Customer Service Human Resource

Kimberly Hoffman

***** ******** *****, ******, ** 78737, Hays

Cell Phone: 830-***-**** ******************@*****.*** Objective

Seeking an opportunity to join an amazing team and offer my years of experience to work toward a common value of excellence.

Experience

The Boat Oyster Bar and Grill, Kerrville, TX 2016 to 2017 Owner/Operator

Brand/Image development directly related to a target demographic. Negotiated, purchased, and scheduled newspaper, radio, and outdoor advertising. Researched, installed and implemented new Point of Sale system to stream line business transactions, track sales, and integrate with accounting systems. Created and maintained financial statements using Quickbooks custom reports. Calculated, prepared and distributed all payroll checks and affiliated tax returns. Acted as key contact for major customers, vendors and professional consultants. Accounts Payable and vendor invoice reconciliation. Created work schedules and maintained staff scheduling. James Avery Craftsman, Kerrville, TX 2017 to 2017

Temporary Sales Associate

Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels. Established rapport with clientele by bringing enthusiasm and energy to the workplace. Town and Country Animal Hospital, Kerrville, TX 2008 to 2016 Veterinary Practice Manager/Salary 50k

Recruited, trained, scheduled, supervised, and guided a staff of 30. Monitored customer service representatives to ensure quality customer service. Supervised administrative support staff and human resource department. Managed day-to-day operations including medical and dental benefits, purchasing, accounts payable, and travel requests and reimbursements. Assisted users to identify and solve software and reporting problems. Assisted the owner in managing company operations. Maintained profit margins, inventory controls, and cash accountability. Bartlett Nuclear, Glen Rose, TX 2006 to 2008

Decontamination Technician

Performed physical duties in accordance with job requirements at a Nuclear Power Plant. Town and Country Animal Hospital, Kerrville, TX 2003 to 2006 Office Manager

Supervised administrative support staff and human resource department. Managed day-to-day operations, customer support and internal support for an office of 12. Created and implemented a workflow program to increase efficiency and proficiency. Maintained all employee files in accordance with state requirements. Responsible for recruiting, hiring, training, and evaluating all staff positions. Skills

• Scheduling/Workflow Management.

• Customer Service and Relationship Management.

• Problem Identification & Resolution.

• Leadership Development/Supervision.

• Policy and Procedures Development.

Education

Kilgore College, Kilgore TX - 1990-1992 Dance Education/ Computer Science Major

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