Microsoft Office Customer Service

William Kelly

TS/SCI with FS Poly *** Nelson Place Arnold MD 410-***-**** *************@*****.***

Objective

To acquire the position of an entry-level Technical Writer and develop informative content for users that is technically sound and to accrue expertise in documentation and gain opportunities to work at a senior level.

Education

BACHELOR DECEMBER 17TH 2015 TOWSON UNIVERSTITY

Major: English

Concentration: Literature

Related coursework: Developed reading, proofreading, drafting, editing skills that are critical for gathering and disseminate information from readings and translating them into journal articles and documents.

CERTIFICATE OF TECHNICAL WRITING DECEMBER 4TH 2015 ANNE ARUNDEL COMMUNITY COLLEGE

Related coursework: Explored technical writing conventions, interviewing skills, documentation management, publishing, expertise in presentations, training manuals and formatting techniques that are required of a technical writer.

Experience

PARTS MANAGER CHESAPEAKE AUTO BODY 2012-PRESENT

Manage and generate documentation templates for various insurance companies’ instruction

Write guidelines and SOPs’ for training manuals using Microsoft Office and PowerPoint

Responsible for coordinating the display of graphics and the production of the document.

Order parts according to instructions and pre-established guidelines to perform the demands of each job

Track accounts receivable and maintain a budget according to the repair plan

Work with team to perform duties associated with analysis reports and repair plan to mitigate any delays

Developed strong relationships with vendors, dealership and auto parts stores

FRONT END LEAD SAFEWAY 2011-2014

Performed outstanding customer service including greeting more than 300 customers daily and guiding them to appropriate aisles.

Worked with a team to execute major account promotions, pricing efforts, and speed to shelf and placement improvements while linking sales to productivity

Awarded multiple times for outstanding club card sign ups and collecting donations

SALES ASSOCIATE BOOKHOLDERS 2014

Performed functions such as operating cash register, credit card machine, assist customers, answer telephone calls, and handling returns

Handing out brochures, notepads, pens, and other marketing material announcing upcoming book launches and other various college events

Use computer program to process financial aid, agency, and department charges while maintain the confidentiality and security of protected student information

Skills, Abilities & Interests

Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Project)

Experience with APA and MLA writing styles

Snagit software editing tool and SharePoint

5 years’ experience in a professional writing and editing capacity

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