Management Manager
Resume:
Ashima Sindhwani
Woodbridge, NewJersey-07095
Cell: 1-848-***-****
Email : ******.*********@*****.***
Career Summary
About 11 years of working experience in Retail and Corporate Banking with leading national bank. Extensive exposure to Banking products, Operations management, HNW Accounts, Relationship Accounts, Depository and Stock Broking. Exposure in Internal Auditing of Books, Cash & Stock verifications, Account management, KYC and regulatory requirements.
Key Skills
Operations Management Resource Management
HNW Banking Relationship Management
Internal Auditing Books & Stock Management
External Audit Liaising Product Enhancement
Regulatory and Compliance Reporting Adaptive Leadership
KYC Management
Professional Experience
Axis Bank June 2007 – November 2016
The Bank has strengths in both retail and corporate banking and is committed to adopting the best industry practices internationally in order to achieve excellence. The profile involved overseeing overall operations functions of the branch and compliances.
Positions/Roles and Responsibilities
Senior Manager March 2013 – November 2016
Managed overall branch operations by establishing a lean yet scalable framework for day to day operations. Supervised a team of 7 managers/assistant managers spread across various desk of branch operations. Responsible for Regulatory/Compliance audits & reporting, High Net Worth Banking in addition to daily task allocation, reporting and escalation management. Responsible for managing cash flow within retention limits.
Supervised banking transactions throughout the day - cash retention limits, inventory management & product promotions.
Worked closely with internal and external auditor. Served as auditor to other branches for bank and identify gaps, follow up to closure.
Analyzed reports for discrepancies and suspicious activities.
Reviewed documentation to prevent fraud money laundering and identity theft losses.
Ensured timely redressed and closure of complaints.
Assessed compliance with banking regulations and reporting of suspicious transactions.
Monitored follow up on audit findings with auditors & other departments to closure.
Facilitated implementation of new and revised policies and procedures across the branches and department.
Monitored staff performance, provided evaluations & growth roadmap.
Constant review and updating of KYC requirements and applying appropriate directives to client profiles
Manager April 2010 - March 2013
Responsible for handling HNW clients, Relationship management, Product discussions. Managing a team of front office and back office experts ensuring delivery of excellent customer service, compliance of RBI, audit requirements and timely reporting
Worked as auditor to review books and their compliance with guidelines set by regulatory authorities. (Reserve Bank of India)
Handled regular interactions with High Net Worth clients. Understanding their needs, profile assessment & propose products that suit their needs.
Review Fixed Deposit/Cashier Check reports for the branch.
Fund reconciliation with other banks for verification & account reviews for compliance assessment as mandated by regulatory (RBI)
Cross-sold bank products and services to increase sales and revenues.
Assessed compliance with banking laws and reported suspicious entries and actions.
Managed Cash & Inventory reports - stock management of check books, customer kits, non personalized checks, Fix Deposit Receipt stocks and other stock items.
Ensured all transactions and contracts adhered to not merely high standards but complied to KYC guidelines and regulations
Assistant Manager June 2007- March 2010
Responsible for account management and client relationship. Ensuring timely redressed of customer complaints and reporting of frauds. Demant account management with T+2 closure of Stock transactions.
Helped new and existing clients open personal accounts and resolve issues related to banking services and build relationship with them to sustain high satisfaction ratings and retentions.
Processed customer transactions, accurately recorded financial transactions, and generated receipts.
Customer requests & queries regarding cashier's check (Demand Draft)
Received and processed checks and cash for deposit, verified amounts, and validated deposit slips.
End to end work related to Transfer of shares, Transmission of shares, Transposition of shares, incorporating change of address etc.
Solved queries of shares holder (Like Non receipt of shares certificates, Non receipt of dividend warrants, Loss of share certificate, Payment call money etc.)
Handled IPOs & government applications - collecting as well as controlling activities.
Ensured compliance with procedures, controls and regulations in conducting routine Structured visit.
Submitting daily branch document report
Execution of Gross Transfers (RTGS) for manually submitted requests.
Courteously handing customer inquiries/issues
Karvy Stock Broking Ltd Investor Relationship Officer Oct ‘05 – May ‘07
Karvy stock broking Ltd is an integrated financial services company offering complete spectrum of financial services comprising of Registrar to issue, Share services, Merchant Banking, Distribution of financial products, Distribution of Insurance Products, Depository Participant and Stock Broking.
Roles & Responsibilities:
Registrar and Transfer Agent
Responsibilities related to Transfer of shares, Transmission of shares, Transposition of shares, incorporating change of address etc.
Handling Share Holders issues like non receipt of shares certificates, dividend warrants, Loss of share certificate, Payment call money etc.
Depository Participant (DP) and Stock Broking Section:
Handling all DP Operations of the organization such as opening of Demat Account, Dematerialization of shares, Punching and registration of trade (delivery shares, instruction).
Back office and Front office operations and dealing with client queries.
Settlement of share trade.
Maintaining liaison between DP, NSDL, Brokers and clients.
Preparing MIS and reporting to H.O.
Co-ordination with H.O and local branches.
Investors Relation/ Service Centre:
Handling all queries related to Shares, Debentures and Bonds etc.
Maintaining regular correspondence with Head Office located in Hyderabad.
Academic Details
Degree/Diploma
University/Institute
Year
Masters in Business Administration (Finance)
Maharishi Dayanand University, Rohtak
2003-2005
Bachelors in Commerce
Maharishi Dayanand University, Rohtak
2000-2003
One Year Diploma in Computer Management
Tata Infotech
2001-2002
Summer Training and Research
Organization
Roles & Responsibilities
Duration
ICICI Bank
Analysis of Banking Products distributed by ICICI Bank
Two Months
Departmental Research
A study on Dematerialization (Demat)-need, process &future prospects
Objectives:
To understand the concept and need of Dematerialization
To analyze the future scenario of Dematerialization
Departmental Research
Impact of E-commerce in Marketing
Objectives:
To understand the concept and need of E-commerce.
To know the awareness among people about E-commerce.
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