Technical Support Financial
Resume:
Janet Grant
*** ********* ***** ********* *
Riverdale, GA 30274
*********@*****.***
Objective
To obtain a position that will allow me the opportunity to utilize my knowledge and expertise in the financial aid field efficiently.
Professional Experience
2013 – 2017 Self Employed Atlanta, GA
2012 2013 Argosy University Atlanta, GA
Financial Aid Advisor/Tuition Planner
Counseled new and returning students regarding financial aid eligibility. Aided, academic
and financial advising for educational, professional goal achievement and academic success.
Ensured team student oriented and professionally related deadline goal achievement.
2009 - 2010 Georgia Perimeter College Atlanta, GA
State Programs Counselor II
Provided training and assistance to Financial Aid Officers on state programs processes,
procedures and regulations. Packaged and constructed award letters. Troubleshoot, analyzed
and resolved complex, financial aid issues. Followed up and cleaned up state program errors,
rejections and reconciliations. Administered all state programs including ACCEL, Hope Scholarship,
Hope GED, Hope Diploma programs. Performed conflicting data resolution and complex student
issues. Acted as a liaison between the institution, parents, students and state and federal agencies.
2007- 2009 Kaplan University Atlanta, GA
Financial Aid Officer
Processed, packaged and awarded financial aid for students attending the online program.
Assisted with training on verification, packaging and post withdrawal disbursements. Provided
training and assistance to other Financial Aid Officers on the team as needed. Packaged and
constructed award letters. Conducted analyzed and resolved, complex financial aid issues.
Followed up and cleaned up verification, conflicting data resolution and student payment issues.
Acted as a viable resource within the team with regards to federal regulations, institutional
policies and overall financial aid processes. Assisted other schools virtually. Completed special
projects.
2000 - 2006 Oglethorpe University Atlanta, GA
Assistant Director of Financial Aid
Assumed responsibilities in Director’s absence. Assisted in BANNER systems conversion. Trained and supervised counselors and support staff. Administered all Georgia state grants and scholarship programs. Managed federal Pell Grant payments, originations, and disbursements. Maintained Department of Education’s EDExpress and EDconnect systems. Acted as Veterans Administration (VA) representative and liaison for VA eligible students. Trained, supervised and ensured SSCR reporting deadlines. Implemented policies and procedures. Assisted with professional judgments and special consideration cases. Attended GASFAA and SASFAA and VA conferences and workshops. Reconciled all federal and state grants and scholarships programs.
1997-2000 Fisk University Nashville, TN
Senior Financial Aid Counselor
Acted as interim Director for six months. Trained and supervised all other counselors and support
staff. Oversaw the verification process. Allocated funds for state, federal, institutional and outside
grants and scholarships. Coordinated and supervised Work-study and Direct Loan programs.
Managed Pell payment program. Conducted Entrance and Exit interview workshops. Provided
technical support and training on office software. Conducted presentations and assisted in
recruiting efforts. Attended TASFAA and SASFAA conferences and workshops.
1997-2000 American Baptist College Nashville, TN
Financial Aid Consultant
Provided consultation and advising to administration, staff and students on all aspects of financial
aid regulation compliance. Complete the FISAP report. Installed, set-up and maintained financial aid software, such as, EDExpress, EDconnect, FISAP and SSCR. Resolved all financial aid related issues. Created COA Budgets and packaged awards. Performed verifications. Coordinated and supervised the federal reimbursement process.
1991-1996 Interboro Institute New York, NY
Financial Aid Counselor/Technical Support
Provided technical training for administration and staff on software utilization. Trained and supervised new counselors and support staff on financial aid issues. Conducted document tracking for verification process. Installed, set-up and maintained state and federal software systems. Attend DOE workshops NASFFA NYASFAA conferences. Administered and maintained the New York State TAP program electronic system.
Education
2013 – Present Grand Canyon University Phoenix, AZ (online)
Pursuing an EDD in Educational Leadership
2010–2013 Trident University Los Angeles, CA
Masters of Education Degree in Educational Leadership
2000-2002 Oglethorpe University Atlanta, GA
Bachelor of Science Degree, Business Administration
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