Administrative Assistant Customer Service

MAITE ORTA

Palmdale, CA 626-***-**** **********@***.***

Administrative Assistant

An accurate, thorough, and persistent individual is seeking a position as a Administrative Assistant within a challenging office setting. Offering exceptional communication, time management, and problem solving skills, works with a high degree of integrity and brings a remarkable change in the overall efficiency of the office.

•Increasingly responsible experience in administrative capacities

•Highly skilled in greeting customers and answering phone calls

•Proven ability to handle multiple, competing priorities in an effective manner

•Thorough knowledge of written English; grammar, spelling, vocabulary and punctuation

SPECIAL SKILLS:

•Bilingual: English/Spanish

•Record Maintenance

•Supplies Management

•Customer Service

•Events Coordination

•Multi-Telephone Etiquette

•Letter Drafting

•Office Procedures

•Confidentiality

TECHNICAL EXPERTISE:

Office Equipment: Fax machines, photocopiers, and general office equipment

Computer: Spreadsheets, word processing, database system management, typing speed: 47 WPM

MS Office: MS Word, Excel, Outlook

WORK EXPERIENCE

CNG Solar Engineering San Fernando, CA

Intake Coordinator 2017

•Responsible for the admission and registration of incoming projects.

•Create projects in our system and folders with customer’s information.

• Making sure that every project has everything that we may need to complete correctly and efficiently.

•Responsible for sending final projects to contractors within 78 hours of receiving.

•Answer incoming calls, Transfer and take messages.

WORK EXPERIENCE

All Care Home Health Glendale, CA

Receptionist/Intake Coordinator 2015-2016

•Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to -specific destinations.

•Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages.

•Responsible for the admission and registration of incoming patients.

•Responsible for incoming fax to be inputted and uploaded in the correct chart and or distribute to the correct person.

•Assisted applicants entering facility.

•Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Goodwill/ South Valley Work Source Center Palmdale, CA

Career Advisor Department 2014-2015

•Assist in the day-to-day preparations of case files, including training approvals and supportive services.

•Operated telephones switchboard to answer, screen, forward calls, providing information, taking messages, or scheduling appointments.

•Assists partner staff and job seekers using the resource center including use of computers, phone banks and resource materials.

•Maintained and honored confidentiality of clients worked sensitively with clients on day-to-day basis

• Assist with clerical functions including copying, filing, data entry, creating forms, typing resumes, and mailing out center information.

Arcadia Health Care Center Arcadia, CA

Receptionist Assistant 2013

•Operated telephone switchboard to answer or forward calls.

•Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

•Performed administrative support tasks, such as proofreading, operating calculators or computers etc.

•Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

EDUCATION

Pittsburg High School Pittsburg, CA

Diploma 2010

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