Operations Manager
Resume:
Camelia Easmin
Los Angeles, CA 90020
*******.******@*****.***
OBJECTIVE
Seeking a challenging position by utilizing skills in problem solving, multi-tasking, and communication to contribute to the company’s growth.
EDUCATION
Associates Degree- Business Finance Jan. 2015- Present
Los Angeles City College
Los Angeles, California
EMPLOYMENT HISTORY
Operations Risk Manager, Assistant Vice President
MUFG Union Bank, N.A. May 2017 – Present
Lead multiple teams on various projects
Closely Managing a team of 5 individuals to ensure their own and overall team success
Audit and monitor spreadsheets developed in order to track progress
Generate new reports to track work flow
Presenting data, reports, and feedback to upper management
Generating new forms that provide for more efficiency and ease of process
Consistent follow up and monitoring of officers ensuring the job/requests are completed successfully
Working with all levels of upper management daily to improve general processes
Work independently and within a team environment to ensure effective operations by performing middle office operations functions
Identify Centralized Functions and Enhance Workflow Efficiency: Continuously evaluate, absorb and improve, where needed, middle office functions and processes that should be centralized; create procedures and implement workflow designs that improve efficiency and mitigate risk for new and existing middle office operational processes.
Risk Management and Internal Controls: Partner in the creation and enhancement of middle office operational internal controls; fulfill informational requests for first line risk management testing, compliance, internal audit and regulatory examination. Partner in the creation and enhancement of middle office operational internal controls; fulfill informational requests for first line risk management testing, compliance, internal audit and regulatory examination. Proactively anticipate, identify, and bring to a resolution complex risk issues. Escalate to management as needed.
Present to Staff, Management & Committee: Develop presentations; lead and participate in training on new procedures and controls; participate in the development of new forms; generate reports for management and or committee presentation. Assist with mentoring and training new staff.
Senior Financial Intelligence Analyst
City National Bank June 2015 – May 2017
Monitor KYC, OFAC, cross-border wire transfers, and currency activity, etc.
Analyze and report on trends to Senior Management.
Ability to work in a high productive and deadline oriented environment. Strong knowledge of operational functions, policies and procedures.
Promptly escalate critical or reputational risk matters
Focus on execution to ensure that organization’s operational and strategic objectives are met on relevant projects and are in compliance.
Conduct quality assurance reviews of case files, tracking logs and various AML processes.
Obtain the appropriate collection and examination of financial statements and documents to assist in identifying unusual transaction patterns.
Analytical skills, use of good judgment, attention to detail, internet savvy.
Conduct research over available Bank systems, the internet and databases consistent with the resolution of investigations.
Branch Manager
US Bank July 2014 – June 2015
Interview and hire new employees
Ability to sell bank products, process transactions, and solve customer service issues.
Thorough knowledge of all retail products and services.
Well-developed selling, cross-selling and referral skills.
Effective interpersonal/customer service skills.
Ability to analyze customer credit data and other related financial information.
Strong mathematical, problem-solving and negotiation skills.
Assistant Branch Manager
Wells Fargo Bank, N.A. May. 2011- Dec. 2013
Interview and hire new employees
Developed effective sales skills, including full financial profiling and referral selling.
Engage in local community and participated in business network events.
Consistently met and exceeded sales and service goals.
Make sure all compliance is met with all account opening.
Winner of President’s club.
Quarterly ranked in top 10 percent of incentive category.
Trained new hires on corporate-directed best practices; follow a working model to train the employees and ensure policy and procedures are understood.
SKILLS
Computer Skill- Word, Excel, Outlook, PowerPoint
Excellent verbal and written communication background
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