Customer Service Manager

Sahil Arora : 842-***-****

Dashmesh Nagar,

Bagi Road,

Near Anand Palace Email: *************@*****.***

Ferozepur City, Punjab

PERSONAL PROFILE

Date of Birth: 13 Sept 1990

Sex: Male

I have a passion for learning and gaining new experiences. My previous academic courses and on the job experiences have contributed towards my strong communication skills. I am very enthusiastic and particular person and always maintain a high quality of work that will contribute to the continued success of my employer. OBJECTIVE

I am seeking for a challenging job whereby I can further improve all my skills and gain personal satisfaction through providing customer satisfaction. SCHOLISTIC PROFILE

MBA

PGDBO from IFBI (2012)

B.COM from R.S.D Collage, Punjab University(2011)

10+2 (Commerce) from M.L.M Sr. Sec. School, PSEB(March, 2008)

10th from D.A.V Model School, PSEB (March, 2006) PROFESSIONAL SKILLS

Strong planning and accuracy skills derived through various study and work projects.

Excellent computer skills with proficiency in Microsoft Word, all other basic software functions and a range of web content management systems.

Ability to work unsupervised and as part of team.

Highly developed critical and analytical skills through prior educational courses.

Experienced with working with deadlines and how to manage most situations therefore forming excellent customer service relations.

Outstanding communication and language skills achieved by oral public speaking. WORK EXPERIENCE

ICICI Bank Ltd- Operation Officer (Regional Processing Center) from Sep 2012 to Feb 2014.

Job Responsibility:

Form Verification (Salary and Savings)

Document Verification (ID, Address, Annexure(A, E & D) etc

Web Trade Document verification

Account Portability forms processing.

Name Addition/Deletion

Minor to Major processing

Account Details Modification

Manual Cheque Book Issue

Salary Account to Saving Account processing

NFR to Saving Account Processing

Salary to Salary Account Processing

CFR (Physical form and Electronic form matching)

Inward Clearing Team

Sign Verification

NULL

Tools

Finacle, MS Excel and MS Word, Flexcube

HDFC Bank Ltd.- Assistant Manager from 17 Feb 2014 to Sept 2016. Job Responsibilities:

Manage the plan and new schemes which is been introduced by the bank

Responsible for supervising the each department.

Make work plan to ensure the quality services.

Prepare the plan for giving loan and receiving the interest to various organizations.

Handle all the other responsibilities related to the job.

Cross Selling

Cash Management

Customer Satisfaction

Handling queries

Axis Bank Ltd.- Deputy Manager from 14 Oct 2016 to till date. Job Responsibilities:

Manage the plan and new schemes which is been introduced by the bank

Supervising the retail department.

Make work plan to ensure the quality services.

Prepare the plan for giving loan and receiving the interest to various organizations.

Handle all the other responsibilities related to the job.

Cross Selling of banking products to customers.

Cash Management

Ensure the Satisfaction of customers at each level.

Handling queries of the customer and responsible to provide them quality service.

Verifier

INTERESTS

Interacting with people.

Listening to Music

DECLARATION

I assure that the above mentioned particulars are authentic to the best of my knowledge and belief.

(Sahil Arora)

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