Management Project

Corrado N. DePinto, PMP *** Wainwright Drive Matawan, NJ 07747

908-***-**** *********@*****.*** www.linkedin.com/in/corradodepinto

SUMMARY OF QUALIFICATIONS

Senior executive with demonstrated technical, business, and financial expertise with management oversight of technical and non-technical resources. Adaptive business leader with global experience in operating business functions, developing technology platforms and delivering strategic transformation initiatives. Innovative problem solver, decisive and resourceful implementer. Broad understanding of outcomes and a prudent mindset for identifying and mitigating risk. Dynamic and collaborative approach in leading and motivating people to be high performers, achieve excellent customer satisfaction and deliver strong financial performance.

ACCOMPLISHMENTS

Developing strategic plans identifying Information Technology applications supporting scalable business plans

Implemented four major applications in 5 months. Cloud Based applications ranged from collecting the information for a completed LifeLine application to getting necessary approvals. This included ensuring all federal and state regulations and all PII regulations and guidelines are observed.

Managed production support for business applications. Resolve and correct all production issues meeting the support level agreements. Manage the design, development and testing efforts around system enhancements including infrastructure and regular releases to production.

Identified, designed and implemented necessary business systems, both procedural and technical to allow for scalable growth from a startup environment to a continuous growth environment. These systems included Infrastructure, Telecommunications, Financial, Operations, Manufacturing, Inventory and Distribution.

Core areas of performance include:

Client Relationship Management

Agile/SCRUM and RUP Project Management

P&L Planning, Oversight & Implementation

Thought Leadership & Stakeholder Engagement

Portfolio & Project Management

Business Analysis & Solution Delivery

Technology Evaluation & Transfer Efforts

Process Improvement & Integration Strategies

EXPERIENCE

FRAGOMEN DEL RAY BERSEN LOEWY, LLP • Matawan, NJ 2016 -Present

Fragomen, Del Rey, Bernsen & Loewy, LLP is recognized as the world’s leading corporate immigration services provider and adviser. The firm employs more than 3,400 immigration professionals and support staff located in over 40 offices across the Americas, Asia Pacific and EMEA.

Director

Managed the consolidation of two case management systems. Worked with Global legal teams to determine how to best utilize the application to meet their needs and kept focus on the priorities.

Selected by CIO to take over troubled Global ERP implementation. This project was behind schedule and had multiple problems ranging from overall design to involvement of the Business Owners.

Implemented proper project oversight introducing regular status and steering committee meetings, reviewing project status, issues and risks, budget and revised process. The delay has been reduced by 40%.

Reviewed planned architecture of the business application including the infrastructure, technology and business process perspective. Introduced Business Owners into the process to ensure the system will meet their needs and allow for future growth. Coordinated integration points and data architecture of related systems with those teams to determine impact on testing and roll out schedules.

Assumed oversight in a matrix environment of functional, technical and consultant teams. Mentored them on best practices and created a cohesive team focused on completing the project successfully. Introduced Roles & Responsibilities utilizing a RACI approach to help focus the teams. Coordinated impact of changes to functionality with impact to technical teams and feeder systems being integrated.

SOLIX • Parsippany, NJ 2015 -2016

Solix is a provider of social services eligibility determination for LifeLine programs designed to assist underprivileged communities gain access to basic services. Solix provides qualification program management and customer care services to government, telecommunications, broadband, utility, disaster recovery and healthcare organizations. This includes all functions from taking applications from individuals to approving and filing necessary invoicing information to the appropriate government agencies.

Sr. Director – Client Delivery and Application Support (Contract position)

Managed legacy application development efforts and client interactions. Led a staff of business analysts, development and production support team members.

Managing the client interaction and application development efforts. Taking responsibility for a staff of 70 development, infrastructure and production support team members, reducing the team by 4 because of cross team collaboration. Prioritized the design, development and testing efforts around system enhancements including infrastructure and regular releases to production. Managed workload and deliverables to meet all deadlines for both client and internal needed enhancements.

Worked with client executives to understand business strategies and convert strategies to business processes and requirements. Determined ROI to gain approval. Spearheaded implementation and change management processes while managing initiatives to successful results.

Implemented four major cloud based applications in five months. Architected the solutions from the infrastructure to the application development and roll out ensuring all business drivers were exceeded. This included ensuring all federal and state regulations and all PII regulations and guidelines are observed.

Acted as Chief of Staff to the CIO, managing application development efforts and client interactions. Worked with COO to determine staffing to ensure appropriate balance of meeting client requirements and costs. Coordinated with operations VP to identify opportunities to streamline and improve approval process to maximize revenue potential.

Coordinated Service Organization Controls (SOC1) Audit to ensure design of controls to achieve related control objectives. Received clean audits as a result.

SOFTCARD • New York, NY + Basking Ridge, NJ 2012-2015

Softcard, a joint venture of AT&T Mobility, T-Mobile USA and Verizon Wireless, developed an open and comprehensive mobile commerce platform utilizing near field communication (NFC) technology that was acquired by Google, Inc. The Softcard product was rebranded and released as GooglePay.

