AMY BYRD, BSN, RN
*** ******** *****, ******, ** 30265
********@*****.***
PROFESSIONAL EXPERIENCE
RN Care Manager
Cancer Treatment Centers of America (CTCA)
Act as a patient educator and advocate, care coordinator, system navigator, and community ambassador to improve the cancer treatment experience for each patient.
Serve as a support system for patients and their caregivers after a cancer diagnosis and through treatment, working diligently to be a gateway to health services.
Coordinate oncology patients’ treatment plans so as to ensure their adherence to treatment and improve their overall survival.
Provide education to patients regarding their disease process, treatment options, expected side effects of each, and expected lifestyle impacts.
Function as a key member of a multidisciplinary clinical team that strives for the optimization of patient outcomes.
Partner with leadership from other departments to review clinic performance and develop practice innovations as needed.
Serve within the oncology centers of excellence as a new RN preceptor and ultimately as a resource and expert in patient advocacy and oncology nursing, fitting into leadership roles that have produced bottom-line benefits.
Clinical Services Liaison
Coram Specialty Infusion Services
2012-2014
Coordinated the various clinical components required to provide Infusion and Enteral Services for patients requiring infusion therapy and enteral care at home.
Evaluated business relationships and created market development plans in concert with company goals and objectives, ultimately executing new business opportunities for both Coram and its key accounts.
Developed, enhanced, and increased Coram’s educational and service outreach to emphasize understanding and compliance of the services offered by the company, encourage healthy lifestyle choices and illness prevention.
Dedicated projects that built relationships with key insurance companies and ultimately achieved Coram’s designation as a preferred service provider with those key companies.
Responsible for coverage of multiple facilities and physician offices in the Southeast Region of Atlanta
Case Manager
Healthfield Hospice
2010-2012
Coordinated the various clinical components required to provide hospice care for patients referred to home hospice, including transition from hospital to home setting and home setting to inpatient unit as a patient’s need indicated
Educated patients and their caregivers regarding the patient’s disease process, symptom management, and end-of-life care decisions.
Served as an emotional and mental support system for patients and their caregivers during times of distress.
Led a hospice team in its provision of end-of-life care so as to effectively coordinate multidisciplinary delivery of care.
Clinical Services Liaison
Coram Specialty Infusion Services
2004-2010
Acted as the front-line clinical contact for existing company accounts, ensuring that they received the highest possible level of customer service.
Maintained and grew the profitability of my designated accounts, resolving their questions and problems, providing training, coordinating clinical services, and maintaining the company’s top quality image to its clients.
Evaluated and directed patient care when establishing home infusion services.
Supported and navigated patients obtaining clinical care services in the home setting by coordinating their plan of care with a team of physicians and allied healthcare professionals from various medical organizations.
Educated patients and their caregivers regarding the patient’s prescribed infusion treatments, symptom management, and expected lifestyle impacts.
Reviewed patient charts for accuracy and to extract information as requested by physicians and payor sources for continuity of patient care.
Responsible for coverage of facilities and physician offices throughout Metro Atlanta
Pediatric Program Manager
Amedisys Home Health
2001-2004
Developed and implemented a pediatric home health program, ensuring the program’s policies and protocols met JCAHO and professional standards.
Reviewed pediatric patient charts for accuracy and to extract information as requested by physicians and payor sources for continuity of pediatric patient care.
Provided a broad range of home health services to pediatric patients, which included medication administration, wound evaluation and treatment, delivery of enteral feedings, and infusion of IV therapy.
Supervised the regional nursing staff delivery of care when providing home health services to pediatric patients.
Managed a program of over 200 pediatric patients dedicated to the delivery of the newly approved Synagis (palivizumab) therapy.
Served as a liaison and resource to physicians, case managers, social workers, additional staff, pediatric patients and their caregivers.
Pediatric and NICU Case Manager
CIGNA Healthcare
2001-2001
Managed the clinical case coordination of pediatric and neonatal patients insured by CIGNA so as to ensure they were receiving care in the most efficient and cost effective manner.
Maintained a consistent caseload of approximately 70 patients of different acuity levels throughout Georgia and Alabama.
Worked closely with a physician medical director to provide information obtained through utilization review.
Assisted in addressing submitted grievances and appeal issues concerning members within the case management program, validating those concerns, then engaging appropriate personnel to find a new method or process to remedy the concern.
NICU Charge Nurse
Southern Regional Medical Center
1999-2001
Managed the daily operations of a 24-bed inpatient neonatal intensive care unit to ensure its delivery of optimal care while maintaining patient safety.
Generated the scheduling and staffing reports of the unit, which consisted of, on average, 75 employees.
Served as a liaison and resource to physicians, case managers, social workers, additional staff, pediatric patients and their caregivers
Conducted performance appraisals on employees, regularly meeting with staff to engage collaboration and ensure that their professional and work environmental needs were addressed.
Served as divisional coordinator responsible for the organization’s maternal child division, with the knowledge and full ability to perform any function of all areas within the division.
NICU Staff Nurse
Southern Regional Medical Center
1994-1999
Provided direct patient care to neonatal patients in the intensive care unit, and when needed, care to all patients within the maternal child division when needed.
Served as a relief to the unit’s charge nurse when needed, temporarily managing the daily operations of the neonatal intensive care unit to ensure its delivery of optimal care while maintaining patient safety.
LICENSURE
Georgia Registered Nurse: RN117390– Issued by the State of Georgia
Expires 01/31/2018
EDUCATION AND TRAINING
Bachelor of Science in Nursing
Grand Canyon University, College Of Nursing And Health Care Professions
2016-2017
Associate of Science in Nursing
Gordon State College, School of Nursing and Health Sciences
1991-1994
SKILLS
Trained in Oncology Nursing, Critical Care Nursing, Community Health Nursing, and Pediatric Nursing, Neonatal Nursing, and Maternal Health Nursing.
Experience in development, maintenance, and growth of various nursing positions within different hospital organizations.
Experience in patient case management.
Experience in optimization of clinical workflows, developing practice innovations, partnering with leadership from multiple departments, overseeing clinic performance, and supporting the medical team for all patient care.
Experience in developing clinical documents that are within established timelines and are of high quality for scientific content, data accuracy, and in compliance with regulatory guidelines, standard operating procedure (SOP), templates and style guides.
Experience in navigation of insurance systems, patient assistance programs, and medical billing procedures to provide improved patient relations and growth of facility revenue.
Experience in effective team and project management to ensure timely and seamless delivery of innovative medical work for presentations, printed materials, scientific publications, and development of continuing education programs.
Experience in the development of marketing and educational materials specific to the needs of the intended audience.