Customer Service Representative
Resume:
MICHELLE M. BATES
*** ****** ****, ******* ** ***21
915-***-**** **********@*****.***
SSN: ***-**-****
ANNOUNCEMENT NUMBER:
JOB TITLE AND GRADE:
U.S. Citizen: Yes
Veteran’s Preference: N/A
PROFESSIONAL WORK EXPERIENCE
Cumberland County Schools
E.E. Smith High School 01/2016- 9/2017
1800 Seabrook Hours/week- 40
Fayetteville, NC 28301 Supervisor: Melody Chalmers
Telephone: 910-***-****
Duties and Responsibilities
RESEARCH/EXPLICATE PROCEDURES: Responsible for performing clerical and administrative duties in an office setting. Assists executive assistants and secretaries by sorting mail, filing, answering phones, greeting clients, scheduling meetings, and restocking supplies. Answer phones and greet clients warmly. Assist in filing duties. Perform basic bookkeeping duties. Reroute calls to appropriate people. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. Retrieve files for personnel. Take and deliver messages. Sort and distribute incoming mail. Med Clerk... administer medications to students.
Key Accomplishments:
BILINGUAL… SPEAK, READ, WRITE SPANISH
Medical Clerk – Asthma, Diabetes, and Medication Trained
Dispatch Transportation Manager 03/2014-11/2016
Rudolph Honda Hours/week: 40 +
5655 South Desert Boulevard Salary: 13.00 hour
El Paso, TX 79932 Supervisor: Ruben Alvarado
Telephone: 915-***-****
Ok to Contact
Duties and Responsibilities
SUPERVISE/LEAD/PERFORM LOGISTICAL SUPPORT: Dispatch parts drivers for deliveries and pick-ups. Dispatch shuttle drivers with customer drop-offs and pick-ups. Monitor and manage emails, and all inbound/outbound calls (80-100 daily) from customers, drivers, and supervisors. Schedule and dispatch workers, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones. Arrange for necessary repairs in order to restore service and schedules. Relay work orders, messages, and information to or from work crews, supervisors, using telephones or two-way radios. Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment. Prepare daily work and run schedules. Receive or prepare work orders and requests. Booker… close out service tickets using ERA IGNITE SOFTWARE.
PLANNING/COORDINATING/EVALUATING/COMPUTER-INTERACTIONS/DECISION MAKING/COMMUNICATION/ TIME MANAGEMENT/CRITICAL THINKING/
REPORTING/BUDGETING: Compile daily and monthly reports tracking hours worked, gas mileage, and attendance for 10 drivers.
Key Accomplishments
•Achieved 100% compliance during monthly audits of supply requisitions purchases.
•DEVELOPED, CREATED dispatch system
•BILINGUAL- SPEAK,WRITE AND READ SPANISH
Customer Service Representative/Commercial Driver 07/2011-12/2013
AutoZone Hours/week: 30-40
9500 Main Street Salary: 10.00 hour
Anthony, TX 79821 Supervisor: Rudy Villegas
Telephone: 915-***-****
Ok to Contact
Duties and Responsibilities
PLANNING/COORDINATING/EVALUATING: Deliver parts to commercial accounts. Sell and recommend parts to fit customers’ needs. Generate daily sales report while managing account status, collections, and balances. Maintained an accurate and complete checking account register and reconciles the account monthly to the bank statement and the monthly financial reports
Key Accomplishments
•Opened various new commercial accounts
•100 % success rate on customer service
Teacher Assistant/Paraprofessional 08/2006-08/2011
Anthony Independent School District Hours/week: 40
600 Sixth Street Salary: 14.00 hour
Anthony, TX 79821 Supervisor: Melissa Bautista
Telephone: 915-***-****
Ok to Contact
Duties and Responsibilities
•RESEARCH/EXPLICATE PROCEDURES: Assisted teacher in classroom lessons, activities, and communicated instructions to students. Supervised school grounds including classrooms and recess. Managed purchase orders for supplies and field trips. Support school’s SPECIAL EDUCATION and inclusion classrooms; modify students’ IEP to help students meet goals. Assisting teachers in their teaching duties and other general responsibilities such as organizing teaching manuals, providing instructional support in media centers, rendering reinforcement activities, etc. Overseeing independent/guided practices and following up drills and prescribed activities to ascertain the application of concepts and skills as headed by the instructors. Preparing the class before the commencement of lectures – patterning, exemplifying, and implementing standardized social and classroom conduct; preparing presentations and projects; exhibiting visual displays and demonstrations; documenting and retrieving system data; photostating/replicating teaching manuals; assisting in cleanup and food routines; etc. Exercising crisis management methodologies and stratagems such as the Nonviolent Crisis Intervention (NCI) to determine hostile behaviors leading to conflicts and ensure safety of the people around. Examining and scoring test papers or class assignments and distributing the results. Performing clerical tasks such as maintaining student attendance records, filing student information and progress reports, collecting fees, making appointments, drafting school letters, creating newsletters and articles, etc. Helping the teachers in counseling parents on the requirements and development of their children. Recognizing the children with learning disabilities and pointing them out to the teachers. Helping the teachers and students in executing extracurricular activities and school functions. Aiding the teachers in rendering additional attention to special needs students. Ensuring proper care and upkeep of educational materials, equipment, and supplies.
