Customer Service Office
Resume:
KEENA ABLE
**** *. ****** **, ******, AL *****
Cell: 251-***-****
*****@******.***
Over 15 years of administrative support
Competent and reliable professional
Successful in mastering new skills through hands-on experience Versatile and multi-skilled person
Meticulous worker; attentive to quality and detail Well organized and skilled in setting priorities
Equally effective working independently and in cooperation with others Demonstrated ability to adapt to new equipment and technology Day-to day facility operations
Microsoft Office proficiency
Results-oriented
Excel spreadsheets
Self-directed
Time management
Strong problem solver
Resourceful
Human Resources Management Dedicated team player
Labor relations
Strong interpersonal skills
Workers' compensation
AR/APInsurance eligibility verifications
Medical terminology
Managing day-to-day facility operations
Special Event Management
10/2014
SP+ CORPORATION
Mobile, AL
Office Manager
Oversees general office maintenance, records management, vending services, office supplies, phone systems, mail services, and office equipment.
Supervises and trains any customer service/clerical personnel in the Local Office/Parking Office. Supports other functions managed out of the Regional/Parking Office, which can include but not limited to: assisting with billing and submission of payment requests for invoices, setting up visitor parking, establishing and maintaining parking accounts and issuing hang tags and setting up visitor parking. Ensures all new hire paperwork for new staff is submitted to Corporate HR Department to ensure new employees are set-up on payroll system.
Maintains correspondence files and other electronic filing and/or hard copy filing either on-site or in storage. Complete other administrative duties as assigned
08/2013 to 10/2014
SP+ CORPORATION
Mobile, AL
Facility Manager
Ensure that proper parking, security and cash control procedures are followed by all employees, and participate in audits as necessary
Prepare daily bank deposits and ensure all cash receipts are deposited daily into the facility's bank account. CAREER OVERVIEW
SKILL HIGHLIGHTS
PROFESSIONAL EXPERIENCE
Monitor office audits and cashier reports to maintain vigilance over possible employee theft and/or inefficiencies.Manage the operation's budget and make recommendations to reach or exceed budget if unforeseen circumstances arise.
Perform general accounting duties such as accounts payable, payroll and petty cash. Identify proper staffing levels, hire, develop and train a team of employees to deliver superior customer service and perform daily job functions.
Resolve client requests, concerns and issues diplomatically. Monitor facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility.
Assist in recommendations to maximize revenues, which may include parking rate studies, local and online consumer marketing plans or prepaid parking services.
Monitor and review all damage claims
Implement all policy and procedures to ensure compliance with all OSHA laws. 01/2011 to 04/2013
TWIN OAKS NURSING HOME
Mobile, AL
Assistant Bookkeeper/ Human Resource
Complete and submit bi-monthly payrolls
Prepare and submit daily, weekly and semi-monthly payroll reports Prepare and issue payroll checks
Complete daily payroll edits and staffing report
Maintain accurate account of approved benefits and other pertinent payroll information Maintain a file for all employee benefits
Reconcile employee benefits monthly
Complete health, dental, vision, short-term, accident and life insurance enrollment Complete and submit employee garnishments, court orders, etc. Complete and submit weekly overtime report
Complete all wage verifications
Compile and maintain P/R records and files
Facilitate the orientation process of all new hires Accurately enter all employees into our database system Complete all background checks: statewide and national Complete all on-line tax credit processing
Train department supervisors how to accurately review and edit time cards Employment verification for TANF, SNAPS,
Perform all duties related to residents' trust funds and accounting Assist facility bookkeeper with residents' admissions, medicaid applications and reporting to government entities 02/2010 to 01/2011
TWIN OAKS NURSING HOME
Mobile, AL
Bookkeeper
Oversees all resident accounts receivable functions Oversees accounts payable processing
Provides oversight for payroll
Oversees maintenance of daily census records and related functions Maintains facility petty cash fund and related functions Oversees maintenance of resident trust funds
Supervises and supports facility receptionist staff Supervises business office operations and staff
Accounting functions
09/2007 to 02/2010
MERCY MEDICAL
Mobile, AL
Business Office Manager
Responsible for hiring and training office staff
Address staff issues and conducts regular performance reviews Ensure that the facility is clean
Oversees the selection of equipment used in the facility and ensures that it works properly Supervises the selection and ordering of supplies
Oversees the financial aspects of the business, such as billing, banking and accounting Ensures that her staff uses the correct coding when designating the diagnosis or results of procedures used Make sure educational pamphlets and brochures of services are readily available for patients Guided tours for potential patients and their families Calculate and maintain daily deposits, petty cash and stamp funds Cash reconciliation monthly
Granting approval of all payments for lab test, x-rays, patient transport and outpatient test Knowledge of Medicare, Medicaid and Commercial Insurance coverage Code and processing UB92s and 1500
Managing day to day patient admissions and discharges Payroll editing and completion
Check distribution
06/2004 to 09/2007
MERCY MEDICAL
Mobile, AL
Administrative Assistant
Creating and updating patients' electronic health records Managing the day-to-day operations of a medical facility Scheduling and coordinating appointments
Verifying patient insurance
Completing and submitting insurance claims
Preparing correspondence between medical providers and their patients Providing quality customer service to patients
Working in a professional environment
06/2001 to 06/2004
MERCY MEDICAL
Daphne, AL
Unit Secretary
Standard administrative responsibilities, such as answering phones, making copies, scheduling appointments and maintaining supplies
Admit patients, administer and maintain patient records, break down medical charts for record keeping and coordinate billing
Communicate effectively with the clinical staff to ensure all appropriate patient information is gathered Drafted meeting agendas
Supplied advance materials and executed follow-up for meetings and team conferences Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
Dispersed incoming mail to correct recipients throughout the office Maintained an up-to-date department organizational chart HIGH SCHOOL DIPLOMA: GENERAL STUDIES
Mattie T. Blount H.S., Mobile, AL
EDUCATION
HEALTH INFORMATION MANAGEMENT
Bishop State Community College, Mobile, AL
MEDICAL ASSISTANT AND ADMINISTRATION
Southeast College of Technology, Mobile, AL
Contact this candidate