Customer Service Care

HIGENYI JAMES

MARITAL STATUS : SINGLE

DATE OF BIRTH : 15/04/1987

SEX : MALE

NATIONALITY : UGANDA

CONTACTT NUMBERS : 058******* EMAIL ADRESS : *************@*****.***

SUMMARY:

Goal-oriented, dependable and alert customer service assistant with 3 years’ extensive experience in handling cash drawer while providing exceptional customer service. Recognized as an individual who can go the extra mile to resolve the problems of clients and co-workers. Expert user of MS Word and Excel.

EDUCATIONAL BACKGROUND

YEAR

INSTITUTION

AWARD

2010-2012

Nsamizi Training Institute of Social Development

Diploma in Development Studies

2003-2009

Tororo Modern S.S

UCE and UACE

OTHER QUALIFICATIONS

YEAR

QUALIFICATION

AWARDED BY

2011

Certificate of Merit

Centre for Excellence in Training And Development International

CORE COMPETENCIES

– Transaction Handling

– Cash Equivalents

– POS Operations

– Discrepancy Removal

– Bill Generation

– Cash Reconciliation

– Product Display

– Inventory Maintenance

– Cash Drawer Handling

– Wrapping & Packaging

-Loss Prevention

– Bagging

WORK EXPERIENCE

Customer Care Assistant Italian Shop Uganda

Dealers in men’s Garments (2016-2017)

To answer incoming telephone enquiries and switchboard calls and respond to requests for information received by e-mail, fax, SMS or voice mail.

To initiate outgoing calls in accordance with procedure, assist with outbound calling campaigns and encourage customer feedback in order to improve council services.

To accurately collect and record customer information, and where necessary, complete timely referrals to either internal or external service points using agreed means of information transmission.

To receive and respond to enquiries across a wide range of council services, and act as the initial point of assessment for eligibility.

To provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and a professional approach at all times.

To receive and process 'follow up' information about previous requests and reports and to update systems as appropriate.

To use contact centre software applications and other electronic information systems appropriately and in accordance with procedure.

To liaise with other departmental staff, partner organizations and external service providers

To be able to quickly identify situations requiring specialist information and direct customers appropriately

To provide general administrative support such as mailing, faxing, photocopying, information storage and printing.

To maintain an awareness of all relevant service developments and participate in all aspects of training, proactively seeking opportunities for learning and self - development so as to improve effectiveness and efficiency of service delivery

CASHIER

KENJOY SUPERMARKET UGANDA (2013-2015)

RESPONSIBILITIES;

• Assisted lead cashier in execution of merchandizing and billing operations

• Processed and replenished merchandise and ensured stock availability on the assigned floor

• Guided customers and provided them with highest quality of customer service

• Ensured loss prevention procedures

• Stocked merchandise in check stand area.

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