Ashley

Colley

Administrative

Professional

904-***-****

ac2oms@r.postjobfree.com

54251

Marlee rd

Callahan

Florida,

32011

Maintains

lifelong

passion

for

helping

people

by providing

service

and

empathy

to

the

healthcare

industry with ten years of providing patient care services in specialty medicine with progressive administrative roles. Connects

with

those

dealing

with

health

issues

on a personal level and offers compassion to each patient and colleague.

PROFESSIONAL

EXPERIENCE

Coastal

Spine

and

Pain

Center

Lead

Office

Administrator,

Amelia

Island,

FL,

2015–Present Joined as a medical assistant and office administrator, promoted rapidly through a series of increasingly responsible management positions based on strong performance.

• Delegate responsibilities and perform data entry and processing.

• Develop and implement office policies and procedures.

• Responsible for all intake calls and all new patient paperwork.

• Act as first point of reference for physician for patient questions, concerns and issues that may arise.

• Formulate objectives and processes and generate inventory records.

Bluewater

Urology

and

Associates

Office

Administrator/Medical

Assistant

Orange

Park,

FL.

2013–2015 Planned, directed, and coordinated supportive services of the medical office, telephone operator/receptionist, and other office support services in addition to serving as a medical assistant.

• Scheduled appointments, maintained medical records and ordered medical and office supplies.

• Verified patient information by interviewing patient, recording medical history and confirming the purpose of patient visit.

• Prepared patients for examination by performing preliminary physical tests, taking blood pressure, weight, and temperature and reporting patient history summary.

• Managed clinic lab by running and obtaining samples for urinalysis tests.

• Confirmed patient appointments, covered the front desk when needed, answered multi line phone lines, and scanned in and shredded classified documents.

SKILLS

Computer skills and software aptitude

Communication and customer service skills

Proficient in Microsoft word, excel and

outlook

Familiar with basic medical terminology

Insurance company operating procedures,

regulations, billing requirements and

government reimbursement programs

Able to recognize, analyze and prioritize problems

Preference for dealing with people who are ill and need help

Tact to deal effectively with patients, guests, co- workers and physicians

Able to communicate clearly with patients over the telephone and in person

Familiarity with EHR Programs

Employee Training and Development

Coordinate patient appointments with

referring physicians

Organization and Efficiency

Follow up with any patients needed

Complete follow up with any cancelled

consults

Keep physician informed of any changes to the schedule regarding follow up

appointments and consults

EDUCATION

Associates

Degree, Occupational Science,

The Heritage Institute

Certifications:

Registered Medical

Assistant, Certified Basic X- Ray Machine Operator

Contact this candidate