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Susan Yarbrough

**** ******** ***** *********, ** 30813

706-***-****

ac2ot5@r.postjobfree.com

SUMMARY

Talented and highly motivated Dental Assistant with years of hands on training, experienced in both front office to back office positions. Able to greet and seat patients, chairside assist with an assortment of dental procedures ranging from taking digital x-rays to filing insurance claims. I am looking for a position where my abilities can be most effective for not only myself, but to the patients, in whom I am entrusted to care for and give the best treatment available, whether it is the front or back office. EXPERIENCE

Augusta University: The Graduate School Augusta, GA Front Desk Receptionist: August 2017 – October 2017 (Temporary Position)

• Greet Students and/or Professors

• Answer Phones/Take Messages

• Distribute Mail to Staff

• Assist in any assignment’s assigned by staff members from The Graduate School

• Collect/Review/Enter Student information into spreadsheets for different processes, such as, lab rotations, student exams, rubric evaluations and summaries Riverwatch Dental: Dr. David Perpall Evans, GA

Dental Assistant: July 2017: September 2017 (Fill in Position)

• Greet and seat patients

• Set up patient room for current procedure

• Take digital x-rays if needed

• Assist Dentist during procedures such as extractions, composite fillings, crown preps, crown cementation

• Breakdown of patient room

• Sterilization of instruments

Thomson Dental Wellness: Dr. Curtis Pickard Thomson, GA Front Desk Administrator: April 2017 – May 2017

• Greet Patients- Update records, both personal and health, update HIPPA and Office policies

• Answer phones with eagerness and schedule appointments using Patterson Eaglesoft Software

• Confirm appointments, including broken appointments

• Verify Insurance Coverage

• Prepare files for upcoming day and file away current day files

• Light Housekeeping

Susan Yarbrough

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Medac, Inc North Augusta, SC

Accounts Receivable Billing Specialist: September 2016 – March 2017

• Medical Billing for Anesthesiologist, follow up on unpaid primary and secondary claims, claim denials in accordance with established guidelines, submission of HCFA electronic claim forms or even HCFA paper claims

• Identifying root cause of claim denials, appeals process in accordance to carrier guidelines, problem solving

• Perform balance and pending transfers and other related tasks

• Maintain accounting of daily activities, accurate documentation of notes in billing system to ensure detail and clarity

• Knowledge of HIPPA laws and regulations

Community Loans of America Atlanta, GA

District Manager: February 2015 – October 2015

• Manage the operation and team to obtain growth and profit of assigned 14 branches through the development of new business and marketplace presence.

• Supervision of activities within the branches to include loan processes, inbound and outbound calls, promoting of current promotions

• Manager portfolio of 2.4 million dollars with expectations of growth, collection of controlling operating expenses of the district to include schedules and payroll, revenue and protection of company assets

• Responsible of personnel management to include manager and staff training, develop and set goals for each manager and related human resource issues.

• Responsible for optimizing profitability and controlling operating expenses of the district to include schedules and payroll

• Responsible for file audits of 14 branches to include accuracy according to state and federal guidelines, auditing of titles for electronic liens to secure company collateral, verification of daily deposits and logs to include recovery logs, repossession logs, sold vehicle logs, along with monitoring of refunds of overpayment to customers according to state laws.

Carolina Title Loans North Augusta, SC

Branch Manager: December 2010 – February 2015

• Fully responsible for both customer and financial growth through effective lending and sales practices with emphasis on customer retention.

• Responsible for achieving financial targets through proper execution of company policies, procedures and lending guidelines to include accuracy of state and federal compliance regulations.

• Staffing and training employees for both current positions and further development within the company.

• Effectively communicating products offered during both inbound and outbound calls.

• Marketing to promote business and increase growth, accuracy in cash handling and bank deposits.

• Responsible for file audits of to include accuracy according to state and federal guidelines, auditing of titles for electronic liens to secure company collateral, verification of daily deposits and logs to include recovery logs, repossession logs, sold vehicle logs, along with monitoring of refunds of overpayment to customers according to state laws.

Susan Yarbrough

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Movie Gallery Sandersville-Dublin-Thomson-Grovetown, GA Store Manager: February 1998 – July 2010

• Responsible for management of all employees in the effective planning and implementation of all store processes, to include merchandising of store product, scheduling, payroll, housekeeping, and inventory of store assets quarterly.

• Recruiting and training for exceptional customer service, maintaining financial controls of banking, labor, shrink and operating expenses.

• Responsible for maintaining compliance for all state and federal guidelines.

• Coaching and counseling for a team of 15 members, building relationships and serving others.

• Maximizing skills and productivity with the ability to communicate effectively, while increasing sales and promotions.

Dr. Vic Etheridge Sandersville, GA

Dental Assistant: January 1997 – August 1999

• Responsible for preparing treatment room, sterlizing patient instruments and materials, performing procedures in compliance with dental practice act.

• Providing patient care by welcoming, comforting, and seating, answering questions and requests.

• Sterilization process of instruments, suctioning, assisting with dental procedures instructed by the dentist.

• Fabrication of temporary restorations, cleaning and polishing of removable appliances.

• Educating patients by giving oral hygiene and plaque control, post-operative instructions

• Documenting dental care in patient records, taking of x-rays, inventory-stocking, pouring of molds and trimming.

• Maintaining a technical knowledge by attending continuing education classes. Dr. Marjan Rogers Norcross, GA

Dental Assistant: May 1995 – December 1996

• Responsible for preparing treatment room, patient instruments and materials, performing procedures in compliance with dental practice act.

• Providing patient care by welcoming, comforting, and seating, answering questions and requests.

• Sterilization process of instruments, suctioning, assisting with dental procedures instructed by the dentist.

• Fabrication of temporary restorations, cleaning and polishing of removable appliances.

• Educating patients by giving oral hygiene and plaque control, post-operative instructions

• Documenting dental care in patient records, taking of x-rays, inventory-stocking, pouring of molds and trimming.

• Maintaining a technical knowledge by attending continuing education classes Susan Yarbrough

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Dr. Nick Tissura Decatur, GA

Office Manager: January 1993 – May 1995

• Greet and register new patients according to established office protocols, assist patients to complete all necessary forms and documentation

• Verify and update patient information to include insurance companies and policies

• Inform patients of dental office procedures and policies, collect copayments and post to accounts

• Move patients through appointments as scheduled, enter all relevant patient information into data system

• Maintain and manage patient records in compliance with privacy and security regulations

• Answer and manage incoming calls, respond and comply to requests for information

• Schedule and confirm patient appointments and recalls according to office protocol

• Arrange patient charts for next day appointments

• Daily deposits, month end balancing to include billing patients, following up with insurance companies, refile claims as necessary, collection calls on past due patient accounts in accordance to FDCPA guidelines EDUCATION & CERTIFICATIONS

Washington County High School, Sandersville, GA

1990 Academic

Georgia College, Milledgeville, GA

1992 Criminal Justice

Radiation Safety Certification: February 1996

Notary Public Georgia Commission Expires February 14, 2018 CPR & AED Certification, American Heart Association: Expires October 2019

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