Technical Writer, Technical Trainer, Training Manager
Resume:
RONALD G. HORTON
*******@*****.***
OBJECTIVE
Technical Writer position using strong organizational, leadership and strategic skills to deliver first class documentation.
SUMMARY
Technical documentation design and delivery
Interviewed SMEs and Engineers from other countries to gather information concerning product being documented
Prepared documents for posting on Cornerstone LMS
Experienced using Adobe Framemaker, Adobe Illustrator, Photoshop, SnagIt, and Visio
Expert user of PowerPoint, Word, and Excel
Flexible and willing to learn new processes and procedures
Strong work ethic
CAREER HISTORY
BELL & HOWELL
Technical Writer/Training Supervisor July 2010 – July 2016
Used Adobe Framemaker, Adobe Illustrator, Photoshop, and Visio to develop service, operator, and parts manuals for complex automated mailing systems for use by service technicians throughout the United States.
Designed and delivered training classes on mechanical/electrical, computer driven mailing systems.
Supervised training instructors and technical writers.
BELL & HOWELL
Senior Technical Instructor January 2007 – July 2010
Developed six instructor led classes and delivered training classes on mechanical/electrical, computer driven mailing systems.
BELL & HOWELL
Senior Technical Writer June 2005 – January 2007
Used Adobe Framemaker, Adobe Illustrator, Photoshop, and Visio to develop service, operator, and parts manuals for complex automated mailing systems for use by service technicians throughout the United States.
Designed and delivered technical and operator training classes on automated mailing systems.
BOWE BELL & HOWELL
Service Technician August 2003 – June 2005
Performed general maintenance and repair on mailing systems for major customers.
Conducted monthly safety training classes for on-site technicians.
CAROLINA SUNROCK CORPORATION
Safety Manager May 2001-July 2003
Developed and delivered safety training programs.
Developed and enforced safety policies and procedures at various company sites.
Inspected concrete plants, asphalt plants and rock quarries for safety compliance.
Investigated accidents and submitted reports to management.
Ensured compliance with Occupational Safety and Health Administration, Mine Safety and Health Administration, and Department of Transportation regulations and prepared reports.
TRIANGLE LABORATORIES, INC.
Safety Manager August 2000-May 2001
Developed and delivered safety/good laboratory practices training programs.
Ensured compliance with applicable Occupational Safety and Health Administration, North Carolina, and local safety regulations and laws.
Supervised the procurement and disposal of laboratory chemicals and equipment.
BELL & HOWELL
Manager, Supervisor, Instructor, Technician May 1987-August 2000
Managed a 22-member team of Technical Instructors, Curriculum Designers, Technical Writers, Multimedia Producers and support personnel.
Supervised a training staff of 10 Technical Instructors.
Delivered technical training courses.
Created and delivered a variety of increasingly complex technical training courses on mailing systems.
Performed general maintenance and repair on mailing systems for major customers.
UNITED STATES MARINE CORPS AND UNITED STATES NAVY
Court reporter, combat arms, personnel management, and training.
EDUCATION
A.A.S. Electronics, Heald Institute of Technology, Sacramento, California
Attended various courses at University of Wisconsin as part of continuing education. Courses included Training Management, Course Development, and Course Delivery
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