Customer Service Manager

Narendra Ankinapalli

Unit */**-** Meehan Street, Granville 2142.

Cell: 040*******

*********@*****.***

Professional Summary

Industrious Fast Food Assistant Manager who ensures efficient daily operations in often fast-paced settings. Adept at monitoring all typical restaurant activities including daily register tallies and staff hiring duties. Specialize in maintaining high customer satisfaction rates and dealing with customer service issues.

Core Qualification

Familiar with all common fast food restaurant activities

Solid understand of industry standard point-of-sale systems

Comprehensive understanding of basic cash-handling procedures

Ability to prepare employee evaluation reports

Solid verbal communications and organizational skills

Looked after the store maintenance, cleanliness of store, and maintained high safety standards

Administered payrolls and other financial aspects of the store

Recruited new and capable staff and trained them

Ensured that the highest level of customer satisfaction was maintained

Prepared weekly reports on sales, profits, etc. and documented them

Effectively solved customer complaints and queries

Developed performance analysis reports for the store staff

Strictly followed store policies and implemented them effectively

Provided high quality customer service

Looked after and minimized the operational cost of the store

Experience

Store Manager

3/11/2014 - Present

Oporto Clarendon

Clarendon

• Monitored inventory of fast food supplies and submitted supply order forms.

• Provided counter assistance as necessary.

• Prepared daily staffing schedules for kitchen staff and counter staff.

• Inspected available food products to ensure that safety standards were met.

Assistant Manager

15/07/2013 - 03/1/2015

Oporto M4

Eastern Creek

• Assisted the fast food manager in developing restaurant employees in terms of service provision excellence

• Ensured employee compliance with the restaurant’s policies and procedures

• Assisted in conducting employee interviews

• Inspected kitchen activities to ensure cleanliness and hygiene standards are constantly met

• Provided assistance in managing window displays and marketing activities

• Maintained employee records and prepared staff schedules.

• Ensured that all food prep areas were kept clean.

• Made sure tables and counters were cleaned on a regular basis.

• Adhered to all applicable food preparation standards.

• Dealt with employee issues as necessary including occasional dismissals.

Crew Member

23/06/2010 – 14/07/2013

Oporto M4

Eastern Creek

Cook food orders and maintain proficiency at every station.

Back up other crew members to keep team workflow at efficient level.

Monitor dining room and report any issues.

Clean dining area, windows, and front counter.

Perform closing duties including deep cleaning kitchen surfaces, storage, and equipment.

Put up deliveries, stocking shelves and resupplying dining area, kitchen, and counter areas.

Help new crew members get up to speed with protocols and restaurant practices

Crew Member

10/08/2009 – 22/07/2010

Oporto Earlwood

Earlwood

Cook food orders and maintain proficiency at every station.

Back up other crew members to keep team workflow at efficient level.

Monitor dining room and report any issues.

Clean dining area, windows, and front counter.

Perform closing duties including deep cleaning kitchen surfaces, storage, and equipment.

Put up deliveries, stocking shelves and resupplying dining area, kitchen, and counter areas.

Help new crew members get up to speed with protocols and restaurant practices

Education

Master’s in Information Systems from University of Southern Queensland.

Diploma in Business Management from Canterbury Business College.

References

Upon Request.

Contact this candidate