Human Resources Assistant

PROFESSIONAL SUMMARY

Experienced professional with a background in managing a broad range of HR functions including payroll, personnel file compliance, and employee onboarding and training for small and medium companies. My customer-service approach at identifying issues and problem resolution has earned my peers respect. Able to successfully adapt skills and knowledge to apply across various disciplines. Extremely flexible working independently and as part of a collaborative team environments. MBA in Human Resources Management conferred in 2010.

SELECTED HIGHLIGHTS

Ensured company compliance with Federal and State laws (FMLA, CFRA, PDL, and PFL).

Conceptualized, defined, and developed a successful carpool program adopted by more than 55% of employees as part of our employee program development. It resulted in reduced excess tardiness to the best level in five years.

Built a tool for all of the Customer Service Representatives to use to provide more accurate and faster premium quotes to customers, thereby automating calculations and improving average call duration for all CSRs.

As part of performance management, created and developed a data collection system to track sales and all sales related data for the CFO to manage his sales force.

Demonstrated excellent organizational skills, strong attention to detail, and absolute confidentiality.

PROFESSIONAL EXPERIENCE

Kemper 04/2016 - Present

CUSTOMER SERVICE REPRESENTATIVE

As a representative in the Policy Servicing and Underwriting department, provides information and resolves issues for brokers and insured customers. Processes new business applications, policy amendments, cancellations, and creates an Excel sheet to calculate policy premiums for term conversions efficiently.

Macy’s Inc. Rancho Cucamonga, CA 09/2011 - 04/2016

SALES ASSOCIATE

Created and maintained a strong customer focused service by connecting with customers to drive sales and business, and earned star selling recognition by capturing the highest points (97) year-to-end in the department.

Platinum Group of Companies, Chatsworth, CA 02/2011 - 07/2011

HUMAN RESOURCES INTERN

Processed daily audits on a proprietary Human Resource Information System (HRIS), time and attendance system (TimeClock Plus).

Responded effectively to staff's Human Resources inquiries via telephone, email, and in person, and escalated others beyond my authority to management.

Processed applicants' background checks by contacting their references via telephone and/or email.

Assisted the Human Resource Manager in various training and seminars.

Eliminated payroll upload errors to ADP by correcting time card exceptions in TimeClock Plus.

Improved level of compliance of personnel records to meet Federal, State, and industry requirements.

Prepared new-hire packets, and assisted with new-hire, benefits, and sexual harassment orientation.

Reviewed medical and vision enrollment forms for accuracy, reconciled accounts, and submitted billing for payment.

Allegis Group, Hanover, MD 07/2006 - 04/2008

Solectron Remarketing, Westlake Village, CA (contract)

OFFICE MANAGER

Served as a liaison between corporate Human Resources Manager and the division’s staff especially on leaves.

Conducted safety and disaster training to the division’s staff under the direction of the corporate Human Resources Manager.

Managed a collections team of 3 and reduced A/R by 95% over a period of 5 months.

.

First Core Group d.b.a. Keller Williams Realty – Glendale, CA 12/2003 - 02/2006

MARKET CENTER ADMIN/OFFICE MANAGER

Administered biweekly employee compensation, PTO, sick-time, and document control.

Conducted recruiting and training, and monitored performance review process to ensure completion.

Improved operations through orientations, seminars, and training classes on office policies and procedures.

Waleed Doany M.D., Inc. – Glendale, CA 08/2001 - 11/2003

OFFICE MANAGER

Managed semi-monthly payroll, PTO, sick time, garnishments, and health care program.

Administered Workers’ Compensation, UI, SDA, FMLA, and PFL.

Created standard operating procedures and the Employee Handbook.

EDUCATION

Keller Graduate School of Management of Devry University – Pomona, CA 08/2008 - 02/2010

Master of Business Administration / HR Management concentration and graduated with honors with GPA 3.92/4.00.

Elected Team Leader for the senior project that developed a business plan proposal.

Contact this candidate