Human Resources / Administrative Assistant

Jennifer Langiulli

**** ********* ***** *****, **** Cay, SC 29708 •412-***-**** •***********@*******.***

Profile: Senior Human Resources, Business & Administrative Support Assistant

Provide superior Human Resources, Business, and Administrative Support to executive leadership and business heads within fast-paced, high volume union, corporate, mortgage, and healthcare environments.

Personable, diligent, and solutions-oriented Senior Human Resources, Business, and Administrative Support Assistant with 15+ years of success and contributions in the field. Directly support executive leadership and business unit heads with daily operations and projects/programs.

Significant Skills and Abilities Include:

Deep and rich knowledge of Employment Law for regulatory compliance and well-practiced in all facets of Employee Relations, Benefits Program Administration, and Staff Recruitment, Training, and On-Boarding.

Partner with internal/external staff and manage a busy workload and daily calendar, administer extensive training programs and records, handle all travel and logistics, and perform administrative functions with ease.

Readily interpret contracts/agreements; committed to outstanding client relations for sustained satisfaction and retention.

Proven team leader and facilitator; interact well with personnel (union and non-union) at all levels and serve as a valued resource liaison on company policies for uniformity/consistency of business practices.

Consummate multi-tasker and effective project/program manager; consistently meet all deliverables and stringent deadlines.

Superior communication skills; adept at writing and editing, advising/consulting, and problem solving.

Quick learner who thrives in a fast-paced, challenging environment; excel independently and in a team setting and often entrusted with confidential matters of business.

High degree of integrity with an established reputation for quality, exactness, and results; received outstanding work reviews.

CORE COMPETENCIES

Human Resources – Employee Relations – Benefits Administration – Recruitment & Staffing – Employment Law

On-Boarding & Orientations – Program & Project Management – Office Management – Business Administration

Regulatory Compliance – Calendar Management – Writing & Editing – Recording & Reporting – File Management

Contracts & Agreements – Documentation Management – Reviewing & Assessing – Tracking & Monitoring

Planning & Scheduling – Customer Service – Client & Vendor Relations – Event Planning & Management

Counseling & Advising – Change Management – Policy & Procedure Enforcement – Process Improvement

Communications & Negotiations – Team Leadership – Training & Development – Follow-Up & Problem Solving

PROFESSIONAL EXPERIENCE

Pittsburgh Carpenters Union & Training Center – Administrative and Human Resources Assistant (2014-2017)

Carpenters Union

Provided comprehensive support to the director, instructors, and apprentices of Pittsburgh Carpenters Union & Training Center. Planned, scheduled, and administered meetings, travel itineraries and logistics, drafted correspondence, maintained calendars, provided marketing support, and performed a wide array of HR and administrative functions. Drafted and proofread various business correspondence, invoices, presentations/reports, and all other relevant materials. Accountable for workplace supplies and equipment; maintained inventories, received, sorted, and routed mail. Fielded a high volume of calls and responded to extensive verbal and electronic inquires.

Notable Achievements:

Created and managed all files, records, and training schedules for 1,500 apprentices that included all time-keeping, coursework, grading, reporting/certifications, travel itineraries and schedules, and disciplinary actions up to and including terminations.

Consulted with leadership on confidential matters of business; conducted specialized research as warranted, recorded/maintained information in databases, and completed other special projects/programs as assigned.

Administered and revised policies that reduced redundancy, improved work efficiency, and attained organizational goals.

Alliance Abrasives – Administrative and Customer Service Assistant (2013-2014)

Abrasives Products and Services Provider

Provided full-scale administrative and customer service support to the directors and managers; managed a busy daily workload and calendar, completed various projects/programs as required. Fielded a high volume of calls, scheduled meetings and appointments, drafted business correspondence, ordered/maintained supplies. Updated databases; collected, compiled, and analyzed moderately complex data using Excel Spreadsheets. Distributed and tracked vendor invoices; generated a variety of insightful management reports.

