IT Management

William J. Kana C: 703-***-****

*********@*****.***

PROFESSIONAL SUMMARY

Adaptive IT professional with 20+ years of experience in the management, optimization, and support of varying network environments. High level of technical acumen combined with strong customer centric instincts, as well as the ability to coordinate with all departments across the business environment to leverage technology and deliver on strategic goals. Team oriented, versatile, and highly resourceful with strong interpersonal, oral, and written communication skills.

IT PROFICIENCIES

LAN Administration

Systems Implementation and

Analysis

Network Architecture

Business Continuity Planning

Server Constructs

Network Documentation

Vendor Relationships

Disaster Recovery Efforts

Network Security/Compliance

End User Support/Training

Patch Management

Upgrades and Migrations

Asset Management

Backup/Restore Methodologies

TECHNICAL CREDENTIALS

Windows Server 2008, 2012

Windows XP, 7, 10

MS Office Suite

CRM (AMS)

TCP/IP, DNS, WINS, DHCP,

SMTP, FTP, HTTP, HTTPS

Active Directory

Group Policy

VPN, RRAS

Hyper-V

SQL

SSRS Reporting

MS Exchange

Outlook OWA

RAID, SCSI, iSCSI

NAS

Backup Exec

Avaya IP Office/VM Pro

Adobe Connect

ORF Anti-Spam

Hubs, Switches

Cisco ASA Firewalls

HP hardware

PROFESSIONAL EXPERIENCE

Information technology manager August 2003 – June 2017 American Academy of Audiology, Reston, VA.

Solely responsible for every aspect of the network infrastructure, including server and client-side hardware, network related peripherals, and telecommunication systems.

Management and administration of IT operations, including all client and server applications, procurement, budgeting, project management, upgrades, and research.

Resident expert in administrating and customizing Microsoft CRM (Customer Relationship Management), including custom report writing through SSRS and backend database manipulation to support 12,000 + members.

Orchestrated successful migration to a mobile workforce by outfitting the entire staff with laptops, thus reducing the carbon footprint, improving productivity, and enhancing security. William J. Kana Page 2

Introduced several risk mitigation strategies by implementing robust anti-spam/virus platforms, Cisco security appliances, and a cloud based backup solution.

Effectively planned and completed the move of 35 users, desktops/servers, and related networking equipment to new office location, including verification of connectivity with ISP and telecommunications vendors.

Implemented a video based conferencing solution as a cost effective alternative to yearly face to face board meetings.

Senior network manager May 1999 – June 2003

United Health Group, Alexandria, VA.

Management of the network team including day to day operations, maintenance of the server farm and desktop support for 400 users.

Participated in design and implementation of new server hardware, including roles and responsibilities from inception to implementation.

Direct involvement with the network engineer in managing the HP switching and IP routing environment.

Implemented and maintained a Microsoft Exchange email clustering environment, including procedures for server fail-over and backups.

Implemented new network server backup initiative. Network administrator November 1996 – May 1999

Environ Corporation, Arlington, VA.

Provide network administration, and application support for a 60 node network.

Lead role in upgrading the network server infrastructure to Windows NT Server.

Introduced Microsoft Exchange email solution as an alternative to Banyan Vines email.

Worked with the IT Director to implement new accounting software system.

Server builds and hardware maintenance.

Previous Experience: Details available upon request BNC Solutions – Founder and Lead Consultant 9/2001 – 5/2002 Belacorp Inc. – Network design consultant 7/2000 – 8/2000 America’s Development Foundation – IT Consultant 5/2000 – 2/2003 United States Marine Corps 10/1991 – 3/1996

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