Key Accomplishments
•Paraprofessional certificate for states of Texas and New Mexico /NO CHILD LEFT BEHIND
• 48 + college credits
•Elementary and Secondary Levels Experience and skills in instructional role, use of technology (computers, smart boards, projectors) and interpersonal communications
•BILINGUAL… SPEAK, READ, WRITE SPANISH
•SPECIAL EDUCATION- autism, down syndrome, visually impaired
Store Manager 03/2004-08/2006
Exxon Travel Centers – Southwest Kings Inc. Hours/week: 40
2125 Antonio Salary: 13.50 hour
Anthony, TX 79821 Supervisor: Philip Frederick
Telephone:
No longer in business
Duties and Responsibilities
CUSTOMER SERVICE/MANAGE/SUPERVISE: Created 24/7 schedule for 10 employees. Conducted daily and monthly reports, supervised hiring and termination of employees and budgeted payments to vendors and deposits/withdrawals. Maintained an accurate and complete checking account register and reconciles the account monthly to the bank statement and the monthly financial reports.
Key Accomplishments
•Maintain a 40-50% gross off of products.
Owner – Licensed Home Medical Biller 01/2004-08/2006
First Class Billing Hours/week: 20-30
621 1st Salary: 10.00 hour
Anthony, TX 88021 Supervisor: Self
Telephone:
Ok to Contact
Duties and Responsibilities
MEDICAL BILLING/REPORTING/EVALUATING: Billed patients’ accounts to Medicare/Medicaid. Reviewed and audited patients’ medical charts to ensure complete and accurate. Maintained an accurate and complete checking account register and reconciles the account monthly to the bank statement and the monthly financial reports
Key Accomplishments
•Develop program…
Billing/Medical Records 08/2003-11/2003
DJ Healthcare Services, Inc. Hours/week: 40
6633 North Mesa Suite 315 Salary: 11.00 hour
El Paso, TX 79912 Supervisor: Joanne Barraza
Telephone: 915-***-****
No longer in business
Duties and Responsibilities
PLANNING/COORDINATING/EVALUATING:
Bill out services to Medicaid, Medicare, insurance company and or self-pay accounts. MEDICAL BILLING/REPORTING/EVALUATING: Billed patients’ accounts to Medicare/Medicaid. Reviewed and audited patients’ medical charts to ensure complete and accurate.
Key Accomplishments
•Develop program…
•80-85% paid accounts
Front Desk/Receptionist 04/2003-08/2003
Sime Chiropractic Hours/week: 40
255 Shadow Mountain Salary: 10.00 hour
El Paso, TX 79912 Supervisor: Dr. David Sime
Telephone: 915-***-****
Ok to Contact
Duties and Responsibilities
PLANNING/COORDINATING/EVALUATING:
•Schedule patients for appointments for 3 Dr.s
•Recall for missed appointments
•Make financial arrangements for payment of services
•Answer and direct calls
•Place and assure the patients into rooms for treatment
•Daily reports of money collected, patients seen for the day
SUPERVISE/LEAD/PERFORM LOGISTICAL SUPPORT:
Key Accomplishments
•Develop program…
Customer Service Representative/Sales 03/1999-04/2003
SBC Communications Hours/week: 40+
Texas Street Salary: 18.00 hour
El Paso, TX 79902 Supervisor: Christy Brewer
Telephone:
Ok to Contact
Duties and Responsibilities
SUPERVISE/LEAD/PERFORM LOGISTICAL SUPPORT:
CUSTOMER SERVICE/COMMUNICATION/ SALES
Key Accomplishments
•Met monthly/ daily sales quote
•Customer service 100%
EDUCATION
University of Phoenix, Santa Teresa, NM
Graduated: January 2008
Degree:
Major: Education/ Business Management
Number of semester/credit/quarter hours: 20
GPA: 2.8
Health Care Financing Administration (HCFA)
National Provider Education Training Program
Graduated: March 2004
Certificate
Number of semester/credit/quarter hours: 32 hrs online
GPA: 3.
El Paso Community College, El Paso, TX
Graduated: January 1996
Degree:
Major: Business Management/Child Development
Number of semester/credit/quarter hours: 36
GPA: 2.5-3.1
Anthony Junior/Senior High School, Anthony, TX
Graduated: May 1994
High School Diploma
ADDITIONAL INFORMATION
Job-related skills (e.g., other languages, computer software/hardware, tools, machinery, typing speed, etc.):
SOFTWARE: Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook, and Internet Explorer), Smartboards
TYPING: 20-30 words a minute
Job-related certificates and licenses:
Texas Educator Certificate -Educational Aide III 10/2012-9/2018
State of New Mexico- Level 3 Pre-K Educational Assistant License 7/2013-6/2022
State of New Mexico- One Initial License K-12 Substitute Teacher License 7/2013-6/2016
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