Customer Service, Administrative Assistant, Data Entry
Resume:
Delorise Jackson
El Paso TX, ***34
***********@*****.***
OBJECTIVE
Customer Support Representative and Administrative Assistant with over six years of experience providing support to customers, executives, and business owners. Extensive experience, in answering calls in heavy inbound and outbound processes related to billing, orders, & general inquiries. Well versed in managing a team and assisting with all customer service issues and inquiries. Works with accuracy and efficiency.
WORK EXPERIENCE
Data Entry Specialist
August 2017-September 2017
SourceHOV El Paso, Texas
*Responsible for keying CM-1500 HCFA Medical Forms
*Typing 67+ WPM
Webinar & Training Coordinator
December 2014 - June 2016
The LiRo Group Syosset, New York
* Responsible for setting up webinars
* Created course curriculums
* Responsible for scheduling training courses for employees
* Responsible for updating procedure manual
* Responsible for ordering lunches for webinars
* Maintained all spreadsheets (Excel)
* Coordinated all in house training courses
* Ordered lunches
* Responsible for employees recertification of all licenses
* Scheduled company employees for all medical exams
* Maintained medical exam records
* Maintained excellent relationships with outside vendors
* Completed and maintained state grant applications
* Maintained all course calendars
* Recorded and maintained all licensing, & recertification records for each employee
* UPS, FEDEX, USPS packaging and mailing
* Created check requests for all course payments
* Audited human resources spreadsheets
Customer Support Representative/ BID Specialist
May 2014 - December 2014
Maxi Aids Farmingdale, New York
* Assisted customers with orders/ order status
* Assisted customers with product inquiries
* Completed registrations (Registered business with schools in multiple states)
* Reviewed open BIDS
* Created & updated excel spreadsheets
* Created weekly reports
* Handled government contracts
Customer Service Manager
August 2012 - April 2014
Protek Systems Group Bohemia, New York
* Responsible for answered and transferring calls
* Managed team, assisting with all customer service issues and inquiries.
* Answered the calls related to billing and reissue of billing slips of the clients.
* Assisted customers with orders/ order status
* Ordered office supplies.
* Used Operating systems like Win 95, 98
* Responsible for preparing reports using MS Excel.
* Handled all incoming and outgoing shipments via DHL, Fed Ex, UPS, & USPs.
* Worked in a 24*7 work environment in office and remote
BID Specialist/ Customer Support Representative
January 2011 - March 2012
New York Ink Jet, LLC Baldwin, NY
* Answered and transferred calls
* Bid on supplies for all government agencies
* Assisted customers with general inquiries
* Processed payments
* Kept up to date reporting on all government transactions
EDUCATION
Medical Billing & Coding Specialist Course
July 2017- Present
High School or equivalent,
January 2017 - June 2017
Texas Education Agency El Paso, Texas
Obtained Certificate of High School Equivalency (G.E.D.)
Vocational,
December 2004 - June 2005
Opportunities Industrialization Center Amityville, New York
Attended Opportunities Industrialization Center ( O.I.C) for certificate in Microsoft Word & Microsoft Excel
REFERENCES
Kathleen Corkins
Coworker, New York Ink Jet
*********@***.***
Business
BillieJean Ford
Friend
Personal
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