Expert Customer Service Advocate
Resume:
CHRISTINE O. PUCOT
About Me
Date of Birth September 9,1978
Age 39
Phone 094*-***-****
Email **.*****@*****.***
Address Greenview Village, Block 1, Lot 2, Yati, Liloan, Cebu 6002 Employment
2014 to 2017
Technical Claims Officer (SME and Assistant Team Leader) ● Operational Excellence (QA) Analyst
● Claims Support Officer
QBE- GSSC
2010 to 2014
Chat Support Representative ● Floor Support ● Quality Evaluator CONVERGYS CORPORATION
2009 to 2010
Submissions Representative
XLIBRIS CORPORATION
2006 to 2009
Customer Service Representative ● Assistant Team Leader AEGIS PEOPLESUPPORT PHILS, INC
2003 to 2006
Technical Support Service Representative
SYKES ASIA PHILIPPINES
Trainings
Team Leader Coaching Boot camp
December 1,2012 ● Quest Hotel, Cebu City
Employee Advanced Development Program ● Team Lead Trainee September,2013 to December, 2013 ● TGU Building, IT Park Skills
Professional
MS Office ; MS Excel; Macros
Quality reporting databases
Calibration Process
Coaching Process
Training
Workforce Management
Personal
Communication
Team Player
Organization
Efficiency
Willingness to Learn
Education
2009
Bases des Artes Culinaires
MOST INSTITUTE
Bachelor of Science in Chemical Engineering
UNIVERSITY OF SAN CARLOS – TECHNOLOGICAL CENTER
Reference
Nina Angeli Rigodon
SERVICE MANAGER ● QBE-GSSC
Cornelio Jaca Jr.
CLAIMS OFFICER ● QBE-GSSC
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