Jennifer Langiulli ~ Page Two

Notable Achievements:

Performed in a dual role as an Administrative and Customer Service Assistant; served as the ‘face of the office’ and managed an efficient office while supporting sustained sales and business profitability goals.

Powerlink, Inc. – HR Generalist (2010-2013)

Mortgage Company

Accountable for all activities within the Employee Relations division; provided administrative support and disbursed company notifications on new hires, transfers, and terminated employees. Administered company benefits and leave of absence programs (FMLA, STD, LTD) and Cobra benefits, as well as Employee Recognition Program and generated reports on same. Created spreadsheets and designed newsletters. Worked closely with Payroll Specialist and ensured accurate benefit deductions and employee recordkeeping; responded to payroll questions and resolved discrepancies. Processed employment verifications. Aided with all employee terminations/separations; collaborated with Human Resource team members and maintained regulatory compliance for all employee records. Recruited employees and facilitated orientation programs and on-boarding. Created and ran reports, performed audits and maintained enrollment files in ADP, I Applicant Tracking System, and various HR databases; oversaw the criminal background investigation system and enforced contractual agreements as set forth by clients and audits.

Notable Achievements:

Established and maintained optimal business relationships with several plan administrators.

Prepared and generated weekly detailed headcount reports and monthly performance evaluation reports to the business line managers; ensured timely, accurate, and up-to-date information.

Monitored and maintained Department of Labor unemployment notices and changes for regulatory compliance.

Coached and guided management throughout hearing process and attended hearings for optimal outcomes.

Maintained proper reporting of all worker’s compensation injuries throughout the claims management service, verified documentations receipt from injured employee and ensured continuous compliance with state requirements for injury reporting; monitored open cases for potential issues and ensured successful conclusions.

Health Dialog, Inc. – HR Coordinator (2007-2010)

Healthcare Company

Administered leave of absence process (FMLA, ADA, STD, LTD) and benefit reconciliation for employees on any leave. Advised on all HR policies and programs for areas such as Labor and Employee Relations, Affirmative Action, Workers Compensation, FMLA, 401K, Cobra, and other work-related benefits. Conducted periodic audits and generated key reports. Managed recruiting process, attended job fairs, and hosted open houses. Pre-screened resumes, conducted interviews, and background/reference checks; made hiring recommendations. Facilitated New Hire Orientation and in-house training programs, processed new hire paperwork. Oversaw separation process that included reduction in the workplace; conducted exit interviews, generated termination letters and separation packages. Handled compensation projects that included merit, bonus, annual, and performance reviews. Collaborated with Licensure Specialist on maintaining professional licensure of all nurses within the Pittsburgh Center. Verified initial and expanded licensure and assisted with obtaining state licenses and renewals. Supported reconciliation of licensure funds and maintenance of licensure file system and data. Provided administrative support to Licensing team as needed; aided with office supplies and general maintenance needs for the facility.

Notable Achievements:

Spearheaded hiring process for approximately 100 staff in 7-month period and supported a critical company growth period. Worked extensively with Applicant Tracking System and Kenexa Brass Ring Program.

Served as administrative support aide to Office Coordinator with all office operations. Provided backup support with telephones, visitors, scheduling of meetings and catering, and acted as a liaison with vendors.

Directly supported center HR Manager, Corporate HR, Legal teams, and Executive Administrators with all company policies, issues, or investigations. Served as HR contact for all employees with inquiries/concerns. Maintained confidentiality of Human Resources, and information regarding prospective employees.

Actively participated in development and implementation of process that reduced workforce to meet organizational needs; created and implemented strategies that improved employee morale and retention.

EARLY ROLES as HR Coordinator, Service Link, Inc. and Recruiter/Staffing Coordinator, Callos Companies, Inc.

EDUCATION & TECHNICAL PROFICIENCIES

Bachelor of Science, Sociology, Coastal Carolina University, Conway, SC

Technically proficient in MS Word, Excel, Outlook, and PowerPoint and HRIS Systems; Google Apps, Kenexa Brass Ring Program, ADP, Enterprise, and Report Smith. Operate various peripheral devices, office equipment, and has an above average typing speed.

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