Jasmine Agosto

** ******* ****, **** ********, CT 06118

860-***-****

ac2oow@r.postjobfree.com

Summary:

Professional with 5 years of supervisory and management experience: proven leadership skills; self-starter with exceptional problem solving ability; excellent oral and written communication skills.

Work Experience:

April 2014-March 2017

Verizon Wireless National Head Quarter for Strategic Planning, Training and Execution Operations

Serve as direct contact between customers and Executives in regards to concerns or problems directly associated with finance, compliance or customer relations.

Process and Communicate all research to customers and resolve concerns with effective resolutions positively affecting the customer, my department and the company.

Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.

Complete form letters in response to requests or problems identified by correspondence.

Training Assistant for New Hires

Compose letters in reply to correspondence concerning such items as requests for military orders, death certificates, credit information requests, delinquent accounts, incorrect billing, Power of Attorney or unsatisfactory service

Process court order requests, verify contracts and process payments

Facilitate teams trainings

Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary

May 2008-April 2014

Verizon Wireless Marketing Coordinator- CMO

Effectively contribute to reducing churn by proactively renewing customers on multi year contracts.

Responsible for the retention of embedded based customers and proactive attempts to solicit customers to activate additional lines of service.

Use advanced customer relation skills, negotiation techniques, and superior knowledge of products and services in the cellular industry to assist customers.

Consistently demonstrate the ability to multi task by quickly responding when asked to change functionality.

Selected by members of the management team as a Training Assistant to provide new hires with an exceptional training experience

Selected by management to work on additional special projects including Peer to Peer Mentoring, Point of Contact, and facilitator of team trainings.

Consistently meet or exceed quality expectations and requirements.

Educate and coach representatives to ensure Verizon Wireless Policies are understood and communicated accurately to customers.

Serve as Point of Contact in supervisors’ absence for at least two hours per day to assist representatives with questions, concerns and escalated issues.

Monitor team members to ensure service level requirements and business needs are met.

September 2006-March 2008

Bank of America- Senior Teller

Managed site facilitation: audit cash vault, adhere to proper branch opening and closing, and responsible for four to five Tellers.

Completed and submitted all nightly and daily reports to Branch Manager.

Ensured all State and Federal Regulatory Laws and Policies were being adhered to.

March 2003-June 2006

Claire’s- Store Manager

Responsible for overall management of store including: inventory/merchandising, safe transfer of funds, scheduling, timesheets, Employee Evaluations, and completion of weekly financial reports.

Promoted from Assistant Manager to Store Manager in September of 2004

Responsible for overall hiring and training of store employees.

Assisted with the transition of new hires into their management position in various locations throughout Connecticut.

Education

Capital Community College- 2002-2004

East Hartford High School- 1998-2002

Professional Development/Training

ASPIRE

Emerging Leaders

Efficient in Microsoft Word/Excel/PowerPoint

Type 40 WPM

Completion of many classroom trainings as well as on line trainings for career development

Strong organizational skills, detail orientated, and able to make independent decisions

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