Process Improvement Director (2014-2015)

Led business process analysis, change management, performance management, and cost reduction strategies. Utilizing a Six Sigma approach, leveraged business process reengineering and improvement methods to align organizational structure and improve operations. Assessed existing processes, uncovered issues, and proactively addressed design flaws. Established key stakeholder partnerships to gain buy in for recommended ideas.

Restructured the user experience as part of redesigning an app to execute online payments. Collaborated with partners and technology teams to extract and analyze data to identify process improvements, successfully reducing download time from 8 minutes to approximately 3 minutes, exceeding the goal of cutting the time in half. As a result, the number of wallets being installed and used increased by 34%.

Advised C-level leadership in connection with system access issues. Recommended go and no-go decisions on projects subsequent to delivering data and associated analysis that supported findings.

Director, Relationship Management (2012-2014)

Project managed issues in collaboration with Verizon’s technology team to ensure project plans were integrated for app pilot and national launch. Partnered with Softcard and Verizon executives to ensure timeliness and effectiveness of new releases. Managed day-to-day operations issues, including conducting root cause analysis and defining resolutions of issues.

Developed key performance indicators (KPIs) to understand wallet failure issues, which resulted in an increase in success rate from 86% to 97%. Created management reports highlighting success and fail rate.

Negotiated an Operating Agreement and Service Level Agreement among 4 organizations with competing priorities and anti-trust implications.

Managed relationships between various project sponsors to allow Softcard to reach the Pilot and National Launch. Managed multiple issues impacting technical and business drivers and involving all partners (Cell Phone Carriers, Payment Networks, Card Issuers and Softcard) to conclusion. Implemented business process and technical solutions to mitigate issues where appropriate and negotiated with business partners to achieve agreement on open issues to allow national launch.

RECORDED BOOKS, LLC • Prince Frederick, MD 2011-2012

Chief Information Officer (Contract Position)

Instituted and managed PMO to drive transparent and efficient project management processes. Established best practices in software development and maintenance for business systems. Ensured business stability and continuity for mission critical systems, including security, failover, and disaster recovery.

Managed the ERP application including performing all updates and modifications. This application included Financial, Order Processing, EDI, and Distribution.

Develop and implement key performance indicators (KPIs) that monitor and enable the improvement of all existing processes related to the efficient functioning of business systems.

CASEY GROUP, INC. • Parsippany, NJ 2010-2011

Director, Service Management & Delivery (Contract Position)

Established PMO office for this provider of custom business and technology solutions. Collaborated with human resource department to establish workforce-planning process, as well as facilitate onboarding and training efforts for newly hired staff.

Project managed development efforts for a medical leave management services provider utilizing RUP methodology for software development lifecycle (SDLC), including defining requirements including HIPAA, managing development in .Net, reviewing deliverables, performing quality control checks, user acceptance testing, and overseeing delivery.

PETRA SOLAR. • South Plainfield, NJ 2009-2010

Project Manager (Contract Position)

Project managed the selection and implementation of Microsoft dynamics ERP application. Determined requirements and selected vendor.

Supported the infrastructure, desktop, email and telecom systems from a day to day perspective including planning for growth of a start up with the addition of 70 employees, occupying additional locations.

STERLING PUBLISHING CO. INC. • New York, NY 2007-2009

Group Director, Information Technology

Responsible for all aspects of managing the IT department in multiple locations and the IT functions for the entire organization. This includes managing a budget, working with the business line department heads to determine the IT strategy and priority of projects and oversee the status.

Architected and implemented a Business Intelligence system. The existing core business system allowed for little end user reporting. The BI System receives nightly feeds of data into a Microsoft SQL server Database.

Led a project team consisting of functional and technical users to select and implement a Digital Asset Management System. Determined requirements, selected vendors and spearheaded the final decision on the application, implemented the application in two months including integration to feeder systems.

Evaluated current business controls and revised to bring the organization into compliance with Sarbanes-Oxley.

THE NEW YORK TIMES, INC. • New York, NY 2003-2007

Director, Departmental Services

All management responsibilities of the department including budgeting and monthly forecasts, managing the staff, local and remote, goal setting and performance evaluations and managed to the contracts and task orders for a team of consultants. Supported the Peoplesoft Financials, HRMS and Hyperion Essbase applications. Implemented the SAP Data Warehouse for the circulation department.

Designed, developed and implemented a Freelance Administration System for use by the newsrooms of the NY Times, Boston Globe, The International Herald Tribune and the Regional Newspaper Group. This application included instituting consistent controls around the entire process of contract negotiation to assignment to payment of freelancers.

PRICEWATERHOUSECOOPERS CONSULTING • Florham Park, NJ 1997-2002

Senior Manager: Cross Industry Mid-Market Consulting Group, East Region

Member of a cross-industry team supporting clients in the pharmaceutical, financial services, distribution, manufacturing, and nonprofit industries whose focus was on system selections and implementations.

Directed a group of consultants with the implementation of Business Improvement projects and Business Enterprise Software Selection and Implementations including Oracle, PeopleSoft, JD Edwards and others. These projects included implementation, data conversion and customization.

EDUCATION

Bachelor of Science, Accounting, Montclair State College, Upper Montclair, NJ

PMP

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