Customer Service Manager

Alicia Boust

**** * **** ** *****, Fl ***** 813-***-**** ************@*****.***

Objective:

Seeking a fulltime position that will utilize my outstanding communication skills, debt collection skills, customer service skills and years of experience in person to person contact and telecommunications.

Skills & Abilities:

Customer Service and Debt Collection

•Is firm and capable of making consumers and debtors alike understand facts and their importance

•Receive calls and handle in a timely manner.

•Organized and likes to apply the same organized attitude in my work.

•Speaking clearly, calmly, and firmly.

•Understanding how to use other's tones to build trust and/or stay in control of the situation

•Maintaining a good follow up on all the clients even after having sorted out their queries.

•Self motivated

•Gets along well with coworkers

•Willing to help out colleagues and can also teach the newer employees

Education:

Alonso Senior High School 2004-2008

•High school diploma

•Member of the Future Farmers of America Club

•Member of the Theatre and Drama club

•Member of the National Junior Honors Society

•3.0 G.PA on a 4.0 G. unweighted scale

Experience

Sr Collections agent OraceFinancial Group May 2017- preasant

•Assisting in second voices and training of new hires

•Taking inbound calls/making outbound calls and assisting consumers to correct agent

•maintaining of consumer's delinquent accounts and running of agreed upon payments

Collection Specialist Global Trust Management August 2015 - May 2017

•Taking inbound calls as well as making outbound calls

•Assisting debtors pay off debts as quickly and smoothly as possible

•laws and regulations for debt collection

•supervising new agents/teaching and coaching on collection tactics

Fraud Detection Analyst Capital One August 2013 – December 2015

•Assisted customers with common questions on their accounts.

•Troubleshoot complicated technical inquiries offering comprehensive support in a timely manner.

•Critical thinking to help create customer loyalty.

•Following up on issues when appropriate.

Front end cashier Wal Mart July 11 – August 2013

•Ensure that each customer receives outstanding service by providing a friendly environment

•Maintain an awareness of all promotions and advertisements.

•Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.

Contact this candidate