Customer Service Representative

Douglas Dodson

Richmond, VA US

Phone: +1-804-***-****

Cell:

********@*****.***

Employment History

Customer Service Representative

Framme Law Firm

June, 2017 Present (4 months)

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication ``scripts'' when handling different topics

Identify customers' needs, clarify information, research every issue and

provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a

comprehensible way

Frequently attend educational seminars to improve knowledge and

performance level

Meet personal/team qualitative and quantitative targets

Front Desk Agent

Homewood Suites By Hilton

November, 2016 June, 2017 (7 months)

assists in daily Front Office operations and works with customers and Guests

to serve their needs and provide an excellent customer service experience.

Logistics

Target

October, 2015 February, 2017 (1 year 4 months)

Deliver a great-looking, fully-stocked sales floor

Offer a fast, fun and friendly guest experience

Maintain a clean, clutter-free work area

Quickly respond to all team member requests

Lift 40 pounds repetitively and assist with heavy merchandise lifts

Move merchandise safely using the proper equipment

Use technology to read instructions and enter information

Work independently

Drive sales by quickly and accurately placing items on store shelves

Use excellent planning, organizational and numerical skills.

Fuel Service Associate

Martins

February, 2013 October, 2015 (2 years 8 months)

Responsibilities

Run and manage fuel Center

Accomplishments

Maintained perfect scores during audits

Skills Used

Excellent Customer Service, Reliability

Cashier

walmart

October, 2012 January, 2013 (3 months)

receiving and disbursing money, processing credit and debit card payments,

and validating checks, checking age required purchases and restocking

shelves when needed

Customer Service Representative

Mens Wearhouse

February, 2012 September, 2012 (7 months)

answer questions about products, services, and policy and generally carry the responsibility of resolving any problems with merchandise

Inquiries may range from prices and available products to shipping and return

answering the telephone and using cash registers, Education

(title not available)

Monacan high school

January, 2009 January, 2011 (2 years)

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