Customer Service Microsoft Office

JERALDINE HUNTER-GADDES

BUSINESS MANAGEMENT

** ***** ******** ********** **** government agencies and affiliates, private sector companies and non-profit organizations associated with customer service in tax laws, tax resolutions and tax preparation. 5 years in restaurant management, fast food services and casino housekeeping. 3 years proof operator banking experience, 7 years as a Community Impact Specialist.

CORE QUALIFICATIONS

Supervisory and Leadership Capabilities

Project and Data Management

Training Facilitator

Problem Resolutions

Microsoft Office Skills

Tax Law Representations

EDUCATION

Overton High School Graduated: May 1978

Major: Business Management/Office Machines Diploma

Southwest Tennessee Community College Memphis, TN December 2007

Major: Telecommunications GPA: 3.2

EXPERIENCE

United Way Of The Mid-South Memphis, TN

Community Impact Specialist/ Training Coordinator January 2010-June 2017

Assist volunteers in preparing and electronically filing federal and state tax returns

Assist taxpayers in requesting tax transcripts and filing disaster claims

Train and certify volunteers in tax preparation

Train Site Coordinators to oversee the operation of VITA Sites

Conduct site reviews at 23 Free Tax Sites to ensure compliance with IRS VITA regulations

Create training manuals, power-point presentations and tax workshops

Impact Specialist for 23 tax sites for low-income and elderly

HLS/EMA – SHELBY COUNTY OFFICE OF PREPAREDNESS Memphis, TN

Reservist - Preparedness Support July 2010-July 2017

Volunteer Reservist participating in distribution of information on disaster preparedness

Participate in activities and learning about command center responsibilities

Obtain certifications in various tests for understanding of FEMA activations and responsibilities

Participate in community out-reach activities

USDA - UNITED STATES DEPARTMENT OF AGRICULTURE Memphis, TN

HVI Operator July 2013-July 2014

Inspect and run tests on sample cotton to grade the quality of cotton bundles

Quality review cotton samples completed by other HVI operators

Batch cotton samples in trays, label samples and place on conveyor belts to be sent to HVI operators for inspection

Internal Revenue Service Various cities and states

Lead Customer Service Representative / Training Coordinator Oct 1980-August 2008

Train Call Center Representatives in answering tax inquiries

Analyze, evaluate, process tax returns and correctly adjust accounts

Prepare production reports and input time sheets and travel vouchers

Monitor calls to ensure quality customer service

Prepare work schedules and supervise work assignments

FSS Cleaning Company Tunica, MS

Casino Housekeeping Supervisor August 2005-October 2007

Complete reports, prepare work schedules and supervise work assignments

Enforce company policy and dress codes

Order supplies and distribute supplies to staff in order to control inventory

Ensure proper supplies are available while controlling expenses

Provide open communication, training, coaching and counseling

Monitor employees regarding tardiness or other deficiency of work habits

Inspect cleaning to ensure compliance with health/sanitation standards

Train new employees in casino housekeeping duties

Bank One, Indianapolis Indianapolis, IN

Proof Operator August 1995- August 1998

Encode money amounts on checks using encoding computer to ensure balance of deposits/withdrawals

Locate and notate actions that caused unbalancing of check deposits/withdrawals

Route unbalanced deposit slips to appropriate area for further investigation and/or corrections

Route balanced withdrawal/deposit slips to designated departments for transmitting withdrawals

PROFESSIONAL INVOLVEMENT

Leadership Memphis Alumni 2010 – Present

Acceptance Agent 2017 – Present

Enrolled Agent 2009 – Present

Notary at Large 2008 - Present

Shelby County Office of Preparedness Reservist 2010 –2017

AWARDS/CERTIFICATIONS

Internal Revenue Service Performance Awards

United Way Community Impact Award recipient

PROFESSIONAL REFERENCES

Mrs. Ella Whittie-Walker, Manager

Internal Revenue Service, Memphis, TN 901-***-****

Miss. Linda Porch

Bank One, Indianapolis 317-***-****

Miss. Deaundria Brooks

Internal Revenue Service, Indianapolis, IN 317-***-****

Contact this candidate