Customer Service Representative
Resume:
Jeannette Beideman
Philadelphia, PA 19134
Phone: 267-***-****
E-Mail: *********.**@*****.***
Professional Summary
Energetic with strong time management skills who thrives in a fast-paced, dynamic environment.
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts.
Customer-oriented successful at troubleshooting and handling customer support issues in a timely manner. Customer-oriented
Skills
Multi-line phone operation proficiency
Adheres to customer service procedures
Strong problem solving aptitude
Extensive history with predictive dialers
Exceptional workflow management
Exceptional workflow management
Skilled in call center operations
Talented client relations manager
Extensive history with predictive dialers
Completed telephone training seminar
Customer service award
Committed to maintaining data integrity
Work History
June 2012 to February 2015
Uhaul Phoenix Az
customer service /sales
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
April 2004 to June 2011
SandD marketing Philadelphia Pa
Supervisor customer service/sales
Managed call center from initial start-up to full operational status.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Met or exceeded service and quality standards every review period.
Developed all process controls and metrics for daily management of the Call Center.
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 15 calls in queue per minute.
Defused volatile customer situations calmly and courteously.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Initiated operations improvements to improve overall call center productivity.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Managed call center from initial start-up to full operational status.
Developed all process controls and metrics for daily management of the Call Center.
Met or exceeded service and quality standards every review period.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Managed call center from initial start-up to full operational status.
Education
1991 Saint Micheal High School 2nd and Jefferson Streets,
High School Diploma
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