Krystal Cole

**** ******

Detroit, MI *****

313-***-****

ac2oxo@r.postjobfree.com

SKILLS AND ABILITIES

Highly organized, detailed oriented with strong listening skills:

** ***** ** ********** *n customer service demonstrating ability to gain complete customer satisfaction

15 of those years also included administrative and clerical functions of an office environment.

10 of those years in a call center environment.

Satisfying customers is my focus, but long term, that requires valuing & growing positive relationships with clients, co-workers, and colleagues at all organizational levels. As a team player I was acknowledged to be dedicated and focused - able to prioritize, while being flexible to multiple tasks as needed. When team objectives required individual action, I responded as a self-motivated professional, utilizing research and writing skills to complete independently my delegated tasks on time.

RECENT EMPLOYMENT HISTORY

Parts Delivery Specialist. 2015 - 2016

Oreilly Auto Parts, Centerline, MI

Provided excellent customer service. Ensured efficient and timely delivery of auto parts to local

stores for auto parts customers. Completed deliveries in company provided vehicle ensuring driver safety and following all company guidelines. Trained parts delivery drivers on route information and processing of stock transfers and trip sheets.

Customer Service Specialist 2010 - 2012

Sedgwick CMS, Southfield, MI

Processed Disability and FMLA claims for 58,000 hospital employees across the entire Southern region of the United States. Teamed with claims examiners, gathering time sensitive information from claimants, thus reducing delays in payments.

Independent Audit Representative 2009 – 2010

Kelly Services, Highland Park, MI

My workload required 50% of the work day visually verifying customers' personal and confidential documents regarding insurance coverage and the other 50% providing case information to employees via phone in a call center environment. By following company policies and procedures I was able to save 15% in insurance benefit pay outs for our client.

Customer Account Executive 2008 - 2009

Comcast, Ann Arbor, MI

I was able to build and maintain a rapport with each customer by actively listening to understand and identify the problem. In the process I asked probing questions to further isolate the issue. Implementing this plan of action on every call provided me the ability to effectively communicate and troubleshoot with my customer to resolve the problem. This technique ensured quality customer service there by retaining 80 customer accounts a day and maintaining a personal 100% weekly performance metrics.

EDUCATION

(AA) Administrative Office Professional 1995 -1997

Majored in Secretarial Science

Lewis College of Business, MI

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