Customer Service Manager

Ernest Williams

*** *** ******* ***** **********, AL 35811 – 256-***-**** – ************@***.***

Objective

To gain entry-level employment with a company or institution that offers me a consistently positive atmosphere to learn and implement new technologies for the betterment of the organization.

Experience

Deli Manager

Assistant Deli Manager

Deli Clerk

Publix Supermarkets, Huntsville, AL

August 2009- Present

Responsible for overall operation of the deli department. Duties consists of hiring and training staff on proper food preparation, kitchen safety techniques and health standards. Keeping a constant count of inventory and ensuring that department supplies are available. Data entry and keeping logs using

Chain Track software through Microsoft. Ensure that all customer’s needs are met, and handle customer complaints sufficiently all while meeting Publix standards. Hold deli team accountable for keeping and maintaining premier customer service to all customers as expected by Publix standard.

Quality Inspector/Production

3PEC Vance, AL

July 2008- February 2009

Approved incoming materials for Mercedes Benz cars by confirming specifications; conducting visual and measurement tests; rejected and returned unacceptable materials. Approved in-process production by confirming specifications and communicating required adjustments to production supervisors.

Education

High School Diploma: May 2006

Cornerstone Ministries and Christian School, Inc Townsend, GA

Skills & Abilities

Managing operations in fast-paced environments, use of multi-lined phones, fax machines, and copy machine; fully competent with Microsoft Office (VISTA, Word, Excel and PowerPoint); properly operate pallet jack; operate standard pallet lift machine; CPR certified

References

References upon request

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